Contributing Authors

Each month, the editors of Cutter IT Journal, Cutter Benchmark Review, and other Cutter Consortium publications invite distinguished academics and industry experts to contribute their opinions, analyses, and insight to the pages of these journals.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Carl Adams

Carl Adams is a Principal Lecturer and Researcher in the School of Computing at the University of Portsmouth, UK. Dr. Adams' professional experience spans 12 years of working in the computer industry as a software engineer, system analyst, and consultant before going into academia. His research interests includes systems development within the innovation cycle, focussing on mobile IS development, m-/e-commerce, electronic payment systems, outsourcing/offshoring, and the effect of technology on people and organizations. He has a PhD from Southampton University, UK, covering information systems development. He can be reached at carl dot adams at port dot ac dot uk.

Dennis A. Adams

Dennis A. Adams is Chair of the Department of Decision and Information Sciences in the C.T. Bauer College of Business at the University of Houston (USA). He has published articles in journals such as Interfaces, Information Systems Research, The DATA BASE for Advances in Information Systems, MIS Quarterly, and Information & Management. His research interests include the effects of and techniques associated with valuing the bottom-line contribution IT makes to organizations. He can be reached at adams at uh.edu.

Jonathan D. Addelston

Jonathan D. Addelston has been active in the Software Engineering Institute (SEI) process improvement community since January 1989, prior to the creation of the first Process Maturity Questionnaire. He was a cofounder of the first Software Process Improvement Network (SPIN) in Washington, DC, and is currently its leader, as a program chair. Mr. Addelston cochaired the first CMM® and Software Engineering Process Group Workshop with the SEI. He was the founding VP for Software Product Development at the Software Productivity Consortium; the VP for Software Engineering at PRC, Inc; and the CTO at BDM International. In 1996, he founded his current systems and software engineering consulting practice focusing on enterprise architecture, process improvement, business process reengineering, and independent verification and validation. One of his first software projects was the jet select logic for the NASA Apollo Lunar Excursion Module, just after Mr. Addelston graduated from MIT with a degree in mathematics in 1965 (before the school had an undergraduate computer science major). He has collaborated with his coauthor, Theresa A. O'Connell, since 1991. He can be reached at jdaddelston at alum.mit.edu.

Joel Adler

Joel Adler has held information systems management and executive positions at Unisys, CertainTeed Corporation, Coopers & Lybrand (now PricewaterhouseCoopers), and the University of Pennsylvania. He is the founder and president of University Informatics Associates Inc. (www.uia-inc.com), and a principal at Ascendigm LLC (www.ascendigm.com). UIA provides IT strategy consulting services and develops custom software for the distribution and manufacturing industries. Ascendigm is a working consortium of senior business-technology professionals that accelerates the application of technology through a unique commercialization methodology. Mr. Adler's career has focused on systems and product development, IT strategy, and IT management and education. He has a Ph.D. in operations research from the Wharton School and an MS in computer science from the University of Pennsylvania. His clients include AmeriGas, Amtrak, Conrail, GlaxoSmithKline, Hospital of the University of Pennsylvania, ICI Americas, International Service Systems, Lukens Steel (now Allegheny Technologies Incorporated), Quantum Chemical Corporation, R&B Corporation, Reliance Standard Life Insurance, Weston Solutions, Inc., and Zeneca Pharmaceuticals (now AstraZeneca). He can be reached at j-adler at uia-inc.com.

Monica Adya

Dr. Monica Adya is an Assistant Professor of Management at Marquette University's David Straz College of Business. She researches in the area of knowledge management systems, particularly for business forecasting. Some of her work in this area has been published in Decision Sciences Journal of Innovative Education, Information Systems Research, International Journal of Forecasting, and Journal of Forecasting. Dr. Adya also conducts research on IT workforce issues, particularly related to gender, diversity, and virtual team management. Her work in this field appears in Human Resource Management, Journal of Managerial Psychology, Information Technology & People, and Journal of Global Information Management, among others. Dr. Adya consults in the areas of IT project management and forecasting. She has been coinvestigator on several grants including those from 3M Foundation and the US Naval Surface Warfare Center. Dr. Adya received her PhD from Case Western Reserve University. She can be reached at monica.adya at marquette.edu.

Christopher Alberts

Christopher Alberts is a senior member of the technical staff in the Acquisition Support Program at SEI. For the past 11 years, his work has focused on applied research and development in the field of risk management. He initially concentrated on systems and software development risk and later focused his attention on information-security risk. His work has produced practical management methods, tools, and techniques that have been applied by people in government and industry organizations, both nationally and internationally. In his current research, Mr. Alberts is extending the risk management philosophy by developing an approach that managers can use to achieve mission success in complex environments. He has coauthored two books: Managing Information Security Risks: The OCTAVESM Approach and the Continuous Risk Management Guidebook. Prior to joining SEI, Mr. Alberts worked at Carnegie Mellon Research Institute, where he developed autonomous robots for hazardous environments, and at AT&T Bell Laboratories, where he automated AT&T's manufacturing processes. He has a bachelor's and master's degree in engineering from Carnegie Mellon University. He can be reached at cja at sei.cmu.edu.

Glen Alleman

Glen B. Alleman is the Practice Director, Strategy and Performance Management, for Lewis & Fowler of Denver, Colorado, USA. Mr. Alleman's role is to define, develop, deploy, and assess the benefit of strategy and performance management processes for IT and business clients using Lewis & Fowler's balanced scorecard, project portfolio management, enterprise project management, and program management office offerings. Mr. Alleman can be reached at Lewis & Fowler, 8310 South Valley Highway, Suite 300, Englewood, CO 80112, USA; Tel: +1 303 241 9633; E-mail: galleman at lewisandfowler.com; Web site: www.lewisandfowler.com.

Diane Allen

Diane Allen is a business coach, trainer, and speaker who works with professionals in building their communication skills and self-confidence in navigating the business world. Ms. Allen has more than 20 years' senior management experience in business and industry for several large service corporations. She serves on a board of directors, is a past member of the Business Advisory Board of Rosemont College, and is an arbitrator for the Ford Motor Company's Dispute Resolution Board. Ms. Allen's earned a bachelor's degree in business administration and a master's of science degree in training and organization development. She has served on the faculty of Rosemont College and Holy Family University, and currently facilitates the Coaching Certification Program for Burlington County College. Ms. Allen writes on a myriad of topics relevant to developing leaders and is coauthor of the book Living An Extraordinary Life: Breakthrough Ideas from the World's Premier Personal and Business Coaches. She can be reached at dallen at encorecoaching.com.

Julia H. Allen

Julia H. Allen is a senior member of the technical staff within the Networked Systems Survivability Program at the Software Engineering Institute (SEI), a unit of Carnegie Mellon University in Pittsburgh, Pennsylvania, USA. The CERT® Coordination Center is also a part of this program. Allen is engaged in developing and transitioning enterprise security frameworks and executive outreach programs in enterprise security and governance. Prior to this technical assignment, Allen served as acting director of the SEI for an interim period of six months as well as deputy director/COO for three years. Her degrees include a BS in Computer Science (University of Michigan) and an MS in Electrical Engineering (University of Southern California). She is the author of The CERT Guide to System and Network Security Practices (Addison-Wesley, June 2001) and Governing for Enterprise Security (CMU/SEI-2005-TN-023, 2005).

Paul Allen
Stuart J. Allen

Stuart J. Allen is professor emeritus, Penn State Erie, the Behrend College. He works on design of decision aids for application in manufacturing environments. His educational background includes a BS in mechanical engineering from the University of Wisconsin, a master of mechanical engineering from Seattle University, and a Ph.D. in engineering mechanics from the University of Minnesota. Allen began his research career in the field of non-Newtonian fluid mechanics and has published more than 50 journal articles in engineering and management science. He has also owned and operated three businesses in Wisconsin and New York state.

Wayne Allen

Wayne Allen is cofounder and principal consultant of the Consultants Guild, an alliance of senior IT consultants who have a passion for their craft and are dedicated to delivering customer success. Mr. Allen specializes in helping organizations build software better, whether through organizational change, process improvement, mentoring, project management, or technical leadership. He speaks at local special interest groups and maintains a blog at http://blogs.consultantsguild.com.

David J. Anderson

David J. Anderson is currently Senior Director of Software Engineering at Corbis in Seattle, Washington, USA. He started his career in the early 1980s as a computer games developer, later graduating from the University of Strathclyde, in Glasgow, Scotland, with a degree in computer science and electronics. He has been managing software projects since 1991, with a three-year intermission in which he worked mostly as a user experience architect. Mr. Anderson is an expert in object-oriented analysis, user experience design, and agile software processes. He is the author of Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results, which was published as part of The Coad Series at Prentice-Hall in September 2003. Mr. Anderson can be reached at E-mail: David.Anderson at corbis.com; Web site: www.agilemanagement.net.

Martha Amram

Martha Amram is an independent author and consultant. She is an expert on valuation and strategy, and is currently working as an independent consultant in the area of intellectual property valuation. Amram has had a wide range of business experience in management consulting, startup ventures, and academia. She is the author of Value Sweep: Mapping Corporate Growth Opportunities (HBS Press, 2002) and the coauthor with Nalin Kulatilaka of Real Options: Managing Strategic Investment in an Uncertain World (HBS Press, 1998). Amram is widely published and is a frequent speaker to corporate and conference audiences. Most recently Amram was CEO of Vocomo Software Corporation. Previously she was managing director at Navigant Consulting, where she was head of the real options practice area. She also led the design of Navigant's employee stock-options exchange program and managed strategy consulting teams across a number of industries, from consumer goods to energy to high-tech. Amram was a co-founder of Glaze Creek Partners, a consulting firm, which was sold to Navigant in 1999. Amram has been a vice president at Analysis Group/Economics where she prepared and provided expert witness testimony on financial matters, and has been a faculty member in the School of Management at Boston University where she taught corporate finance. She holds a Ph.D. in applied economics from MIT and has served on the boards of several startup companies. She can be reached at martha at valuesweep.com.

David J. Anderson

David J. Anderson started his career in the early 1980s as a computer games developer, later graduating from the University of Strathclyde, in Glasgow, Scotland, with a degree in Computer Science and Electronics. He has been managing software projects since 1991 with a three-year intermission working mostly as a user experience architect. David is an expert in object-oriented analysis, user experience design and agile software processes. He is the author of Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results published as part of The Coad Series at Prentice Hall in September 2003. He can be reached through his Web site at http://www.agilemanagement.net/.

Harikrishna S. Aravapalli

Harikrishna S. Aravapalli is a Senior Technical Architect at SETLabs, Infosys, and has 13 years' experience in databases, data warehouses, and BI technologies. Prior to Infosys, he worked for Wipro and Accenture. He can be reached at harikrishna_sa at infosys.com.

Gulgunes Atli

Gulgunes Atli received a master's degree in Computer Science, specializing in Software Engineering, at Bowling Green State University. She has been assisting instructors in introductory computer programming courses and consulting students. Her research interests are in software engineering, human-computer interaction, and agile methodologies.

Sanjiv Augustine
David Avila-Porro

David Avila-Porro is a research student at the University of Salford (UK). His work concerns the use of Web technologies for sales activities. In particular, he is interested in how consumers deal with vendor attempts at salesmanship. Mr. Avila-Porro can be reached at aviladavid at gmail.com.

Jon Avotins

Jon Avotins is an enterprise architect with over 10 years' experience in the software industry. During that time, Dr. Avotins has worked in a broad range of large enterprises in Europe and Australia, predominantly in the government, media, music, and telecommunications sectors. His long-term interest in open source commenced from his early open source releases (YOOCC! and TROOPER), which were developed at Monash University in Melbourne, Australia, in the mid-1990s as part of his PhD studies. He is currently a Principal Consultant at Object Consulting. Dr. Avotins can be reached at jon.avotins at objectconsulting.com.au.

B

Mohan Babu K

Mohan Babu K is an executive with Infosys Technologies Ltd. He has over 12 years' experience in applying information technology to improve organizational effectiveness and to create new business opportunities. He has developed a strong insight into the lifecycle of systems development and the Global Delivery Model. Having lived and worked in India, the UK, the US, and Canada, Mr. Babu K has gained an international perspective on business and society, along with an ability to think through complex problems. Mr. Babu K has a Masters in Computer Applications from Mysore University, India. He is also a graduate of the University of Colorado, Colorado Springs, where he received his MBA in Technology Management. His viewpoints and papers have been published in several international journals, including Business Integration Journal, Research-Technology Management, IEEE Computer, Computerworld, ACM Ubiquity, and Sourcingmag, among others. Mr. Babu K is the author of a book on globalization titled Offshoring IT Services: A Framework for Managing Outsourced Projects. He regularly blogs his views at www.infosysblogs.com/managing-offshore-it. Mr. Babu K can be reached at mohan at garamchai.com.

Youakim Badr

Youakim Badr is an Associate Professor in the Computer Science Department at INSA-Lyon, France. In his past research, he has worked extensively on enterprise modeling and collaborations. His current academic research interests include security and dynamic and autonomic architectures and systems in both the service sector and ICT. In particular, he studies the ecosystem of services and the multidisciplinary modeling approach to design service computing for ubiquitous and self-organized systems. Dr. Badr is heavily involved in a series of international conferences and serves on editorial boards of several international journals. He has also been Guest Editor for journal special issues and serves as a reviewer for prestigious conferences and journals. Dr. Badr can be reached at youakim.badr at insa-lyon.fr.

Al Baharmast

Al Baharmast specializes in providing business transformation, strategic planning, business process management, enterprise architecture (EA), and standard software solution implementation advisory services. He has recently led sizable EA and transformation consulting engagements at the US Army's logistics domain, the US Army's financial domain, the US Air Force's logistics domain and the US Army's Judge Advocate General's Corps. Prior to that, Dr. Baharmast served as a project director for a nongovernmental health organization, an economics and financial analyst, a programs analyst, and a tax analyst and auditor. He received his doctorate in organizational informatics from George Mason University and his master's degree in international transactions, also from George Mason University. Dr. Baharmast completed his graduate field study in economics, trade, technology and finance at St Peter's College, Oxford University.

Geoffrey Balmes

Geoffrey Balmes is a Senior Business Architect and management consultant with a natural talent for improving business effectiveness by integrating business architecture into the enterprise and leveraging the latest trends in business process management and service-oriented architecture. He employs expert skills from more than 25 years of domestic and international experience with well-studied, proven approaches for evaluating business effectiveness and ensuring alignment between IT and the business. Mr. Balmes can be reached at E-mail: gbalmes at collaborativeconsulting.com; Web site: www.collaborativeconsulting.com.

Duff Bailey

Duff Bailey, PMP, is a Senior Consultant with TwoFour Consulting. Mr. Bailey is a veteran project manager who has managed and advised project teams at JPMorgan Chase, Merrill Lynch, Bear Stearns, RBC Capital Markets, Verizon, AIG, Bunge Global Markets, Dow Jones & Company, and Prodigy Services. He has special expertise in IT governance, the application of project management principles within an agile development framework, and the rescue and recovery of troubled projects. He is a regular contributor to the Cutter IT E-Mail Advisor on technology management issues. Mr. Bailey can be reached at duff.bailey at twofour.com.

Wayne Bailey

Wayne A. Bailey is an independent management consultant specializing in helping software companies and corporate IT organizations become "agile" -- fast, innovative, and flexible. He has more than 20 years' experience as a consultant, research scientist, quality program manager, and principle software engineer. He can be reached at wbailey at agilebydesign.com or +1 617 965 7618.

Steve Barnett

As Senior Advisor, Steve Barnett brings extensive consumer research expertise to SmartRevenue, a firm that works with leading manufacturers and retailers to align brand strategy with retail strategy and execution. As President of Bardo Consulting, Dr. Barnett has an international reputation for his expertise in consumer and market strategy, branding, and business strategy development, particularly in the financial, automobile, consumer package goods, energy, and pharmaceutical industries. His insights and accomplishments have been published in business books, including The Nissan Report, and periodicals, including Advertising Age, American Demographics, and European Management Journal.

As Senior Partner at OgilvyOne (part of Ogilvy & Mather), Dr. Barnett developed scenario-driven Internet branding, positioning, and customer segmenting strategies (using interactive direct marketing techniques and eCRM) for startup dot-coms as well as global companies moving business online, including American Express, Jaguar, BP Amoco, Kimberly-Clark, IBM, TerraLycos, Kodak, Pfizer, and Motorola. He developed the strategy for the American Express Blue Card site, as well as innovative ways to attract new customers to the Blue Card via interactive techniques.

Dr. Barnett has previously held senior positions with Citibank and Global Business Network. He can be reached at steve at bardoconsulting.com.

Carol Barnum

Carol Barnum is the Director and cofounder of the Usability Center at Southern Polytechnic State University, where she works with clients to discover the user experience for the client's software, Web applications, Web sites, e-learning applications, and training products. The Usability Center was originally funded as part of an IBM million-dollar total quality management grant. After that excellent startup, the Center has maintained currency with the latest tools and technology through the resources generated from its projects.

In addition to directing the Usability Center, Dr. Barnum is a Professor of information design and communication at Southern Polytechnic and the Graduate Program Coordinator for the online graduate certificate in technical communication and the MS degree program in information design and communication. She teaches graduate courses in usability testing, information design, marketing communication, international communication, and professional oral presentations. A frequently invited speaker at conferences around the world, Dr. Barnum has had the pleasure of speaking at conferences in India, China, New Zealand, Australia, Ireland, Canada, and all over the US. Among her five published books is Usability Testing and Research, which is the most popular book in academic settings and which won the top award in the Society for Technical Communication's International Technical Publications competition in the year it was published.

Dr. Barnum can be reached at The Usability Center, Southern Polytechnic State University, 1100 S. Marietta Pkwy, Marietta, GA 30060, USA; Tel: +1 678 915 7201; E-mail: cbarnum at spsu.edu; Web site: www.usability.spsu.edu.

Richard L. Baskerville

Richard L. Baskerville is Professor of Information Systems and Chairman in the Department of Computer Information Systems, Robinson College of Business, Georgia State University. His research specializes in security of information systems, methods of information systems design and development, and the interaction of information systems and organizations. His interest in methods extends to qualitative research methods. Dr. Baskerville is the author of Designing Information Systems Security and more than 100 articles in scholarly journals, professional magazines, and edited books. He is an editor for The European Journal of Information Systems and serves on the editorial boards of The Information Systems Journal, Journal of Information Systems Security, and the International Journal of E-Collaboration. Dr. Baskerville's practical and consulting experience includes advanced information system designs for the US Defense and Energy Departments. He is President of the Information Systems Academic Heads International, former chair of the IFIP Working Group 8.2, a Chartered Engineer under the British Engineering Council, a member of The British Computer Society, and a Certified Computer Professional. Dr. Baskerville holds degrees from the University of Maryland (BS summa cum laude, Management) and the London School of Economics, University of London (M.Sc., Analysis, Design and Management of Information Systems; Ph.D., Systems Analysis). He can be reached at baskerville at acm.org.

Claude Baudoin
Martin Bauer

Martin Bauer is a Senior Project Manager at Next Digital, Australia's largest digital agency. He has more than 12 years' experience in Web development and content management. Mr. Bauer is the first certified Feature-Driven Development Project Manager and an advocate of agile development. Prior to his career in Web development, he trained as a lawyer and worked as a copywriter in advertising. Mr. Bauer's breadth of expertise has culminated in a focus upon the delivery of effective content management solutions. He can be reached at martin at martinbauer.com.

Michel Bauwens

Michel Bauwens is the founder of the Foundation for P2P Alternatives, currently based in Chiang Mai, Thailand. He previously worked for the US Information Agency (1981-1990), for British Petroleum as Knowledge Manager (1990-1992), and as a serial Internet entrepreneur in his home country of Belgium. His last corporate role was as E-Business Strategy Manager for the country's largest telecommunications firm, Belgacom (1999-2002). Mr. Bauwens can be reached at E-mail: michelsub2003 at yahoo.com; Web site: http://p2pfoundation.net.

Gerhard Bayer

Gerhard Bayer is a Senior Consultant and Principal Architect with International Systems Group (ISG), Inc., a consulting firm that specializes in IT strategy and development/integration of large-scale applications using SOAs. His activities include performing leading architectural role on large-scale SOA and enterprise application integration projects for numerous ISG's clients. He is also responsible for the development and delivery of ISG's broad education curriculum as well as product competitive analysis and evaluation to assist clients in the major software products selection process.

Prior to joining ISG, Mr. Bayer was Director of Technology Planning with Software AG Americas responsible for the evaluation of new technologies and the planning of product directions. In this function, he also coordinated the exchange of technology with business partners. Mr. Bayer holds an MS in physics and a BS in computer science.

Barbara Beech

Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM Level 2, and supported the definition of service levels for outsourcing initiatives. Ms. Beech can be reached at AT&T, 30 Knightsbridge Road, Room 53C338, Piscataway, NJ 08854, USA. Tel: +1 732 457 3715; E-mail: bbeech at att.com.

Michael Begeman

Michael Begeman is a former software company CEO and founder and manager of the 3M Meeting Network. Featured by Fast Company for his leadership in the field of team development and meeting facilitation, he has spent most of the last 20 years conducting research and leading workshops on collaboration skills, team building, complex problem solving, team-based decision making, and meeting facilitation. As a leader in the area, Mr. Begeman has been quoted by USA Today, BusinessWeek, the New York Times, Fast Company, Chicago Tribune, the Christian Science Monitor, Voice of America, and National Public Radio's All Things Considered, among others. He has also been a frequent speaker at industry conferences and trade shows. When Mr. Begeman came into contact with KTEP, he said, "At last, something solid in the world of soft stuff!" Mr. Begeman can be reached at ktep at partnerwerks.com or by www.great-teams.com.

Lynda Belhoucine

Lynda is a project manager at ThoughtWorks, a global IT professional services firm. For more information about software development best practices, you can reach Lynda at lbelhoucine at thoughtworks.com or visit www.thoughtworks.com.

Djamal Benslimane

Djamal Benslimane is a full professor of computer science at Lyon 1 University. His research interests include databases, Web services, and ontologies. Benslimane has a PhD in computer science from Clermont-Ferrand University, France.

Stacey Berlow

Stacey Berlow is the President and founder of Project Balance, a consulting company that provides international project management services, requirements gathering and management services for software products, and custom software development outsourcing. Ms. Berlow is a certified Project Management Professional with more than 17 years of management experience, and she has successfully directed multimillion, large-scale, multinational, and offshore IT development projects. Her background includes insurance, healthcare, and manufacturing industries. She holds a master of science degree in industrial engineering and operations research from Columbia University, a master of science degree in engineering from Cornell University, and a bachelor of science degree from the University of British Columbia. Ms. Berlow currently lives in Beijing, China. She can be reached at sberlow at projectbalance.com.

John Berry
Pierre Berthon

Pierre Berthon is the Clifford F. Youse Chair of Marketing at Bentley College (USA). He has held academic positions at Columbia University as well as Henley Management College, Cardiff University, and University of Bath (UK). Mr. Berthon's research is eclectic, appearing in journals such as Sloan Management Review, California Management Review, Information Systems Research, Journal of the Academy of Marketing Science, Journal of Business Research, Journal of International Marketing, Technological Forecasting and Social Change, Long Range Planning, Business Horizons, European Management Journal, Journal of Interactive Marketing, Journal of Information Technology, Information Systems Review, Journal of Business Ethics, and Marketing Theory. He can be reached at pberthon at bentley.edu.

Charles E. Bess

Charles E. Bess is an EDS Fellow, a title that is awarded to the corporation's most innovative thought leaders in recognition of their exceptional achievements. In his 28 years with EDS, he has performed a wide range of roles, including Chief Technologist for large accounts and internal organizations as well as coordinator of the technical relationship with large alliance partners. Currently, Mr. Bess is helping to manage EDS' relationship with Microsoft as well as coordinating the Fellows' interaction within EDS along industry and alliance partner lines. He is a frequent contributor to EDS' Next Big Thing blog. Mr. Bess received a BS in electrical engineering from Purdue University and an MBA from Southern Methodist University. He is currently licensed as a professional engineer in Texas. Mr. Bess is active on Southern Methodist University's MBA advisory board, where he acts as mentor and coach for MBA candidates. He can be reached at charlie.bess at eds.com.

Anjali Bhatia

Anjali Bhatia is India Specialist for Culture Coach International. Having lived in four continents, Ms. Bhatia has a deep understanding of the nuances of different cultures and brings to her work a unique combination of mulitcultural skills and experiences. Prior to moving to the United States, she worked with a United Nations organization in Geneva and in other nongovernmental organizations in India. Ms. Bhatia holds a law degree from Vrije University in the Netherlands.

Mark Bills

Mark Bills is the Managing Director of Mark Bills Associates, a Chicago, Illinois, USA-based management consultancy that helps IT executives become more influential business leaders. Mr. Bills has 17 years of experience as a technology executive and management consultant. His expertise is helping companies improve the business performance of their IT organizations and use their information assets to increase their revenues. He has worked with the senior executives of Fortune 500 companies in several industries, including information services, software, telecommunications, and financial services. Mr. Bills can be reached at mark.bills at markbills.com.

David Biros

David Biros is an Assistant Professor of Management Science and Information Systems at Oklahoma State University. A recently retired Lieutenant Colonel of the US Air Force, Dr. Biros's last assignment was as Chief Information Assurance Officer for the AF-CIO. His research interests include deception detection and information system trust. He has been published in MIS Quarterly, Group Decision and Negotiation, MISQ Executive, and the Journal of Digital Forensics Security and Law. He currently serves as a review panel member for the NSA Centers of Academic Excellence in Information Assurance program and is an Adjunct Professor at the Edith Cowen University in Australia. Dr. Biros can be reached at the Department of Management Science and Information Systems, Spears School of Business, 415 Business Building, Oklahoma State University, Stillwater, OK 74078, USA. Tel: +1 405 744 7156; Fax: +1 405 744 5180; E-mail: David.Biros at okstate.edu.

Derek Bluestone

Derek Bluestone is a product manager at Fiberlink, a managed Internet-based VPN provider to Fortune 1000 enterprises. Founded in 1991, Fiberlink was recently named as one of the top 100 innovative companies in the new economy by Information Week and Cap Gemini/Ernst & Young. Over the past 10 years, Mr. Bluestone has served in a number of capacities in the IT arena, including cofounder of StratosWare Corporation, a Michigan, USA-based software development and consulting company; associate director of global IT acquisitions at American Home Products Corp.; and director of technology support services for the city of Philadelphia, Pennsylvania, USA. He can be reached at dbluestone at fiberlink.com.

Laurent Bossavit

Laurent Bossavit is a developer and technical manager with over 20 years of software development project experience, now working as an independent consultant. His focus is on working with teams to keep them supplied with the raw materials of change and effectiveness: clarity of purpose and a constant infusion of fresh ideas. He translated Kent Beck's Extreme Programming Explained to French and is a coauthor of Gestion de Projet avec Extreme Programming, the first French book to appear on XP. He has been a speaker at conferences, at academic and at corporate seminars on XP in France, originated the first regular meetings of the French agile community, and hosts the French XP/Agile mailing list and Wiki. Mr Bossavit stewards several communities in both real and virtual space, and takes part in many others, to explore nifty new ideas from all over. He can be reached at laurent at bossavit.com, or via his Web site at www.bossavit.com.

Marie-Claude Boudreau

Marie-Claude Boudreau is an Assistant Professor of MIS at the University of Georgia. She received a Ph.D. in Computer Information Systems from Georgia State University, a Diplôme d'Enseignement Supérieur Spécialisé from l'école Supérieure des Affaires de Grenoble (France), and an MBA from l'Université Laval in Québec (Canada). Dr. Boudreau has conducted research on the implementation of integrated software packages and the organizational change induced by information technology. She is a researcher associated with the open tourism consortium and, within this group, has been investigating the open source movement with other colleagues. She has also received multiple grants to support her research on open source. She has authored articles published in many journals, such as Organization Science, Information Systems Research, MIS Quarterly, MIS Quarterly Executive, Journal of Management Information Systems, The Academy of Management Executive, Information Technology & People, Communication of the AIS, and many conference proceedings. Dr. Boudreau's teaching interests include the design and management of databases, enterprise-wide integrated software packages, and globalization of IS. She can be reached at mcboudre at terry.uga.edu.

Michael Brackett

Michael Brackett is a Consulting Data Architect and founder of Data Resource Design & Remodeling. He is the Past President of DAMA International and President of the new DAMA International Foundation. He can be reached at mhbrackett at aol.com.

Dana Bredemeyer

Dana Bredemeyer is founder and president of Bredemeyer Consulting (www.bredemeyer.com), a company that focuses on training and consulting in system architecture, including enterprise architecture and software architecture. He is also president of the Global Enterprise Architecture Organisation (GEAO -- www.geao.org). Mr. Bredemeyer has more than 20 years' experience in the software industry. For nearly 10 of those years, he has focused exclusively on architecture, first at Hewlett-Packard and then at Bredemeyer Consulting. He has taught well over 1,000 architects at top companies around the world and given presentations and tutorials at leading conferences. Mr. Bredemeyer is editor of the Enterprise-Wide IT Architecture Web site (www.ewita.com). His writing on software architecture has been very influential, and many of his white papers and other publications are available on the Resources for Software Architects (www.bredemeyer.com) Web site. You may be especially interested in the work on architect competencies that he has done together with Ruth Malan. He can be reached at dana at bredemeyer.com or by phone at +1 812 335 1653.

Kevin Brennan

Kevin Brennan, CBAP, OCEB, PMP, is VP, Professional Development at the International Institute of Business Analysis (IIBA®). He is responsible for IIBA standards and publications (including A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), the Endorsed Education Provider program, IIBA's online social networking communities, and helping to deliver educational opportunities to the business analysis community. Mr. Brennan has more than a decade of experience as a business analyst and project manager across several industry sectors, including regulated professions, utilities, automobile manufacturing, courier services, and mortgage banking. During this time he has performed just about every task a business analyst could be expected to do -- from developing corporate and product strategies to being paged by end users looking for technical support -- and has acted as the lead business analyst on a project to develop a BPM application suite.

Mr. Brennan has taught project management and requirements analysis at Humber College and has a BA degree in history and political science from the University of Toronto. He is also a graduate of Second City's improv comedy program. Mr. Brennan can be reached at kevin.brennan at theiiba.org.

Neil Brennan

Neil Brennan is a research analyst for the company iReach. Mr. Brennan is a graduate of the DBS program at the Michael Smurfit Graduate School of Business in Dublin. Before joining iReach in October 2006, he worked for Ericsson as an analyst in its business consultancy unit specializing in telecoms market research.

iReach is Ireland's leading research and market intel-ligence company, specializing in technology, media, and telecommunications, delivering results to line-of-business decision makers through research-based solutions and advisory services. For decision makers, we research information from a wide range of sources; we filter this information, add intelligence, and deliver a specific and tailored package to our clients to give them the answers to their questions. iReach clients include some of the major players in the telecommunications and IT markets in Ireland. While remaining a specialist in technology, media, and telecommunications, iReach is continuing to expand the range of services that now span all key quantitative and qualitative research solutions.

For more information on iReach and the services it provides, visit www.ireach.ie. Mr. Brennan can be reached at neil.brennan at ireach.ie.

Rick Brenner

Rick Brenner is Principal of Chaco Canyon Consulting. He works with people in dynamic problem-solving organizations who make complex products or deliver sophisticated services that need state-of-the-art teamwork and with organizations that achieve high performance by building stronger relationships among their people. Mr. Brenner focuses on improving personal and organizational effectiveness, especially in atypical situations, as in the case of continuous change, technical emergencies, and high-pressure project situations. Since 1993, he has taught a course in business modeling at the Harvard University Extension School. He publishes a weekly e-mail newsletter and has written a number of essays that are available at his Web site, www.chacocanyon.com. He can be reached at rbrenner at chacocanyon.com.

David L. Brock

David L. Brock is Principal Research Scientist at MIT and cofounder of and a Director at the Auto-ID Center (now EPCglobal, Inc. and Auto-ID Laboratories). The center was an international research consortium formed as a partnership among more than 100 global companies and five leading research universities. Dr. Brock is also Assistant Research Professor of Surgery at Tufts University Medical School and Founder and Chief Technology Officer of endoVia Medical, Inc., a manufacturer of computer-controlled medical devices. Dr. Brock holds bachelor's degrees in theoretical mathematics and mechanical engineering, as well as a master's degree and a Ph.D. from MIT.

Kathryn Brohman

Kathryn Brohman is Assistant Professor at the Queen’s School of Business, Queen’s University (Canada). She completed her PhD at the University of Western Ontario and spent four years at the Terry College of Business, University of Georgia, before joining the faculty at Queen’s. Dr. Brohman focuses her research on customer service systems and IS development, specifically on the management of agile software development projects. Dr. Brohman has published refereed articles related to these topics in academic journals, including Decision Sciences, MIS Quarterly Executive, Harvard Business Review, Communications of the ACM, and others, as well as leading conferences in the MIS field. In teaching, she focuses primarily on project management, IS implementation, and IS strategy. She has published several teaching cases and exercises in these areas. Dr. Brohman has been recognized by earning a prestigious Lilly Teaching Fellowship, MIS Outstanding Teacher Award in 2001 and has been awarded by the University of Georgia’s Honors Association for four consecutive years. In industry, she serves as a consultant and coach in the management of agile software development projects. She can be reached at KBrohman at business.queensu.ca.

Jim Brosseau

Jim Brosseau has been in the software industry since 1980, in roles from tester and developer to manager and director. He has worked on embedded avionics, ATC systems, and commercial software packages. Jim is principal of the Clarrus Consulting Group, and since 1998 he has consulted with organizations worldwide to improve their approaches for successfully delivering software. He has presented at major conferences and local professional associations, and his first book, Software Teamwork: Taking Ownership for Success, was published in 2007 by Addison-Wesley Professional. Jim lives with his wife and two children in Vancouver.

Olivier Brousseau

Olivier Brousseau is Integration Manager in charge of the SOA, master data, EAI, and BPM initiatives within the Enterprise Architecture group of the Oilfield Services IT division of Schlumberger, a global oilfield services company with 2006 revenues of US $19 billion. Prior to joining Schlumberger in 2005, Mr. Brousseau worked for seven years at Sema, a multinational consulting and systems integration firm, as the architect on several successive projects. He holds advanced degrees in computer science and information systems from ICAM in Nantes, France, and Ecole Supérieure d'Electricité in Paris. Mr. Brousseau can be reached atobrousseau at montrouge.oilfield.slb.com.

Eileen Brown

Eileen Brown is an Associate Partner in IBM Global Business Services. She has held executive positions in supply chain management, M&As, IT, and manufacturing operations within the electronics services and manufacturing industries. Ms. Brown has led organizations through large-scale, global IT deployments and transformational change, from strategy development through implementation. When IBM Canada divested it’s manufacturing division to create Celestica, Inc., she was part of the small M&A team that completed 14 acquisitions in less than four years, growing the enterprise from two North American sites to more than 30 sites globally, making it an industry leader and contributing to Celestica being named the #1 IT company by BusinessWeek in 2001, outranking IBM, Microsoft, HP, and others. Ms. Brown then assumed the role of VP of Supply Chain Solutions and successfully integrated the newly acquired sites into Celestica’s corporate fabric. As the company continued to grow, her role was expanded to include IT applications, and she was responsible for the deployment and support of the suite of strategic applications that supported more than US $8 billion in revenue across 40 sites globally, including financial and enterprise resource planning (SAP), advanced planning, business intelligence and data warehousing (Oracle), engineering and product data, design collaboration, shop floor systems, and portal and B2B connectivity. Ms. Brown rejoined IBM in 2006. Her tenure at IBM and Celestica has made her an insightful advisor in the supply chain arena and for clients in the electronics and industrial sectors. She can be reached at eileen at ca.ibm.com.

Gil Broza

Gil Broza has been with Industrial Logic since 2004, coaching and training organizations in Industrial XP. Working with companies of virtually every size and industry, Mr. Broza prides himself on his contribution to their success in all aspects of the Agile transition lifecycle and in building high-performance communities. His involvement has spanned initial readiness assessments, project kick-offs, transitions, technical and management coaching, and cultivating internal coaches for organizational self-sufficiency. He has presented several papers at Agile conferences.

Prior to joining Industrial Logic, Mr. Broza was an R&D manager, team leader, and developer for 12 years, successfully applying Agile methods since 2001. Mr. Broza's experience ranges from small to large-scale projects and crosses such domains as financial systems, bioinformatics, conversational agents, network infrastructure, business applications, and Internet content delivery. He has an MSc in computational linguistics from the Hebrew University of Jerusalem, Israel. Mr. Broza lives in Toronto, Canada. He can be reached at gil at industriallogic.com.

Bill Brunger

Bill Brunger is former Senior Vice President of Network of Continental Airlines, Inc., a role he had held since August 2003. In this role, he was responsible for developing and implementing the airline's route network, including route planning, scheduling, pricing, revenue management, and the decision support functions related to those disciplines. Previously, Mr. Brunger was Vice President of Distribution Planning and Revenue Decision Support Development for Continental and sat on the board of directors of Orbitz and Amadeus. Over a 25-year airline career, he has held a range of positions in the pricing, revenue management, planning, and marketing departments.

Mr. Brunger has a master's of business administration degree with distinction from The Wharton School of the University of Pennsylvania with concentrations in market modeling and decision sciences, and a bachelor's degree in liberal arts from Middlebury College. He sits on the board of trustees of the Houston Ballet and Pitzer College. Mr. Brunger is currently a doctoral candidate, and he lives with his wife and son in Houston, Texas. He can be reached at Bill.Brunger at coair.com.

Tom Burzinski

Tom Burzinski is the Business Intelligence Practice Manager at Greenbrier & Russel, an IT consulting and training company that specializes in using technology to generate business information. Mr. Burzinski has led successful data warehouse/BI efforts for both public and private organizations, including retail, healthcare, life and property/casualty insurance, financial services, manufacturing, telecommunications, and government. He can be reached at tburzinski at gr.com.

Charles W. Butler

Charles W. Butler is a Professor in the Department of Computer Information Systems at Colorado State University. Dr. Butler teaches and conducts research in IT and collaborates with IT managers in improving management strategies and processes, software development methodologies, and metrics and QA for traditional and object software. He served in the role of Chief Software Scientist for McCabe & Associates, and completed consulting engagements in more than 50 Fortune 500 companies. His recent consulting engagements have included working with Inovant, a Visa International Solutions Company; Tactical Training Specialists; and the Defense Finance and Accounting Services. He can be reached at Charles.Butler at business.colostate.edu.

Tom Butler

Tom Butler is a Senior Lecturer in business information systems at University College Cork, Ireland. A former IT professional, Dr. Butler worked for 27 years in the telecommunications sector. His research focuses on investigating the origins of firm-level IT capabilities and the design, development, and implementation of information systems. Beginning in 2003, Dr. Butler was lead researcher and project manager on two major action research-based initiatives on the design, development, and deployment of IT-enabled knowledge management systems for the UN Population Fund Agency and the Irish government. He has been conducting research into the design of compliance knowledge management systems since 2005. His work has been published in the Information Systems Journal, the Journal of Strategic Information Systems, the Journal of Information Technology, and in the proceedings of major international conferences such as ICIS, ECIS, and IFIP 8.2 and 8.6. Dr. Butler can be reached at Tel: +353 (0) 21 4903340; E-mail: tbutler at afis.ucc.ie; Web: http://afis.ucc.ie/tbutler.

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Thomas Cagley

Mr. Cagley is a Managing Senior Consultant for the David Consulting Group. He is an authority in guiding organizations through the process of integrating software measurement with model-based assessments to yield effective and efficient process improvement programs. Mr. Cagley is a recognized industry expert in the measurement and estimation of software projects. His areas of expertise encompass management experience in methods and metrics, quality integration, quality assurance and the application of the Software Engineering Institute's Capability Maturity Model® to achieve process improvements. His consulting engagements have included clients in software and hardware manufacturing, retail, health services, public utilities, telecommunications, manufacturing, insurance, financial services and government agencies. Mr. Cagley is a frequent speaker at metrics, quality, and project management conferences. He can be reached at tomcagley at earthlink.net.

Eduardo Casais

Eduardo Casais, PhD, PMP, is a management professor on the Faculty of Economics, University of Algarve, Portugal. After holding senior executive jobs with Digital Equipment Corp. and Motorola Inc., Dr. Casais became an international consultant in project management. His current interests are in the area of forecasting, technology diffusion, and strategy development.

Rachel Casanova

Rachel Casanova is a Senior Planning + Strategies Consultant at Perkins+Will, with more than 14 years of experience in helping companies transform their real estate assets in ways that reinforce long-term business strategies and corporate culture. She possesses a strong portfolio that spans strategic and occupancy planning, programming, workplace standards development, and workplace transformation. Working closely with her clients, Ms. Casanova helps them refine their business objectives to respond with a workplace that is tailored to their needs. Her diverse clients include McCarter & English LLP, Scholastic, Fannie Mae, KPMG, NBC, Cushman & Wakefield, and Bayer. Ms. Casanova is currently engaged in the implementation of the Master Plan for the United Nations. Prior to her work in the architectural and design field, she practiced as part of the client team at Nortel Networks and practiced on the product manufacturing perspective at Herman Miller. She can be reached at rachel.casanova at perkinswill.com.

Stephen Castell

Dr. Stephen Castell, CITP, is an internationally acknowledged independent computer expert, consultant, and project manager. He is a Medallist, BCS IT Consultant of the Year 2004. Dr. Castell has established a reputation for initiating, leading, or assisting in the building of multimillion-pound businesses in voice and data communications and broadcasting, information, and software services. As an IT expert witness in computer disputes, he has been involved in a wide range of computer litigation over many years, including the largest and longest computer actions to have come to trial in the English High Court. He is widely published, a correspondent of the Computer Law & Security Report, and a noted conference and seminar speaker.

Ron Cenfetelli

Ronald T. Cenfetelli is an Assistant Professor of Management Information Systems at the University of British Columbia's Sauder School of Business (Canada). Dr. Cenfetelli conducts research in a variety of technology-related areas including e-business and online customer service; the strategic uses of information technology; the influences of technology on immoral behavior; the behavioral and emotional aspects of technology usage; and human-computer interfaces. His research has been published in the Journal of AIS, Decision Sciences, and Information Systems Research. Before entering academics, Dr. Cenfetelli worked in the pharmaceutical industry in both production as well as technology management roles. He also has a prior career as a US naval officer. Dr. Cenfetelli received his PhD from the University of British Columbia in 2004. He also holds an MBA from Indiana University's Kelley School of Business and a BS in aerospace engineering from Purdue University. He can be reached at Ron.Cenfetelli at sauder.ubc.ca.

Savio S. Chan

Savio S. Chan is President and CEO of US China Partners Inc., a privately held business development firm specializing in market entry, strategic sourcing, and marketing development in China for US companies. Mr. Chan also facilitates local and cross-border joint ventures among leading Chinese multinationals as well as Fortune 1000 companies. Formerly, he served as Chairman and CEO for Technology Training Solutions (TTS), where he oversaw the daily and long-term operation of the company he established in 1996, which had grown in a remarkably short time to be recognized as one of the premier and fastest-growing Microsoft Certified Technical Education Centers in the New York tri-state area. Mr. Chan is a frequent keynote speaker and panelist at various business and technology events. He was also named a "40 Under 40" business leader by Long Island Business News, Hofstra University, and the Bank of New York. Newsday named him one of the Top 10 Movers and Shakers on Long Island. Mr. Chan has been featured in numerous industry and trade success profiles, including articles in the New York Times, Chief Executive Magazine, InformationWeek, VARBusiness, Long Island Business News, and Newsday. He serves on the boards of the following trade and civic associations: Executive Council of New York; Asian American Business Development Center; Association of Commerce, Industry and Technology; and National Minority Business Council.

Joseph T. Chao

Joseph T. Chao is an Assistant Professor of Computer Science at Bowling Green State University. Prior to entering academia, Dr. Chao has seven years of industry experience in software development, including three years as Director of Software Development. His research focus is on software engineering with special interests in agile software development, programming languages, and object-oriented analysis and design. He has published in such journals as Journal of Information Technology Education, International Journal of Knowledge and Learning, Academe: Bulletin of the American Association of University Professors, and Journal of Manufacturing Systems. He has taught courses in all aspects of the software development lifecycle including programming, systems analysis and design, database systems, usability engineering, software engineering, and agile software development. Dr. Chao holds an MS in Operations Research from Case Western Reserve University and a PhD in Industrial and Systems Engineering from The Ohio State University.

Alan Chapell

Alan Chapell, CIPP, is President of Chapell & Associates, a consulting firm that helps companies understand privacy and incorporate consumer perception into product development. He has been in the interactive space for more than seven years with firms such as JupiterResearch, DoubleClick, and CheetahMail. Mr. Chapell founded Chapell & Associates in October 2003. Since then, he has worked with clients to ensure that they comply with existing privacy legislation, auditing their privacy practices, and managing their technology product development programs. Mr. Chapell, an attorney, was recently asked by California Congresswoman Mary Bono's office to provide input and additional verbiage for HR 2929 (the "Spy Act"). Mr. Chapell is widely recognized as a thought leader on issues of privacy, consumer perception, and interactive marketing. He is a regular contributor to iMedia Connection, DMNews, and the International Association of Privacy Professionals Privacy Officers Advisor. Mr. Chapell is the New York chapter cochair of the International Association of Privacy Professionals and publishes a daily blog on issues of consumer privacy. He can be reached at Web site www.chappellassociates.com, by e-mail at achapell at chapellassociates.com, and via phone at +1 212 675 1270 or +1 917 318 8440.

Atul Chaturvedi

Atul Chaturvedi has more than 12 years of IT experience, eight of them at Infosys. Having held a diverse set of leadership roles over the past five years, Mr. Chaturvedi demonstrates capabilities in forming IT client relationships, leading solutions strategy, and program management of large IT programs. For the past two years, he has been leading Oracle business and client engagements in Europe. Mr. Chaturvedi brings with him the following experiences: program management and delivery management of large programs; capability and experience of effectively managing large teams; knowledge of IT setups and ways of working in Europe; experience in managing client and partner relationships in the US and Europe; leading sales consulting and collaboration strategies, where he was part of evolving effective engagement strategies, discussing implementing challenges, and defining a roadmap for implementing Oracle packages and program-level planning; and managing and planning project activities in multicultural and global environments. Mr. Chaturvedi has on-the-ground experience working with international teams across the US, UK, Belgium, Switzerland, Sweden, Finland, Germany, and India. Mr. Chaturvedi has been involved in defining effective product strategies for increasing the overall effectiveness of an IT setup and offered solutions. He also has core engineering experience in managing operations for manufacturing, maintenance, and services.

Saikat Chaudhuri

Saikat Chaudhuri is joining The Wharton School of the University of Pennsylvania as an Assistant Professor of Management, where his research will continue to focus on high-tech acquisitions and innovation management. Prior to his research positions, Dr. Chaudhuri worked at Mannesmann AG, McKinsey & Company, and Citibank. He holds Bachelor's, Master's, and Ph.D. degrees from the University of Pennsylvania, Stanford University, and Harvard University, respectively.

Adela J.W. Chen

Adela J.W. Chen is a doctoral student in the department of Management Information Systems at Terry College of Business, University of Georgia. She holds a master's degree in information systems from National University of Singapore. Her research interests include the impact of IS on ecological sustainability and individual work-life interactions. She has published in IEEE Transactions on Engineering Management (IEEE TOEM), the European Conference on Information Systems, and the Conference of the Southern Association for Information Systems.

Mark Choate

Mark S. Choate is co-founder and CEO of The Choate Group, LLC, a research and communications consulting firm serving organizations in the areas of knowledge management, research methodology, funding strategies, and grant writing. He was the lead developer of The Choate Group's Metawrite authoring tool, a cross-platform desktop wiki, and he consults with organizations seeking to implement Weblog and Wiki solutions. He is the former vice president of interactive media for The News & Observer, the world's first online newspaper. Mr. Choate is a lecturer for Georgetown University's Communication, Culture and Technology (CCT) graduate program, teaching The Technology of News, a course that evaluates the impact of Internet technology on news dissemination. His book, Professional Wikis, will be published in November 2007 by Wiley & Sons.

Patryk Choros

Patryk Choros is a Business Development Manager in the Enterprise Performance Solutions Division at Infovide-Matrix. In the past, he was a project manager, running implementations of BI solutions. Now his main focus is on business value delivery in financial institutions. He can be reached at pchoros at ivmx dot pl.

Nick Christenson

Nick Christenson is an independent consultant with expertise in open source, information security and risk management, and Internet services. His specialty is in bottom-up deployment of scalable Internet services. Among other organizations, he has worked at the Jet Propulsion Laboratory, EarthLink Network, and Sendmail. Mr. Christenson has written numerous papers and articles, mostly focusing on the deployment of scalable Internet services, and is the author of the book sendmail Performance Tuning. He can be reached at npc at acm.org.

Scott S. Christie

Scott S. Christie is a partner in the IP/IT Group at McCarter & English, LLP. He is a trial lawyer who is actively involved in counseling of clients and in trial work regarding all fields of intellectual property, information technology, data privacy, and licensing. Scott Christie, in the data privacy area, instructs companies on protecting personally identifiable information of customers and employees, investigates breaches of security of such information, provides guidance to clients concerning their obligations in response to such breaches of security, assists clients in satisfying these obligations, and defends companies sued for data security breaches. Mr. Christie can be reached at schristie at mccarter dot com.

Nigel Claridge

Nigel Claridge has considerable experience as an international consultant to the IT industry, primarily in the areas of telecommunication, computer software, and the Internet. He specializes in user-centered design, in particular achieving organizational and business goals through a balance between new technology, correct functionality, and good usability. Mr. Claridge was co-founder and senior partner at Nomos until 2001. He then joined IconMediaLab as head of the User Interface group. He is business director and joint owner of the highly acclaimed international online WAMMI service, developed specifically to measure how satisfied users are with a Web site's ease of use. Mr. Claridge has worked on a large number of international projects funded by the EU and is currently working as an independent consultant to two: Coldroad and EurEauWeb. These projects focus on bringing 3G-based mobile technology (software and hardware solutions) to a range of users across Europe. He is an evaluator and reviewer of European Union projects and proposals. Mr. Claridge regularly gives tutorials and seminars about user-centered design and Web usability, as well as creating usable interfaces, both to commercial organizations and international conferences. He has a degree in ergonomics from Loughborough University of technology (UK). Nigel Claridge can be reached at nigel.claridge at wammi.com.

Paul Clermont

Paul Clermont has been a consultant in IT strategy, governance, and management for 30 years. Before going into individual practice, he was a Principal with Nolan, Norton & Co., a boutique consultancy that became part of KPMG. His clients have been primarily in the financial and manufacturing industries, as well as the US government. Mr. Clermont has spoken and written and taught executive MBA courses on the challenges of getting significant and predictable value from IT investments. Before joining Nolan, Norton & Co., he directed IT strategy at a major Boston bank and launched its IT executive steering committee. His undergraduate and graduate education at MIT's Sloan School of Management was heavily oriented toward operations research. Mr. Clermont can be reached at clermontconsulting at gmail.com.

Larry Clinton

Larry Clinton is currently the Deputy Executive Director and COO of ISAlliance, a collaboration between the CyLab at Carnegie Mellon University and Electronic Industries Alliance. He is responsible for supervising all day-to-day operations of ISAlliance, including policy and practices development, lobbying, educational programs, public communications, budget, and administration. Mr. Clinton served as Cochair of the US congressionally appointed Corporate Information Security Working Group on market incentives. This group developed a series of recommendations to encourage better corporate security without federal mandates. He also coauthored Commonsense Guide to Cyber Security for Small Businesses, the ISAlliance's third best practice publication, which has been endorsed by a wide spectrum of organizations, including the DHS, NAM, NFIB, and the American Bankers Association. Mr. Clinton also sits on the board of the National Cyber Security Partnership, where he leads their WG on the development of "Principles of Joint Responsibility for Internet Users and Equipment Suppliers." In addition to publishing and testifying on cyber issues, he has appeared on C-SPAN, MSNBC, and CNBC to discuss information security. He can be reached at lclinton at isalliance.org.

Beth Cohen

Beth Cohen is President of Luth Computer Specialists, Inc., a consulting practice specializing in IT infrastructure strategy. She has more than 25 years of experience building strong IT delivery organizations from both the user and vendor perspectives. Most recently, Ms. Cohen was Operations Director for Dossia, a company building a portable medical record Web portal designed to handle millions of records securely and transparently. Previously, she served as Operations Director for Broadleaf Services, a data protection services company offering .cost-effective disaster recovery and business continuity solutions for professional services and small and medium businesses. Ms. Cohen was Director of Engineering IT for BBN Corporation, where she was involved in the initial development of the Internet, working on some of the hottest networking and Web technology protocols in their infancy. Today, she helps companies identify promising emerging technologies, while avoiding dead-end or immature systems. Ms. Cohen can be reached at bfcohen at luthcomputer.com; Web site: www.luthcomputer.com.

Moshe Cohen

Moshe Cohen is President of The Negotiating Table, a firm that provides mediation services to people in conflict as well as negotiation and conflict management training. Since founding the firm in 1995, Mr. Cohen has mediated hundreds of disputes in a variety of settings and in a multitude of topic areas, including workplace and employment disputes, discrimination complaints, torts, civil litigation, landlord-tenant evictions, divorce, family, and interpersonal matters. He teaches negotiation, mediation, facilitation, conflict management, and leadership at Boston University and has also taught at Bentley College and Cambridge College. In addition, Mr. Cohen has conducted training programs for corporations, nonprofit organizations, government agencies, and conferences. He holds a bachelor’s degree from Cornell University in physics, a master’s in electrical engineering from McGill University, and an MBA from Boston University. Mr. Cohen’s career includes more than 12 years’ engineering and project management experience prior to founding The Negotiating Table. He is a frequent guest speaker at business functions, conferences, and universities. Mr. Cohen has also published numerous articles on negotiation, mediation, and conflict management. He can be reached at moshe at negotiatingtable.com or via www.negotiatingtable.com.

Pini Cohen

Pini Cohen is a senior research analyst at STKI (SCHWARZKOPF The Knowledge Integrators), formally with association to META Group. His area of expertise is architecture and infrastructure: storage, servers, DBMS, application servers, application integration (EAI), SOA, and developing tools. Prior to joining STKI, Mr. Cohen was a Captain in the Israel Air Force (IAF) computer division. In this position he negotiated with the major computer vendors as well as organized the maintenance of computers in the IAF. He also worked for Electrolux in Stockholm, Sweden. Mr. Cohen has taught information systems and computers at the College of Management in Tel Aviv and at the Touro College in Jerusalem. Mr. Cohen has a BS in computer science with honors from the Technion (Technical Institute of Israel), Haifa, and an MBA from Tel-Aviv University with honors. He wrote a book in 1999, titled Java 2 for Internet Developers, which is published by Hod-Ami Publishing.

Ralph Cohen

Ralph Cohen has more than 20 years' experience in market, geopolitical, and competitive intelligence, product management, and business development. He is currently an environmental industry analyst and consultant for Strategic Intelligence Partners (SIP), where he specializes in green IT, sustainability, and related areas. Before SIP, Mr. Cohen was a voice and data services product and market intelligence manager for XO Communications. He has also been manager of market and competitive intelligence for e-commerce software at IBM, a competitive intelligence analyst for Fuld & Company, and manager of market intelligence and strategic business ventures at Renaissance Overseas Group. While a senior telecommunications industry analyst at Gartner, Mr. Cohen founded and directed the firm's Eastern Europe Telecommunications Strategies Program, which provided clients with research, advisory, and strategic planning services. He earned a bachelor's degree in biology from Fairleigh Dickinson University and a master's in business administration in marketing from the University of Connecticut. Mr. Cohen is a member of the Society of Competitive Intelligence Professionals. He can be reached at ralphcohen at strategicintelligence.us.

Mike Cohn
David Coleman
David Constant

David Constant is a partner with Process Inc., the first spin-off of the SEI. Established in 1990, Process Inc. is an SEI Partner for the delivery of authorized CMMI® training and assessment services. Mr. Constant is recognized in the performance improvement community as an incisive thinker and a rapid-impact strategic coach. For more than a decade, he has provided CMM/CMMI training, assessment, and consulting services to clients in a wide variety of industries, from Fortune 500 firms and large government IT organizations to small development shops. Mr. Constant is recognized worldwide for his passion and insight concerning CMMI-based performance improvement and is a guest speaker and writer. He has published award-winning research in organization theory and information systems. He can be reached at david.constant at processinc.com.

Bonnie Cooper

Bonnie Cooper is a 20-year IT professional and is currently Project Director of the Massachusetts Medical Society's IT Project Management Office. Early in her career, Ms. Cooper managed application and network migrations for Zayre Corp. and Dun and Bradstreet Software. In her tenure with the Massachusetts Medical Society, her project portfolio includes The New England Journal of Medicine's manuscript tracking, advertising management, and corporate enterprise resource planning systems. In her current role, Ms. Cooper is responsible for coordinating the efforts of project teams, overseeing the implementation of project standards, managing the portfolio and strategic planning exercise for IT, and leading the project to redesign the member Web site of the Massachusetts Medical Society. Ms. Cooper can be reached at BCooper at mms.org.

Mike Cottmeyer

Mike Cottmeyer is a product consultant and agile evangelist for VersionOne. Prior to joining VersionOne, Mike was a senior project manager for CheckFree Corporation where he managed a portfolio of projects for their online banking and bill payment business unit. Mike has a background in traditional project management but has worked primarily with agile methodologies for the past four years. Mike is a certified PMP Project Manager and a Certified ScrumMaster. Mike co-created the DSDM Agile Project Leader certification. He holds this certification at the Foundation, Practitioner, and Examiner levels and was recently named an honorary member of the DSDM Consortium. Mr. Cottmeyer can be reached at mike at cottmeyer dot com

Andrew S. Craig

Andrew S. Craig heads the IT leadership and governance stream of Carig, Ltd., and is also a Director of Board Coaching, Ltd. He is visiting Senior Research Fellow at the LSE, working in the Outsourcing Unit. Mr. Craig has coached executives, teams, and boards in the (UK) Defence Procurement Agency, the UK Border Agency, the leisure industry, Balfour Beatty, HSBC, and finance and fund management companies. In his professional Army career, as Brigadier, he directed the recruiting operation -- an annual requirement of 16,000 people -- and was responsible for human resources planning for a workforce of 120,000. He commanded engineering operations worldwide, including in the first Gulf War and in Bosnia, and led the UK's planned military response to nuclear, biological, and chemical terrorism. He was awarded an OBE in 1998. Mr. Craig can be reached at andrew.craig at carig.co.uk.

Adrian Cretu-Barbul

Adrian Cretu-Barbul is a software consultant from Melbourne, Australia. He has worked with multinational and Australian IT businesses in the defense and banking sectors. Mr. Cretu-Barbul's main areas of interest include agile methodologies and bleeding-edge technologies such as AJAX, JRuby, and Rails. His aim is to inspire creative thinking in the IT and business space. He is currently working as a developer for Object Consulting. Mr. Cretu-Barbul can be reached at adrian.cretu-barbul at objectconsulting.com.au.

Roland Cuellar

Roland Cuellar, Director for the Lean-Agile Consulting Practice at CC Pace, is a leader in helping enterprise-level clients adopt the use of both Agile and Lean in their organizations. He has helped executives prepare their organizations for Agile transformation by identifying challenges and opportunities related to Agile and Lean implementation and developing action plans and risk mitigation strategies to insure that Agile and Lean initiatives are successful. Mr. Cuellar has led numerous Agile product development teams in the areas of marketing applications, mortgage, compliance, and logistics. He has also given numerous Agile training classes to both management and technology teams. Mr. Cuellar has prior experience leading large software development projects for Capital One, Freddie Mac, IBM, Lockheed Martin, and DHL. He holds a bachelor's degree in computer science and an MBA. He can be reached at roland.cuellar at ccpace.com or roland_cuellar at yahoo.com.

Sara Cullen
Mary J. Culnan

Mary J. Culnan is the Slade Professor of Management and Information Technology at Bentley College in Waltham, Massachusetts, USA. Her current research interests include privacy, promoting security on home computers, and online communities. She is the author of more than 90 articles including publications in MIS Quarterly, Journal of Public Policy & Marketing, The Information Society, Management Science, The New York Times, and The Washington Post. Professor Culnan has testified before the US Congress, the Massachusetts House and Senate, and other government agencies on a range of privacy issues. Currently, she serves as a member of the Government Accountability Office's Executive Council on Information Management and Technology. She also served as a Commissioner on the President's Commission on Critical Infrastructure Protection. She is the author of the 1999 Georgetown Internet Privacy Policy Survey, which the Federal Trade Commission (FTC) used to make recommendations to Congress, and she served on the FTC's Advisory Committee on Online Access and Security. BusinessWeek's "e.biz" Web site profiled her as a "Mover & Shaker." She holds a Ph.D. in management from UCLA. She can be reached at mculnan at bentley.edu.

Fred A. Cummins

Fred A. Cummins is a Fellow with EDS, an HP company. He has more than 35 years' experience with consulting and information systems development, including strategic planning, distributed computing, and artificial intelligence. Mr. Cummins is Cochair of the OMG Business Modeling and Integration task force. His current focus is on service-oriented architecture (SOA) and development of business modeling standards. He can be reached at fred.cummins at eds.com.

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Darren Dalcher

Dr. Darren Dalcher is a Professor of Software Project Management at Middlesex University and Visiting Professor of Computer Science at the University of Iceland. He leads the Software Forensics Centre, a specialized unit that focuses on systems failures, software pathology and project failures and is the founder and director of the National Centre for Project Management in the UK. He gained his PhD in Software Engineering from King's College, University of London. In 1992, he founded and has continued as chairman of the Forensics Working Group of the IEEE Technical Committee on the Engineering of Computer-Based Systems, an international group of academic and industrial participants formed to share information and develop expertise in failure and recovery. Professor Dalcher is active in a number of international committees, steering groups, and editorial boards. He is heavily involved in organizing international conferences, and has delivered numerous keynote addresses and tutorials. He has written over 100 papers and book chapters on project management and software engineering. He is editor-in-chief of Software Process Improvement and Practice and reviews editor of Technology Analysis and Strategic Management. He is editor-in-chief of the International Journal of Project Organisation and Management, the International Journal of Agile Software Development and the International Journal for Forensic Software Engineering. He has recently edited a special issue of the journal Technology Analysis and Strategic Management focusing on systems failures and is currently organizing a major international survey to establish and compare the success and failure rates of IT projects. Professor Dalcher is a Fellow of the British Computer Society and member of the Project Management Institute, The Association for Project Management, The Institute of Electrical and Electronic Engineers, and the Association for Computing Machinery. He is a Chartered IT Practitioner. He is a member of the Editorial Advisory Group of PMI's PM Network and a member of the editorial board of APM Project. He is a Member of the Advisory Board responsible for the prestigious David I. Cleland project management award as well as the APM Professional Development Board and the International Project Management Association (IPMA) Advisory Board core team for R&D.

Elizabeth Daniel

Elizabeth Daniel is Professor of Information Management and Associate Dean for Research and Enterprise at the Open University Business School (OUBS), where she researches in the field of information systems in business. The Open University is the UK's largest university with more than 180,000 students studying both undergraduate and postgraduate courses. It teaches by means of supported open learning, with the majority of students, who are spread throughout the world, combining their studies with full-time employment. Prior to joining OUBS in 2005, Dr. Daniel worked in the IS Research Centre at Cranfield School of Management. She is the joint author, with John Ward, of the book Benefits Management: Delivering Value from IS & IT Investments. She has applied the benefits management ideas in many organizations in both the private and public sectors. She has published numerous papers in leading academic journals and a number of management reports. Dr. Daniel has a first degree and PhD in physics and an MBA from London Business School. She has spent more than 10 years in industry, starting her career as a medical engineer and subsequently working as a strategy management consultant. She can be reached at e.m.daniel at open.ac.uk.

Gary C. David

Gary C. David is an Associate Professor of Sociology at Bentley College. Dr. David received his BS in psychology and his MA in sociology from Central Michigan University and his PhD from Wayne State University in the field of sociology. Dr. David's research focuses on the role that interpersonal interactions play in the formation of intergroup relations as well as ethnographic studies of the workplace. He primarily conducts research in workplace settings where intercultural/intergroup interactions take place on a regular basis. His past studies include an analysis of interactions between workers and customers in Arab-owned convenience stores in metropolitan Detroit. Dr. David's current projects include examining globally distributed collaborative software development teams that focus on the role of information and communication technologies. Other workplace research includes examinations of enterprise system design and implementation. He also specializes in Arab-American studies and ethnic identity research. He has written for publication on topics such as Muslim American communities, Arab-owned convenience stores, images of Arabs in the West, Arab-American identity, theories of immigrant entrepreneurship, and intercultural service encounters. Dr. David is also the administrator of an online discussion group devoted to Arab-American studies.

Mike Dayton

Mike Dayton is the President and founder of HyNote Enterprise Solutions, a provider of integrated EPM, BI, and data foundations solutions to large and emerging enterprises. In this capacity, he directs company strategy and HyNote's approach to helping enterprise and emerging clients realize their vision for effective EPM. Prior to founding HyNote, Mr. Dayton served as a Senior Director at Hyperion Solutions, where he was responsible for the company's global solution delivery strategy and execution through systems integrators. Before that, he served in various sales, channels, and marketing management positions for large technology vendors. Mr. Dayton can be reached at E-mail: mike.dayton at hynote.com; Web site: www.HyNote.com.

Brijesh Deb

Brijesh Deb is a Senior Technical Architect with SETLabs, Infosys Technologies Limited. His experience includes architecture definition, design, and implementation of large-scale, mission-critical J2EE-based IT solutions across a range of industries. His current interests involve enterprise adoption of Web 2.0 principles and features. He can be reached at brijesh_deb at infosys.com.

Gero Decker

Gero Decker is Managing Director and cofounder of Signavio, a Berlin-based startup that focuses on enabling team collaboration for business process design. Before that, Mr. Decker worked in business process management as a researcher and consultant with Hasso Plattner Institute, Volkswagen, SAP, and McKinsey. He has published more than 40 scientific articles and is coauthor of "The Process," a narrative on business process modeling. Mr. Decker can be reached at gero.decker at signavio.com.

Eric J. Deitert

Eric J. Deitert is Director, BPO Industry Marketing, at Pegasystems Inc. For the greater part of Mr. Deitert's career, he has worked for prominent software development companies that provide technology for process improvement. He has held a variety of roles in which he has been responsible for technology product marketing, product management, and strategic market analysis within the BPM and business rules engine (BRE) sectors. Prior to joining Pegasystems, Mr. Deitert was a Research Director at Gartner, covering BPM and business rule technology. Mr. Deitert can be reached at eric.deitert at pega.com.

Nicole DeHoratius

Nicole DeHoratius is Assistant Professor of Operations Management at the University of Chicago. Dr. DeHoratius's research focuses on execution problems in retail supply chains. In her work, she has identified the magnitude and drivers of inventory record inaccuracy and has discussed its implications in the use of automated supply chain decision tools. In addition, Dr. DeHoratius has examined the role of incentives for the effective management of retail supply chains and is currently exploring manufacturer-retailer collaboration for improved execution and greater product availability. She has published her research in Harvard Business Review and other industry journals. Dr. DeHoratius can be reached at ndehorat at ChicagoGSB.edu.

Steven De Haes

Steven De Haes is a professor of information systems management at the University of Antwerp Management School and the Economics and Management Faculty of the University of Antwerp. Dr. De Haes teaches in many executive and master programs in the domains of IT governance, IT assurance, strategic alignment, value creation, and IT performance measurement. He is actively engaged in applied research within the IT Alignment and Governance Research Institute and acts as an advisor to firms in these domains. He has published frequently in leading academic and professional journals and has presented research results at many international conferences. In 2009, he coauthored Enterprise Governance of IT: Achieving Strategic Alignment and Value (Springer) with Wim van Grembergen. Dr. De Haes can be reached at steven.dehaes at ua.ac.be.

Nick de Voil

Nick de Voil is the founder and managing director of De Voil Consulting, an e-business consultancy based in the UK. The firm helps organizations automate their business processes using the Internet, with a particular focus on leveraging the possibilities offered by Web-based content management, workflow, and e-learning tools. Mr. de Voil has delivered projects for organizations including the British Library, BT, Cambridge University, Channel 4, Sky Television, and UBS. He has spoken on these and general management topics at conferences in the UK and Italy. He is a part-time member of the award-winning faculty at Richmond Business School and has acted as a technical reviewer for Wrox Press. Mr. de Voil holds a BA (First Class with Distinction) from the University of Birmingham and is a certified management consultant.

Annukka Dickens

Annukka Dickens is the Environmental Manager for HP South Pacific. Ms. Dickens is responsible for managing the environmental programs for HP South Pacific, developing HP's environmental product stewardship activities, shaping environmental policies, and ensuring that environmental requirements of HP customers and business units are fulfilled. She also handles regional environmental regulatory programs and communications for HP Asia-Pacific. Prior to her move to Australia, Ms. Dickens held similar positions for HP UK & Ireland and HP Europe for a period of six years. She holds an environmental engineering degree from Mikkeli Polytechnic in Finland and a master of science degree in environmental strategy from the University of Surrey in the UK. Ms. Dickens can be reached at Hewlett-Packard, 3 Richardson Place, North Ryde, 2113 NSW Australia; Tel. +61 (0) 2 9022 1819; Fax. +61 (0) 2 9022 1057; E-mail: annukka.dickens at hp.com.

Paola Di Maio

Paola Di Maio is a systems analyst and engineer who studied knowledge engineering and expert systems design before focusing professionally on content and knowledge management tools. Ms. Di Maio has a strong interest in online collaboration and knowledge networks. She speaks four languages and works internationally as an independent researcher and consultant. Ms. Di Maio holds an MSc in information systems and is currently involved in doctoral research and innovation programs in the UK. She can be reached at Paola [DOT] dimaio [AT] gmail [DOT] com.

Timothy J. Dion

Timothy J. Dion is CTO at Riverton LLC. He has spent the past 12 years helping Fortune 1000 companies in the financial services, retail, telecommunications, and biotech industries make distributed incompatible systems function as one. A veteran of startups, he provides vision for enterprise architecture integration and the use of advanced technology for solving business problems. He has written and spoken extensively about these subjects in EAI Journal, Java Developers Journal, and Journal for Object-Oriented Programming, and has delivered presentations at numerous conferences including The Enterprise Architectures Conference, Enterprise Architect Summit, Internet Commerce Expo, and OOPSLA. He is also a founder of InfoWorld's CTO Forum, in Boston, Massachusetts, USA, and hopes to publish his first book, The CxO's Guide to Technology, in summer 2004. He can be reached at tdion at riverton.com.

Peter Doherty

Peter Doherty is a Senior Consultant and ITIL Certified Manager. He has nearly 25 years of experience in the IT industry predominately working in the service delivery and support arena as well as enterprise network and systems management. During his early years, Mr. Doherty was involved with the implementation of some of the largest system and service management systems in Australia. For the past 15 years, he has worked for Computer Associates in pre-sales, consulting, and project management roles with a heavy emphasis on service management systems. One of Mr. Doherty's major successes has been the rollout of possibly Australia's largest service desk system across some 5,000 registered and 1,100 concurrent users, delivering high levels of availability to one of Australia's largest companies in an outsourced environment. Mr. Doherty is a regular presenter at international IT Service Management Forum (itSMF) and service management conferences. He holds the Managers Certificate in IT Service Management (with Distinction) and currently heads up CA Australia's IT Service Management Practice.

Jeff Dols

Jeff Dols has been in a leadership role in multiple business process improvement efforts over the past 20 years and currently serves as a VP of Business Architecture/BPM. Mr. Dols has established a business architecture program and BPM center of excellence and is responsible for leading a matrixed team of business architects. In addition to speaking at internal architect training program sessions, Mr. Dols has also been invited to present on this unique approach to business architecture at The Open Group Enterprise Architecture Practitioners conference and the BPM Institute's BrainStorm conference. He has a BA in economics and is completing a master's degree in servant leadership at Viterbo University in La Crosse, Wisconsin, USA. Mr. Dols can be reached at jdols at comcast.net.

Brian Donnellan

Brian Donnellan is Professor of IS Innovation at the National University of Ireland, Maynooth (NUIM), and Co-Director of the Innovation Value Institute (IVI). The IVI researches and develops unifying frameworks and roadmaps for IT and business executives to create more value from IT and better deliver IT-enabled innovation whilst validating that these frameworks/tools have a broad applicability across differing industries and contexts. To address the need for an overarching IT business value framework, IVI, under the core themes of IT value and IT innovation, advances methodologies, tools, and practices that will allow organizations to optimally manage their IT capability to answer the needs of improved IT value delivery and IT-driven innovation. Prior to joining NUIM, he was a faculty member in the Cairnes Postgraduate School of Business and Public Policy in the National University of Ireland, Galway (NUIG). Before joining NUIG faculty in 2004, he spent 17 years working in industry. While in industry, he was responsible for the provision of IS to support new product development and the implementation of knowledge management and innovation systems. He can be reached at Brian.Donnellan at nuim.ie.

Brian J. Dooley

Brian J. Dooley is an author, analyst, and journalist with more than 20 years' experience in analyzing and writing about IT trends. He has written six books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. Mr. Dooley is the founder and past President of the New Zealand chapter of the Society for Technical Communication. He initiated and is on the board of the Graduate Certificate in Technical Communication program at Christchurch Institute of Technology, and he is on the editorial advisory board for Faulkner Technical Reports. He can be reached at bjd at bjdooley.com.

Ken Doughty

Ken Doughty, CISA, CBCP, is a Senior Risk Manager at ING Australia. He has more than 25 years' information systems auditing experience with 20 years' business continuity planning experience in the public and private sectors. He has an accounting degree, a graduate diploma in internal auditing, and is a certified IS auditor and business continuity professional. Mr. Doughty lectures at Macquarie University (masters of accounting), Sydney, Australia, and has published a large number of papers in leading auditing and business continuity journals both in Australia and the US. In 2000, he edited/authored a book on business continuity in the US: Business Continuity Planning: Protecting Your Organization's Life. He is an internationally recognized speaker at seminars and conferences, and, in 2002, he received Information Systems Audit and Control Association's (ISACA) International Best Speaker/Conference Contributor Award.

Jenni Dow

Jenni Dow is an experienced executive coach specializing in communications. She works with leaders to help them overcome the internal and external barriers to accomplish business objectives and improve corporate tone. During the past 20 years, Ms. Dow has coached leaders to hone their communications skills, opening the way for both upward and outward collaboration and effectively leading their teams to success. She is a partner at Accelinnova and President of Dow Marketing Communications, Inc. She can be reached at jdow at accelinnova.com.

Ann Drinkwater

Ann Drinkwater is an accomplished professional and writer with an emphasis on information technology project and program management. Currently serving as the Online Services Program Manager for Parsons Brinckerhoff, she is responsible for the management and strategic direction for eLearning and software development efforts. In this role, she provides consultancy support to business users in designing business processes and researching and identifying enabling technologies.

Previously, Ms. Drinkwater worked as an IT project manager for a Microsoft Gold Partner, where she defined and developed technical solutions for numerous high-profile clients. Her background also includes work in sales and marketing, technical writing, human resource forecasting, knowledge management, and business analytics.

Ms. Drinkwater is a certified Project Manager (PMP); a member of the Washington, DC, Chapter of the Project Management Institute; a member of the Winchester, Virginia, area Toastmasters International; and a member of the eLearning Guild. She holds an MS in Technology Management, a BA in Organizational Leadership and Development, an AAS in Office Systems Technology, and an AAS in Information Systems Technology. She can be reached at ann.drinkwater at gmail.com.

Florin Dragu

Florin Dragu is a senior software developer/consultant from Melbourne, Australia, with 10 years' experience in the software industry. His special interests include business process management/integration, agile methodologies, and new leading-edge technologies, especially open source. He is currently working as the Open Source Technical Lead at Object Consulting. Mr. Dragu can be reached at florin.dragu at objectconsulting.com.au.

Antonio Drommi

Antonio Drommi is the Associate Director for the Centre for Assurance Studies at UDM, a National Center of Academic Excellence in Information Assurance. Mr. Drommi has been an Assistant Professor of Computer Information Systems at UDM since 2002. He lectures on various subjects in the software management and IT discipline. One of Mr. Drommi's research and lecture interests is human factors in IT and its relationship to information assurance and security. He has maintained several roles at UDM since 1996, including lecturer and coordinator for Instructional Technology and the Quality Systems Centre, which has been merged under the Centre for Assurance Studies. Mr. Drommi can be reached at drommia at udmercy.edu.

Lance Dublin

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Jutta Eckstein

Jutta Eckstein is an independent consultant and trainer from Braunschweig, Germany. Her know-how in agile processes is based on over 10 years' experience in developing object-oriented applications. She has particular experience in applying agile processes within medium-sized to large mission-critical projects. This is also the topic of her book Agile Software Development in the Large. Besides engineering software, Ms. Eckstein has been designing and teaching object technology (OT) courses in industry. Having completed a course of teacher training and led many "train the trainer" programs in industry, she focuses also on techniques that help teach OT, and she is a main lead in the pedagogical patterns project.

Ms. Eckstein has presented work in her primary areas of interest at the ACCU (UK), JAOO (Denmark), OOPSLA (US), XP (Europe), and Agile (US) conferences. She is a member of the board of the Agile Alliance and a member of the program committee of many different European and American conferences in the area of agile development, object orientation, and patterns.

With her partner Nicolai Josuttis, Ms. Eckstein has formed the consulting firm IT communication (www.it-communication.com). The two of them regularly contribute to the success of mission-critical IT projects through their ability to combine technical expertise with the required organizational actions and processes. Ms. Eckstein can be reached at Gaussstr. 29, 38106 Braunschweig, Germany. Tel: +49 531 129 8884; Fax: +49 531 129 8885; je at it-communication.com.

Marilyn Edelson

Marilyn Edelson is a Master Certified Coach, entrepreneur, and certified Best Year Yet program leader with more than 25 years experience in behavioral management. She has been coaching executives, managers, and corporate teams for the past 12 years and was voted "Top 10 Coach 2007" by Women's Business Boston. She teaches, mentors, and trains professional coaches and consults to organizations interested in integrating coaching into their businesses. She holds a master's of science degree from Boston University. She is cofounder and principal with Michael D. Harris of IT Decisions Coaching, LLC.

Carole Edrich

Carole Edrich has more than 17 years' consulting experience in the management of risk, change, and corporate governance. Ms. Edrich has worked in major national and international organizations in the private and public sector, was responsible for the UK Central Government's risk management syllabus and accreditation process, and is an internationally acknowledged thought-leader in big-picture risk management. Ms. Edrich developed the world's first Systemic Risk Management methodology more than a decade ago.

Ms. Edrich has authored three books on risk management, one on software development tools, and numerous papers. She has also appeared on television and radio, including CNN, ABC, and ITV. In addition to risk management, Ms. Edrich writes about global issues, dance, and action and extreme sports. She speaks Spanish and Dutch well and other languages to varying levels.

Amr Elssamadisy

Amr Elssamadisy is a software development practitioner who helps his clients build better software that is more valuable to their organizations. Mr. Elssamadisy and his colleagues at Gemba Systems help both small and large development teams learn new technologies, adopt and adapt appropriate agile development practices, and focus their efforts to maximize the value they bring to their organizations. His technical background and experience in C/C++, Java/J2EE, and .NET allows him to appreciate problems and support development teams in the trenches. At the same time, he realizes that most problems -- even in software -- are people problems and therefore are not solved by tools and technology. Therefore, he and his colleagues at Gemba Systems are focused on helping their clients build better software within their organizations. They focus on such issues as personal agility, team building, communication, feedback, and all of the other soft skills that distinguish excellent teams. Mr. Elssamadisy is the author of Patterns of Agile Practice Adoption: The Technical Cluster and Agile Adoption Patterns: A Roadmap to Organizational Success. He is also an editor for "AgileQ" at InfoQ, a contributor to Agile Journal, and a frequent presenter at software development conferences. He can be reached at amr at gembasystems.com.

Martyn Emery

Martyn Emery is director of Nordic Operations for Cresta Testing, Ltd., in Stockholm, Sweden. Mr. Emery specializes in information and risk management strategies. His pioneering work during the Y2K challenge was in developing a method of evaluating the readiness of city infrastructure. Mr. Emery also led a delegation into UK Prime Minister Tony Blair's office and was one of only a handful of nongovernmental consultants invited to speak at the UN Conference on Y2K attended by 170 countries in June 1999. He can be reached at martyn.emery at cresta.net.

Michael Enright
Sara Enlow

Sara Enlow is a Principal with Vantage Partners, LLC, where she is a member of the outsourcing practice. At Vantage, Ms. Enlow focuses on helping buyers and providers of ITO and BPO services better manage their relationships. Prior to joining Vantage, Ms. Enlow was a Consultant with Accenture. There, she helped her clients to prepare for major systems implementations by improving business processes, modifying organizational roles, and designing and delivering customized training programs. She received her BA in economics and BS in business administration summa cum laude from Bryant College. Ms. Enlow can be reached at senlow at vantagepartners.com.

Danny Ertel

Danny Ertel is a Founder and Director of Vantage Partners, LLC, and a leading authority on negotiation, relationship management, and conflict management. He leads the outsourcing practice area at Vantage and focuses on helping buyers and providers alike improve the way they negotiate and manage complex outsourcing arrangements. In addition, Mr. Ertel is the Chairman of Janeeva, Inc., the industry leader in outsourcing relationship management (ORM) software.

Prior to founding Vantage Partners, Mr. Ertel was a Senior Researcher at the Harvard Negotiation Project, taught negotiation at the University of Toronto Law Faculty, practiced law with Debevoise & Plimpton, and served as a law clerk to the Hon. Justice Harry A. Blackmun of the US Supreme Court. His first book, Beyond Arbitration (coauthored with Ralph Ferrara), was selected by the CPR Legal Program as the winner of its 1992 Book Award. He is also coauthor, with Roger Fisher, of Getting Ready to Negotiate; coauthor, with Mark Gordon, of The Point of the Deal; and editor of Negociación 2000. Mr. Ertel has written for and has been quoted in Harvard Business Review, Sloan Management Review, Economist, Purchasing Today, and Financial Executive, among others. He is a graduate of Harvard College and Harvard Law School, where he was Managing Editor of Harvard Law Review. Mr. Ertel can be reached at dertel at vantagepartners.com.

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Tameem Farooqui

Tameem Farooqui brings an engineering background and six years of technology project experience to his management consultancy assignments with various organizations in India. Presently, he is also pursuing a master's degree in business management from Osmania University, Hyderabad, India. Mr. Farooqui can be reached at tamz at aol.in.

Clare Farrukh

Clare Farrukh joined the University of Cambridge Centre for Technology Management in 1995. Her research interests are in the areas of business processes and strategic technology management. Her work has focused on the development of practical methods for assessing technology management processes in business, technology roadmapping, organization factors, and the valuation of technology. She has a background in chemical engineering, with industrial experience in process plant and composites manufacturing.

Christian Federspiel

Christian Federspiel worked for Siemens VAI in the field of industrial automation from 1990 to 2006. He did worked on R&D and commissioning of large software applications. He led an Agile software development team for five years. He is now with Cataylsts and does consulting and project work in various areas of software development (e.g., requirements engineering, use cases, Agile software development, test-driven development, Agile modeling/domain-driven design, and software architecture). He holds a master's degree in computer science and is a member of the Agile Alliance. He can be reached at federspiel at catalysts.cc.

David Feeny

David Feeny is a Fellow of Templeton College, University of Oxford; and Director of the Oxford Institute of Information Management. His teaching and research interests center on the connections between strategy, organization, and IT. Mr. Feeny has worked with large organizations in many different sectors around the world and is a regular contributor to Oxford's executive education programs. Research topics in recent years have included the role of the CIO, IT sourcing strategy, inhouse IS capabilities, the role of the CEO in the Information Age, e-business opportunity, and business process outsourcing. Mr. Feeny's work has won international recognition, and he has been published in leading academic and general management journals, such as Harvard Business Review, MIT Sloan Management Review, and McKinsey Quarterly. In the recent book What's the Big Idea, he is identified as one of today's 200 leading management thinkers.

Mr. Feeny is a Fellow of the Royal Society for Arts, Manufactures and Commerce. He holds an MA from Oxford University and an MBA from Harvard Business School. He was VP of Templeton College from 1995 to 1999 and is currently an Advisory Board Member of two new venture companies. Before returning to Oxford in 1984, he was for many years a senior marketing manager with IBM. He can be reached at David.Feeny at templeton.ox.ac.uk.

Joseph Feller

Dr. Joseph Feller is a Senior Lecturer in Business Information Systems at the University College Cork (UCC — Ireland), where he coordinates the PhD in Business Information Systems program and teaches courses on research methods, electronic business strategy, and software development. Prior to joining UCC, Dr. Feller taught at the Ringling College of Art and Design (USA). His research focuses on collaborative value creation strategies (e.g., open source software, open content, open innovation, and crowdsourcing), and he is Principal Investigator for Open Code, Content, and Commerce (O3C) Business Models, a three-year research project funded by the Irish Research Council for the Humanities and Social Sciences. Dr. Feller has published four books, including Open Source Development, Adoption and Innovation. His research has been published in several international journals and conference proceedings, and he has written many articles and reports for practitioner and management audiences. Dr. Feller was Program Co-Chair for the Third International Conference on Open Source Systems (2007) and the founder and Chair of the IEEE/ACM Workshop Series on Open Source Software Engineering (2001-2005). He has served as Guest Editor for open source–themed special issues of several international journals and is Associate Editor for International Journal of Open Source Software & Processes and International Journal of Social and Humanistic Computing. He can be reached at joe at josephfeller.com.

Paulo Fernandes

Paulo Fernandes is a student at Instituto Superior Técnico, Portugal's largest and most prestigious faculty of engineering. He is finishing the master's program in Communication Networks Engineering with a specialization in the area of information and communications technology. Mr. Fernandes is preparing his thesis in cooperation with the Department of Innovation and Research of Movensis, a well-known and international telecommunications company. He can be reached at paulo.a.fernandes at ist.utl.pt.

Mary Elizabeth Ferraro

Mary Elizabeth Ferraro is an IT professional specializing in business-aligned technology strategy and governance development. She brings 20 years of business-technology leadership, consulting, and execution experience to the table. A certified Six Sigma Green Belt, she has utilized quality-based principles, techniques, and processes integrated into an overall framework to achieve success in delivering many key business-aligned technology initiatives. Her career experiences include successful consulting engagements, ground-floor contributions to a business-technology startup, and extensive business unit and enterprise-wide strategic technical planning and architectural assignments at Fortune 50, 100, and Global corporations. Ms. Ferraro can be reached at BusinessTechAlliance at mindspring.com.

Andrew Filev

Since 2001, Andrew Filev has been managing software teams in a global environment. His technical expertise and management vision are reflected in online and offline articles that have had hundreds of thousands of readers. His ideas on new trends in project management are published in his blog: Project Management 2.0 (www.wrike.com/aboutprojectmanagement.htm). Mr. Filev has spoken on new trends in project management and the deployment of next-generation, Web-based applications at a number of events, including the PMI Silicon Valley Tools and Techniques Forum and the Office 2.0 Conference. His innovative ideas and passion for improving project management tools are applied in Wrike, a leading online project management solution. He now leads the company as a founder and CEO.Mr. Filev graduated from Saint-Petersburg State University and the Stockholm School of Economics. He also received the honored award of Microsoft Most Valuable Professional. Mr. Filev can be reached at andrew at team dot wrike dot com.

Jan-Paul Fillié

Jan-Paul Fillié is an experienced BI project manager, managing consultant, and data warehouse architect. His main focus is the improvement of BI delivery through agile and iterative processes. Mr. Fillié is also an expert in estimation and measurement of BI and DW projects. In recent years, he has tutored on BI-related subjects and worked for customers in several European countries. Mr. Fillié can be reached at Jan-Paul.Fillie at nl.ibm.com.

Joseph M. Firestone

Joseph M. Firestone, PhD is Managing Director, CEO, of The Center for The Open Enterprise, LLC, which includes the Adaptive Metrics Center (AMC) -- www.adaptivemetricscenter.com -- and the Knowledge Management Consortium International (KMCI) -- www.kmci.org. In addition to his current work on the Adaptive Scorecard, Dr. Firestone is also working in the area of risk intelligence metrics and is currently writing a new book entitled Riskonomics: Reducing Risk by Killing Your Worst Ideas. At KMCI, he is developing the KM prescriptive model of The Open Enterprise as well as K-STREAMTM, the first comprehensive project and program methodology for knowledge management. Dr. Firestone is also author of Risk Intelligence Metrics: An Adaptive Metrics Center Industry Report and the book Enterprise Information Portals and Knowledge Management. He is coauthor (with Mark W. McElroy) of Key Issues in the New Knowledge Management and the article "Doing Knowledge Management," selected as the outstanding paper appearing in The Learning Organization. In addition, Dr. Firestone co-edited a special issue of The Learning Organization, entitled "Has KM Been Done?" He has also written for Information Management Journal, KM World, Inside Knowledge, Philosophy of Science, and numerous other industry and academic journals. Dr. Firestone is a frequent speaker at national conferences and is developer of the Certificate Workshops in Adaptive Metrics and Risk Intelligence Metrics offered by AMC. He is also codeveloper and co-instructor of KMCI's Knowledge and Innovation Manager Certificate (CKIM) Program. His Web sites include www.dkms.com, one of the most widely visited Web sites in the portal and KM fields, and the blog "All Life is Problem Solving" (http://radio.weblogs.com/0135950).

Donna Fitzgerald

Donna Fitzgerald is the creator of the Nimble Approach to Project ManagementTM and a long-term practitioner of PPM. She is currently a partner with Knowth Consulting, where she does consulting and training. Prior to joining Knowth, she held a variety of jobs with such companies as Oracle, Sun Microsystems, Rolm, and Intel in finance and product management. She is cofounder of the NewGrange Center, a Web-based nonprofit project management society with worldwide membership, and author of frequent columns in which she explores the practical details of agile project management. She can be reached at dfitz at knowth-consulting.com.

Patricia A.K. Fletcher

Patricia A.K. Fletcher has held a variety of management, business development, and marketing strategy positions at SAP for the past 11 years. She received a BS in business administration from the University of Phoenix, an MBA from the Richmond London School of Business, and is currently pursuing her PhD in organization leadership at the University of Phoenix. She can be reached at pkfletcher at email.phoenix.edu.

Gordon Foster

Gordon Foster is fellow emeritus of Trinity College Dublin. He was professor of statistics at Trinity College Dublin and is a former dean of the Faculty of Engineering and Systems Sciences. Before joining Trinity, he held the chair of computational methods at the London School of Economics. He has headed a number of international projects and worked on evaluation studies of the socioeconomic impacts of informatics. He acted as consultant to UNIDO in assisting to develop its policy on the role of informatics in third-world development. He is the author of the coding system for books, International Standard Book Numbering (ISBN), now in worldwide use. He has published numerous reports and technical papers in probability theory, applied statistics, computer systems performance modelling, information systems design, information technology assessment, operations research, and management science.

Alfredo Funes Cervantes

Alfredo Funes Cervantes is the former CIO of Grupo Modelo, a worldwide Mexican company most known for making Corona beer, where he held the position for more than 15 years. As CIO, he was responsible for the construction of transactional and strategic applications for the whole company, the ITC infrastructure needed to operate the more than 150 companies of the holding group -- across different industries, including beer, malt, lean manufacturing, distribution centers, shared services centers, and convenience stores -- and the corporate infrastructure.

Mark Fung-A-Fat

Mark Fung-A-Fat has been working in the IT industry since 1991 and is currently the Director of Software Development for the Massachusetts Medical Society (MMS) and the New England Journal of Medicine. He holds a B.Sc. in computer science and mathematics and an M.Sc. in computer science. Mr. Fung-A-Fat can be reached at mfungafat at mms.org.

Matthew T. Furton

Matthew T. Furton is an attorney with Lord, Bissell & Brook LLP in Chicago, Illinois, USA. In the past several years, Mr. Furton has handled numerous cases involving computer technology, including cases arising from failed computer system implementations and failed software development projects. In addition to handling matters in trial and appellate courts, he has extensive experience with various forms of alternative dispute resolution. Mr. Furton has written numerous articles on the topics of alternative dispute resolution and technology litigation and has been quoted in several news articles regarding high-profile legal controversies in the computer industry. In addition, Mr. Furton has given presentations on litigation and litigation risk management for Law Seminars International, the Chicago Software Process Improvement Network, and the Chicago Software Association.

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Jeff Gainer

Jeff Gainer's management and technical articles have appeared in Cutter IT Journal , Enterprise Development, Contract Professional, Visual Basic Programmer's Journal, and .NET Magazine. He can be reached at gainerj at jeffgainer.com or on the Web at http://www.jeffgainer.com.

Narendra M. Gangavarapu

Narendra M. Gangavarapu has been working in the ICT division of RailCorp, Australia, since 2007. He holds a master's degree in computing, a postgraduate diploma in computer applications, and a double bachelor's degree in commerce and physiotherapy. Mr. Gangavarapu has worked in IT for over 11 years, on various continents, in such fields as banking, healthcare, telecommunications, education, and transportation. Apart from previous bouts of business architecture, his experience includes project management, solution architecture, business analysis, and programming. Mr. Gangavarapu holds an honorary Adjunct Fellow position in the School of Computing and Mathematics at the University of Western Sydney. He can be reached at narendramg@gmail.com

Matt Ganis

Matt Ganis is a Senior Technical Staff Member in the ibm.com Site Architecture group at IBM in Hawthorne, New York, USA. He has 20+ years of experience in various positions within the IT industry, ranging from development to management to software architecture. Mr. Ganis has a BS in computer science, an MBS in information systems, an MSc in astronomy, and is currently a doctoral candidate at Pace University in White Plains, New York, focusing on agile software development processes. Mr. Ganis can be reached at IBM, 17 Skyline Drive, Hawthorne NY, 10532 USA. Tel: +1 914 784 5759; E-mail: ganis at us.ibm.com.

Bob Gariano

Bob Gariano founded his executive firm, Robert Gariano Associates, in 2005. The firm serves global clients with recruiting services for senior functional executives, CEOs, and board members. For 10 years before founding his own firm, Mr. Gariano was the Global Sector Leader at Russell Reynolds Associates. Before becoming a recruiter, he was a Senior Operating Executive at GE and Grainger. He has served as an independent Director on the board of Plextronics Corporation.

Mr. Gariano holds an undergraduate degree from Carnegie Mellon University, an MBA from the University of Massachusetts, an MLA from the University of Chicago, and an MS in electrical engineering and IT from Northwestern University. He has completed postgraduate work in financial mathematics at the University of Chicago. Mr. Gariano recently coauthored and published Fundamental Talent, a book analyzing and describing the attributes of CEO candidates. He has also published more than 60 articles about business leadership and enterprise governance. Mr. Gariano can be reached at rgariano at robertgariano.com.

Brian J. Garner

Brian J. Garner was employed by industry for 12 years, latterly as Manager, Corporate Data Processing at the BHP Company. He has some 28 years of teaching experience, principally at Deakin University (Australia) in such fields as knowledge engineering, EDI, and computer audit. His distance learning experience extends from 1980 and covers both undergraduate and postgraduate teaching.

Dr. Garner's research background includes computer audit, artificial intelligence, and management information systems, including remote supervision of doctoral research students. Since 1997, his research has focused on distance learning evaluation problems, most recently the knowledge-mediation requirements of tutors and postgraduate students. Dr. Garner can be reached at Brian.Garner at deakin.edu.au.

John Gasink

John Gasink is a consultant at Vantage Partners LLC. Prior to joining Vantage, Mr. Gasink was the Director of Business Development at 1stUp.com, a technology solutions provider in San Francisco, where he negotiated distribution partnerships and strategic alliances in the financial services, media and retail industries. Mr. Gasink received his B.A. in English from Stanford University.

Matthew Gelbwaks

Matthew Gelbwaks serves as a Project Manager at ThoughtWorks, Inc., a transnational IT professional services firm focused on custom software development. He has more than twenty years of experience developing products, implementing systems, and crafting coherent, workable processes. His industry experience includes commercial products, specialized systems, government and defense systems in a number of verticals including transportation, financial services, retail, and aviation. You can contact Matt at mgelbwaks at thoughtworks.com.

Michael Gentle

Michael Gentle is a Senior Information Manager in a pharmaceutical company in Switzerland. He has lived through several M&As in Europe and North America, on both the acquirer and the target side, in the sectors of pharmaceuticals, telcos, consulting, and enterprise software. He is the author of IT Success! Towards a New Model for Information Technology and The CRM Project Management Handbook. Mr. Gentle can be reached at michael.gentle at gmail.com.

Samantha L. Gerlovin

Samantha L. Gerlovin is an associate in the Boston office of Brown Rudnick. She has a diverse litigation practice that places a particular emphasis on media issues, trademark litigation, torts, contract disputes, and complex commercial matters. Ms. Gerlovin's experience in the media field is broad and includes work on defamation issues, matters concerning the Reporter's Privilege, and media access and privacy issues.

Ms. Gerlovin have been involved in multiple Internet media cases and has written prior articles on the subject of podcasting publication and the law. She can be reached at sgerlovin at brownrudnick.com.

J. David Gibson

J. David Gibson brings more than 21 years of experience with EDS to his role as a Distinguished SE and Enterprise Architect. He has 18-plus years of client-facing experience providing technology strategy, technical merger and acquisition/assessment consulting, technical sales support, and architecting of technical solutions from inception to implementation. Mr. Gibson has been involved with corporate initiatives such as promoting the commercialization of EDS' technologies, supporting the EDS Fellows and Distinguished SE organizations, and providing patent engineering services to EDS Legal Affairs. Currently, he is an Enterprise Architect in the EDS Architect Office in support of the transportation and energy industries. Having a passion for technology commercialization, Mr. Gibson obtained a master's degree in science and technology commercialization in 2001 from the Innovation Creativity Capital (IC2) Institute at The University of Texas at Austin. He is licensed as a Professional Engineer in the discipline of software engineering by the Texas Board of Professional Engineers. He is a private pilot and enjoys spending time with his wife and two children. Mr. Gibson can be reached at jonathan.gibson at eds.com.

Tom Gilb

Tom Gilb is a consultant, author, and teacher. He has published nine books and numerous papers. His latest book, /Competitive Engineering/, was published in July 2005. Mr. Gilb primarily works at changing systems engineering cultures in large multinational corporations. His major technical interests are in the areas of requirements engineering, design and architecture, evolutionary project management, and specification quality control (inspection). His clients include Schlumberger, GE, Symbian, Boeing, HP, Nokia, Sony/Ericsson, Philips, CitiGroup, Intel, Microsoft. He does pro bono work for US DoD, UK MoD, various charitable organizations, and in developing countries, such as India, China, and Korea. Mr. Gilb started working for IBM in 1958. He stayed at IBM for five years and has been an independent consultant since then. He was born in California and lives in Norway. Mr. Gilb can be reached at Tom at Gilb.com; Web site: www.gilb.com.

Robert L. Glass

Robert L. Glass is President of Computing Trends, publishers of The Software Practitioner newsletter, and an Honorary Professor of Software Engineering at Griffith University, Brisbane, Australia. Dr. Glass has been active in the field of computing and software for over 50 years, largely in industry (1954-1982 and 1988-2005), but also as an academic (1982-1988 and 2005-present). He is the author of over 25 books and 90 papers on computing subjects, Editor of The Software Practitioner, Editor Emeritus of Elsevier's Journal of Systems and Software, and a columnist for several periodicals, including the two leading journals in his field, Communications of the ACM (the "Practical Programmer" column) and IEEE Software ("The Loyal Opposition"). Dr. Glass was for 15 years a Lecturer for the ACM and was named a Fellow of the ACM in 1998. He received an honorary PhD from Linkoping University in Sweden in 1995. He describes himself by saying, "My head is in the academic area of computing, but my heart is in its practice." Dr. Glass can be reached at R.Glass at griffith.edu.au.

Robert Goatham

Robert Goatham is the Principal of Calleam Consulting, a company he founded in response to the ongoing challenges organizations face in developing the leadership skills necessary to successfully deliver today's complex technology projects. Specializing in the study of failed projects, Mr. Goatham translates hindsight from yesterday's projects into the foresight needed to ensure tomorrow's success. He has more than 20 years' experience in the technology sector, which includes the roles of developer, technical lead, architect, quality manager, coach, and senior project manager. As a public speaker, writer, and trainer, Mr. Goatham provides audiences with insights that go beyond the theory of a textbook and speak directly to the challenges people face in today's workplace. He is passionate about helping organizations and individuals develop their skills. He can be reached at robert at calleam.com.

Michael A. Gold

Michael A. Gold is a senior partner in the litigation department of Jeffer, Mangels, Butler & Marmaro, LLP, in Los Angeles, California. He is cochair of the firm's Discovery Technology GroupTM. He is a frequent speaker and writer on subjects ranging from computer software failures to electronic information management. Mr. Gold serves on the Board of Editors of the Privacy & Data Security Law Journal and is a coauthor of the Bureau of National Affairs Corporate Practice Series Portfolio, Records Retention for Enterprise Knowledge Management, published in December 2006.

Jared Goralnick

Jared Goralnick is the founder of SET Consulting, a productivity training, development, and design firm that he continues to manage. His passion is to help businesses save time through more efficient usage of technology. Some of SET's clients include the FBI, NIST, CRS, NTT Communications, and HP. In 2008, Mr. Goralnick launched AwayFind, a Web service that addresses the problem of e-mail overload. AwayFind currently has thousands of users and continues to be covered in national and international publications such as NPR, Guardian, and American Public Media. In 2009, he started Bootstrap Maryland, a community organization focused on building lean technology businesses in the greater Washington, DC region. Mr. Goralnick sits on the Information Overload Research Group board and Network Solutions Social Media Advisory Board. He earned a software engineering degree at age 17 from Framingham State College (USA) and a bachelor of arts in philosophy with honors from the University of Maryland (USA). You can find him online at his blog Technotheory or speaking about workplace productivity and communication around the globe. He can also be reached at jared at setconsulting.com.

Mark Gordon

Mark Gordon is a founder and director of Vantage Partners and is a senior advisor to the Harvard Negotiation Project at Harvard Law School. As an expert in negotiation and relationship management, he has worked with leading companies across a range of industries, including financial services, entertainment, healthcare, IT, manufacturing, and telecommunications. He works with clients to help develop and implement strategies for maximizing the value from both intraorganizational collaboration and relationships with alliance partners, customers and suppliers. In addition to his work at Vantage Partners, he is a cofounder and chairman of Conflict Management Group, a nonprofit organization focused on disputes of international public concern. Prior to founding Vantage Partners, Mr. Gordon practiced law as a corporate attorney with the firm of Cravath, Swaine & Moore in New York; worked for the US State Department on US-Soviet strategic arms reduction negotiations, the Democratic National Committee, Senator Hubert Humphrey, and consumer advocate Ralph Nader; and taught at the University of Stockholm. Mr. Gordon holds a J.D. from Harvard Law School and an A.B. from the Woodrow Wilson School of Public and International Affairs at Princeton University. He can be reached at consulting at cutter.com.

Thomas Gordon

Mr. Gordon is a Solution Advisor with Borland's Consulting Services. He advises Borland's strategic clients in the application of industry best practices that create high performance Information Technology Solutions. Mr. Gordon has over 20 years of experience in IT solutions delivery and process improvement.

Ellen Gottesdiener

Ellen Gottesdiener, Principal Consultant of EBG Consulting, helps teams to collaboratively explore requirements, shape their development processes, and plan and review their work. Her book Requirements by Collaboration: Workshops for Defining Needs describes how to use multiple models to elicit requirements in collaborative workshops. Ms. Gottesdiener helps agile teams to define their product and release roadmaps and elicit just enough requirements to achieve iteration and product goals. Her most recent book, The Software Requirements Memory Jogger: A Pocket Guide to Help Software and Business Teams Develop and Manage Requirements, is becoming the go-to industry guide for requirements good practices for business owners and analysts. She is a Certified Professional Facilitator (CPF) and a member of IEEE, IIBA, IAF, ACM, and DAMA. Ms. Gottesdiener can be reached at EBG Consulting, Inc., 1424 Ironwood Drive West, Carmel, IN 46033-8722, USA; Tel: +1 317 844 3747; Fax: +1 317 844 7374; E-mail: ellen at ebgconsulting.com; Web site: www.ebgconsulting.com.

Paul Greenberg

Paul Greenberg is President of The 56 Group, LLC, an enterprise applications consulting services firm that focuses on strategic services for CRM. He is also the author of CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time, whose third edition will be published in May 2004. Mr. Greenberg writes regularly for CRM Magazine, CRMGuru.com, and SearchCRM.com. He has published work in multiple business and IT magazines throughout the world and is a frequent speaker at conferences and seminars across the globe. He is also a member of the Board of Advisors of Baylor University's MBA CRM major, and has been selected as a member of the Destination CRM Board of Experts, SearchCRM Expert Advisory Panel, and the CRMGuru Expert Guru Panel, among others. He can be reached at paul-greenberg3 at comcast.net.

Mike Griffiths

Mike Griffiths is a full-time project manager and trainer for Quadrus Development Inc., where he applies and helps introduce agile principles on everyday projects. Prior to joining Quadrus, Mr. Griffiths worked for IBM Global Services and, in 1994, was involved in the creation of DSDM. Since then, he has continued to be active in the agile community and has authored several white papers and taught at agile conferences. Mr. Griffiths is also a core member of the Agile Project Leadership Network (APLN) and frequent contributor to agile and project management forums. In addition to his agile experience, he holds PMP and PRINCE2 traditional project management certifications. He was a contributor to A Guide to the Project Management Body of Knowledge (PMBOK) -- Third Edition, speaker at the 2004 and 2005 PMI Global Congress conferences, and instructor for the PMI SeminarsWorld training program.

Deborah Grove

Deborah Grove is the founder of Grove Associates. Grove Associates works with executives on company strategies that endorse the principles of sustainability, the hallmarks of innovation, and the competitive edge of a nimble IT organization (read more, including a blog on green IT, at www.grove-associates.com). Ms. Grove also has received Global Business Network's training on scenario planning (www.gbn.com).

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Rita Hadden

Rita Hadden specializes in software best practices, process improvement, and corporate culture change. Her experience includes more than 30 years working with software practitioners, managers, and executives. Rita is the director of software development at Datatel, Inc. She has helped organizations worldwide meet their business objectives through improved process performance. She is authorized by the Software Engineering Institute as a Lead Assessor, and her book Leading Culture Change in Your Software Organization: Delivering Results Early was published in 2003. Rita Hadden can be reached by e-mail at rhadden at gmail.com.

Brian Hagen

Brian Hagen, Managing Principal of the Strategic Decisions Group's (SDG) value delivery practice, has extensive experience in strategy development, strategy implementation, program management, and business-process reengineering. Before joining SDG, Dr. Hagen directed strategic planning for Hughes Aircraft Company and established the Decision Focused Strategy Development Process -- the corporation's risk management and new business investment productivity assessment process. He was also a member of the program management team, directing a US $1-billion defense program deemed the most successful in US Air Force history. Dr. Hagen received a doctorate and master's in engineering-economic systems from Stanford University and a master's and bachelor's in mathematics from California State University at Fullerton.

Pamela Hager

Pamela Hager is president of Imaginative Concepts, a training and consulting firm. She has more than 20 years' experience in education and consulting. Ms. Hager was the product manager for training and education as well as an instructor/consultant for EDS. Her professional experience includes software development, statistical and cost analyses, group facilitation, and software testing including design, development, and training. Ms. Hager has both bachelor's and master's degrees in mathematics. To her credit are two college math books written from her experience as a math instructor. She is an adjunct faculty member of Maryville University in St. Louis, Missouri, USA, and is a regularly featured speaker for the Quality Assurance Institute. She can be reached at pahager at att.net.

Garrett Hall

Garrett Hall is the Program Manager for the ibm.com innovation program. He has a breadth of experience in the technology and consulting industries, including managing Web businesses and development, technology and strategic consulting, services sales, and marketing. He holds a BS in finance from Georgetown University. Mr. Hall can be reached at IBM, 11501 Burnet Rd., Austin, TX 78731, USA. Tel: +1 512 838 3643; E-mail: gwhall at us.ibm.com.

Stacey Hamaker

Stacey Hamaker is Managing Principal of Shamrock Technologies. She founded the company in 1990 to provide high-level analytical and technical assistance to organizations on a project basis. A thought leader and published author on governance topics, Ms. Hamaker has 25 years' experience with enterprise-wide technology initiatives at Fortune 500 companies and midsized firms as well as the public sector. Most recently, she has been heavily involved in Sarbanes-Oxley IT compliance initiatives. Ms. Hamaker has a background in the areas of information strategy, internal controls, systems analysis, accounting systems, requirements definition, project management, and database administration. She is active in the Information Systems Audit and Control Association (ISACA), Institute of Internal Auditors (IIA), and the Greater Dallas Chamber. Several of her articles have been published in the Information Systems Control Journal. Ms. Hamaker's speaking engagements span local IT organizations as well as national and international venues such as ISACA's International IT Governance Forum.

Michael Hass

Michael Hass is a PhD student of Management Science and Information Systems at Oklahoma State University. Major Hass served 12 years in the US Air Force and specialized in information assurance and IT policy. His current research interests include information security, distance learning applications, and deception detection. Major Hass can be reached at Michael.Hass at okstate.edu.

Michael Hartges

Michael Hartges started at T-Mobile in 1999 as team leader, Billing and Accounting Mobile Satellite Communication. In 2001, Mr. Hartges moved to T-Mobile's International Strategy unit, where he was responsible for the synergy and integration programs the IT group conducted across Europe. Besides contributing to the definition of a new international architecture reference model for T-Mobile, he conducted a global evaluation program to select a strategic partner for EAI. As T-Mobile started to implement a new IT organization across Europe, he moved to the newly set-up department of IT Enterprise Integration. Currently, Mr. Hartges leads the Centre of Excellence Enterprise Integration Services and is responsible for topics such as BPM, BAM, and B2B infrastructure. He leads the IT-wide Business Process Enablement initiative, which intends to make T-Mobile's IT organization ready for the "BPM world." Mr. Hartges lives in Cologne, Germany, and can be reached at Michael.Hartges at T-Mobile.net.

John Harney

John Harney is President of ASPWatch, a consultancy that delivers vertical market, business partnering, and technology strategy for ASPs and companies launching ASP services. In January 2002, Addison-Wesley published Mr. Harney's definitive book on the ASP industry, Application Service Providers: A Manager's Guide. Mr. Harney speaks frequently at ASP trade shows and conferences, and he is widely published in major IT publications such as Intelligent Enterprise, Washington Technology, Platform Decisions, TeleProfessional, HP Professional, Web Services Report, Telephony, Year in Computing, The Executive, CableWorld, ATM Report, and ATM World. He lives in Washington, DC, and can be reached at johnharney2 at netzero.com.

Michael E. Harris

Dr. Michael E. Harris, CPL, CCM, CICM, is the Lockheed Martin Mission Systems deputy program manager -- Operations on the Maneuver Control System (MCS) Block IV Program -- the heart of the Army's Battle Command System, the "system of systems" for command and control of the battlefield. Dr. Harris serves as the risk manager for the MCS Block IV Program; he has modified and enhanced a risk management plan that is based on a corporate template. He has applied the stratification process to the program with reasonable success -- especially in customer satisfaction and resources needed to manage risks. In addition, he has performed process reengineering/process improvement for the last decade and has been through multiple forms of process reengineering, process proofing, kaizen process, lean production, and six sigma. These efforts have led to ISO 9001 registration and achievement of software Capability Maturity Model Level 3.

Rick Harris

Rick Harris is the CTO at DTE Energy. He leads a progressive IT organization involved with software engineering, enterprise architecture, advanced technology, and IT governance. Prior to joining DTE Energy, Mr. Harris worked for GE, ABB, Xerox, and GM in factory automation, product development, and IT roles. He has a BS in computer-aided engineering and mechanical engineering from Michigan State University and an MS in computer science from Rochester Institute of Technology (RIT). He has guest lectured at RIT, the University of Rochester, Eastern Michigan University, and the University of Michigan. Mr. Harris can be reached at harrisr at dteenergy.com.

Mark Havener

Mark Havener is an independent software developer and business and management consultant from Auburn, California. Formally trained in engineering management, Mark has designed and programmed a variety of software applications and led multiple software development projects during his 25-year professional career. He can be reached at mark.havener at sbcglobal.net.

Stephen Hawk

Stephen Hawk is Professor of MIS in the School of Business and Technology at the University of Wisconsin-Parkside. His recent publications include articles on IT workforce trends, offshore software development, the software industry in Russia,e-commerce in developing countries, and MIS curriculum issues. His current research includes a project funded by the Sloan Foundation on Business Models of IT Offshoring that involved numerous visits and interviews in IT firms in India and Russia, and a recently completed international study on workforce trends from the perspective of IT service provider firms. He has published in MIS Quarterly Executive, Decision Sciences, Electronic Commerce Research, Information Technology for Development, Journal of Information Technology Education, IEEE Transactions on Engineering Management, Information & Management, and Management Decision. His PhD is from the University of Wisconsin-Madison. He can be reached at hawks at uwp.edu.

Tom Hawkins

Tom Hawkins is a member of the ibm.com Site Architecture team as well as the "agile customer" for the ibm.com Corporate Webmaster team. He has more than 12 years' experience in designing and developing enterprise-wide Internet applications. Prior to joining the Site Architecture team, he was team lead for the Applications Development group within the Production Services arm of ibm.com. Mr. Hawkins has a BA in political science from Rutgers University and is a Certified ScrumMaster. He can be reached at tomh at us.ibm.com.

Manfred Hein

Manfred Hein is an organizational change agent. Mr. Hein helps organizations to innovate, develop, and implement technology, process, education, and cultural changes at project and corporate levels. He encourages the establishment and use of reusable technology, process, and education components. Mr. Hein also promotes a quality orientation, strongly emphasizing the need for continuous innovation and improvement.

Hao He

Hao He is a Senior Architect and an expert in SOA and Web architecture with Object Consulting, Australia's leader in delivering enterprise business solutions using component-based technologies such as Enterprise Java, .NET, and open source. Dr. He is also experienced in Java/J2EE, XML, and all major XML-related technologies. He has a solid application modeling background using UML and has extensive knowledge of access control, cryptography, and system security. Dr. He is experienced in software design and verification and development process optimization. He is currently a member of JSR 311, which produces a new API for creating RESTful Web services; he was also a contributing member and editor of W3C's Web Service Architecture Group during its existence. Dr. He can be reached at Hao.He at objectconsulting.com.au.

Kari Heistad

Kari Heistad is the founder and CEO of Culture Coach International in Newton, Massachusetts, USA. Diversity has been the hallmark of her work, and her experiences have brought her into contact with world leaders, inner-city youth, nonprofit organizations, and businesspeople. Ms. Heistad specializes in making the issues of cross-cultural awareness and organizational development engaging and insightful to her clients. Her approach makes these issues accessible, and the skills gained become powerful tools in the workplace. She has lived and worked in Norway, Scotland, and Greece, and she travels regularly overseas. She is a frequent author and public speaker at regional and international conferences. Ms. Heistad was a Fulbright Scholar to New Zealand and holds a master's degree in international administration from the School for International Training. She can be reached at kari at culturecoach.biz.

Brian Henderson-Sellers

Brian Henderson-Sellers is director of the Centre for Object Technology Applications and Research and Professor of Information Systems at University of Technology, Sydney (UTS). He is author of 11 books on object technology and is well known for his work in OO methodologies (MOSES, COMMA, OPEN, OOSPICE) and in OO metrics. He has been a member of the official OMG review team for both UML and SPEM. In July 2001, Professor Henderson-Sellers was awarded a Doctor of Science (DSc) from the University of London for his research contributions in object-oriented methodologies.

Gregg Henzel

Gregg Henzel is a recognized authority on improving internal controls as part of SOX and related regulatory requirements. He has more than 10 years of business experience, primarily with financial services, investment banking consumer products, and telecommunications. His experience focuses on information systems audit, project management, and financial analysis. Mr. Henzel earned a bachelor's degree in finance and an MBA in operations, both from the University of Colorado at Boulder. He has supplemented formal education with extensive training in project management and software development topics, including Internet technologies. Mr. Henzel has provided professional services in the following areas: business continuity planning and disaster recovery; security systems integration services; enterprise risk and global compliance services (SOX, HIPAA, GLBA); infrastructure strategy and architecture; IT services management (ITIL and CobiT framework); training and course development.

Diarmuid Herlihy

Diarmuid Herlihy is a project manager and consultant. A graduate in English and psychology from University College, Dublin, Diarmuid has more than 25 years' experience in the computer and telecommunications industries, including project management, consultancy, marketing, and training, and has for the last 10 years been operating as an independent consultant -- active in areas such as project management, marketing/business development, and training.

Jeffrey P. Hermes

Jeffrey P. Hermes is a partner in the Boston, Massachusetts, USA, office of Brown Rudnick Berlack Israels LLP. Mr. Hermes' practice at Brown Rudnick ranges from rapid-response intervention in high-profile litigation on behalf of various publishing and media clients to complex corporate and intellectual property litigation. He has extensive experience in representing media clients in First Amendment and access-related matters in state and federal court, including successfully unsealing impounded government records, representing reporters being pressured to disclose their confidential sources and defending against defamation suits. He has been involved in multiple Internet media cases and has written prior articles on the subject of podcasting publication and the law. He can be reached at jhermes at brownrudnick.com.

David Higgins

David Higgins is a consultant and an author of five books on various aspects of software engineering. His first book, Program Design and Construction , was published in 1979 and was perhaps the first on developing quality software for personal computers. As a consultant, he has advised many top organizations in both the public and private sector on technology planning and implementation. In the last few years, he has been specializing in knowledge management issues and strategic technology planning. He can be reached at dave at davehigginsconsulting.com.

Phil Hill

Phil Hill is the founder and President of HBO Systems, Inc., an independent consulting company. In this role, he assists organizations that are struggling to get institution-wide support for implementing enterprise software projects. He has helped a broad range of clients strategically assess their IT capabilities and establish successful, effective IT visions and management processes. His customers have ranged from the US State of Maine to several enterprise software development companies and institutions of higher education, including the University of Iowa, DeVry University, UCLA, and the California State University system.

Prior to founding HBO Systems, Mr. Hill led several breakthrough technology development programs. These included development work in the US Air Force's Airborne Laser program, product development and strategy at an embedded systems company, and helping PerotSystems build a digital marketplace for a division of Grainger. His services include strategic planning, vendor selection, organizational assessments, and executive coaching. In addition to direct consulting, Mr. Hill has led several industry-specific workshops on enterprise software planning and has spoken at several conferences. He can be reached at phil.hill at hbosystems.com.

Rudy Hirschheim

Rudy Hirschheim is the Ourso Family Distinguished Professor of Information Systems in the EJ Ourso College of Business at Louisiana State University (USA). He previously was the Tenneco/Chase International Professor of Information Systems in the Bauer College of Business, University of Houston, and past Director of the Information Systems Research Center. Dr. Hirschheim has held visiting appointments as Adjunct Professor, Monash University (Melbourne, Australia); the Sir Walter Scott Distinguishing Visiting Professor, University of New South Wales (Sydney, Australia); the Ludwig Erhard Professor at the University of Bayreuth (Bayreuth, Germany); and Visiting Professor at the University of Paris-Dauphine (Paris, France). He has previously been on the faculties of McMaster University (Hamilton, Ontario, Canada); the London School of Economics (University of London); and Templeton College (University of Oxford). He has also worked as a Senior Consultant with the National Computing Centre in Manchester, England.

Since graduating with a PhD in IS from the University of London, he has authored many academic articles in leading academic and practitioner journals in the US and Europe, including MIS Quarterly, Information Systems Research (ISR), Journal of the Association of Information Systems (JAIS), Journal of Management Information Systems (JMIS), Journal of Marketing, European Journal of Information Systems (EJIS), Information Systems Journal (ISJ), Communications of the ACM, Omega, and Sloan Management Review.

Dr. Hirschheim is Co-Consulting Editor of the John Wiley Series in Information Systems. He is on the editorial boards of JAIS, Information and Organization, ISJ, Journal of Strategic Information Systems, JMIS, and Journal of Information Technology and has previously been on the boards of EJIS and MIS Quarterly. He was VP for Publications for the Association for Information Systems. Dr. Hirschheim has a PhD in Information Systems and an honorary PhD from the Faculty of Science. He can be reached at rudy at lsu.edu.

Arthur H.M. ter Hofstede

Arthur H.M. ter Hofstede is an associate professor in the Faculty of Information Technology of Queensland University of Technology in Brisbane, Australia. He is a founder of both the Workflow Patterns Initiative and the YAWL Initiative and remains committed to both of these research efforts. He is a steering committee member of the BPM Conference Series. A/Prof. ter Hofstede can be reached at arthur at yawlfoundation.org.

Alex Hogan

Alex Hogan has been at the forefront of the design and development of technical solutions for the instructional and training industry for almost 20 years. He has designed and implemented integrated interactive multimedia instructional systems and LMSs for the US Department of Defense and major corporations that are still in use years after their initial launch. Mr. Hogan has served as the Manager of Global Training in multiple companies with worldwide scope and Senior Design Engineer of Instructional Multimedia at one of the major aviation manufacturers. Mr. Hogan founded Hogana Consulting, a Dallas-based consulting group that specializes in helping companies analyze and determine the best LMS and/or LCMS for their business goals. Mr. Hogan can be reached at Tel: +1 972 977 6821; E-mail: Alex.hogan at lmsarchitect.com; Web site: http://lmsarchitect.com.

Luke Hohmann

Luke Hohmann is a management consultant committed to coaching his clients to greater levels of performance in the areas of product development, project management, system architecture, and organizational engineering. Mr. Hohmann is the author of Journey of the Software Professional: The Sociology of Computer Programming and Beyond Software Architecture: Creating and Sustaining Winning Solutions , of which Cutter Consortium Senior Consultant Johanna Rothman writes: "Product development managers, marketing managers, architects, and technical leads from all functions should read this book. You'll see a pragmatic view of how to define and use a product architecture throughout a project's lifecycle and a product's lifetime." Mr. Hohmann can be reached at luke at LukeHohmann.com or http://www.LukeHohmann.com.

Pamela Hollington

Pamela Hollington is a director for Rebound Consulting Ltd. in North Vancouver, British Columbia, Canada. She has almost 20 years of industry experience, including work in the financial, manufacturing, distribution, and retail industries and successful consulting assignments in the public and private sectors. She can be reached at pamela at reboundltd.com.

Thomas A. Horan

Thomas A. Horan is Associate Professor at the School of Information Systems and Technology, Claremont Graduate University. Dr. Horan has over 20 years' experience in studying organizational and community impacts of information technology, including leading several research studies on emergency response. He currently directs two interdisciplinary technology institutes: Claremont Information and Technology Institute (CITI) and Kay Center for E-Health Research. In this capacity, Dr. Horan leads a portfolio of research studies funded by agencies such as the National Science Foundation (NSF), the Blue Shield Foundation, and the US Department of Transportation. He is a member of the American Medical Informatics Association (AMIA), the Association of Computer Machinery (ACM), and the Association of Information Systems (AIS). He has published numerous technical articles in journals such as Communications of the ACM, Communications of the AIS, and Information Systems Frontiers, as well as authored two books on technology applications (Digital Places, 2000; Digital Infrastructures, 2004). Prior to joining the faculty at Claremont Graduate University, Dr. Horan worked as a Senior Analyst for the US General Accounting Office and as a Senior Fellow at George Mason University. He has his master's and PhD degrees from Claremont Graduate University. He can be reached at Tom.Horan at cgu.edu.

Jonathan Hughes
Michael Hughes

Michael Hughes works for IBM Internet Security Systems as a User Assistance Architect. Before joining IBM, Dr. Hughes was the User Experience Design Lead at CheckFree Corporation, where he established its User Experience Research and Design Center. He has a PhD in instructional technology from the University of Georgia and a master's degree in technical and professional communication from Southern Polytechnic State University. His professional focus is designing user interfaces that accommodate the user as learner. Dr. Hughes can be reached at IBM Internet Security Systems, 6303 Barfield Road, Atlanta, GA 30328, USA. Tel: +1 404 236 3022; Fax: +1 404 236 2632; E-mail: mhughes2 at us.ibm.com.

Lise B. Hvatum

Lise B. Hvatum is Software Métier Manager for Schlumberger Oilfield Services. Her work with Schlumberger spans almost two decades of experience as a software developer, project manager, and department manager related to seismic acquisition and drilling applications. Her expertise is in real-time and control systems and software project management/development methodologies.

Ms. Hvatum is an active member of the software patterns community, where her interest and writing focuses on practices for distributed software development. She is currently serving as Secretary on the Hillside Board and as Program Chair for EuroPLoP 2007. Ms. Hvatum has a master's degree in computer science from the University of Oslo. She can be reached at hvatum1 at sugar-land.oilfield.slb.com.

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Lee Imrey

Lee Imrey is an IT Security Architect with the U.S. Department of Justice, where he applies strategy, policy and technology to secure critical and classified Federal systems. He serves as a subject-matter expert in privacy and information security law, information security technologies, and security management and compliance, both for the Department and other government organizations.

He previously taught information security management classes for (ISC)2, the International Information Systems Security Certification Consortium. His classes included international representatives from the public and private sectors, military and intelligence communities. He concurrently served as subject-matter expert for information security technology for the organization, and as Senior Communications Manager. He was contributor and subsequently Lead Editor for the (ISC)2 Newsletter, published worldwide. Prior to (ISC)2, he worked for telco, retail, and consulting organizations, and as an author and technical editor.

He continues to contribute to the profession in volunteer capacities, writing for business and technology publications, and speaking at government and industry events. He is the designated representative of the U.S. Department of Justice to the International Information Integrity Institute (I-4), as well as the (ISC)2 Government Advisory Board. He is a former member of the ASIS International IT Security Council, and former Chair of the ISSA International Committee on Professional Ethics. He has been recognized for several industry certifications, including Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), GIAC Certified Firewall Analyst (GCFW) and a certification in computer forensics through Oregon State University. He is also a Certified Protection Professional (CPP), Board Certified in Security Management through ASIS International. He attended the University of Chicago Graduate School of Business, where he earned a Masters in Business Administration.

Blake Ives

Blake Ives holds the C.T. Bauer Chair in Business Leadership at the Bauer College of Business at the University of Houston. He is also Director of the Information Systems Research Center (ISRC) and Director of Research for the Society for Information Management's Advanced Practice Council.

Mr. Ives is a past President of the Association for Information Systems, a Fellow of the Association for Information Systems, and a past Editor-in-Chief of the MIS Quarterly. His research has been published in Sloan Management Review, IBM Systems Journal, Management Information Systems Quarterly, MISQ Executive, Management Science, Information Systems Research, Communications of the ACM, Decision Sciences, Academy of Management Executive, IEEE Computer, and the Journal of MIS.

His avatar, Blake Stringfellow, resides in Second Life on ITWorld. He can be reached at blake.ives at uh.edu.

Stasia Iwanicki

Stasia Iwanicki is an experienced process improvement leader, successfully leading large-scale improvement programs in many Fortune 500 companies. She is a certified Project Management Professional and Six Sigma Black Belt. She has more than 18 years' experience specializing in the IT process improvement programs, including IT infrastructure redesign, development of software development lifecycles, Six Sigma, business process management, and building project management organizations.

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Catherine Jaggard

Catherine Jaggard is a program manager for Hi-Tec Systems and has over 12 years working with FAA Air Traffic Control Systems at the FAA's William J. Hughes Technical Center. She has served in numerous capacities at the center, performing multiple tasks such as test director, senior engineering functions, system security, and research and development.

Laurent Janssens

Laurent Janssens, CISA, is a Senior Consultant at Altran CIS (Consulting and Information Service) in Belgium, where he is the leader of the IT Governance practice. Mr. Janssens has 12 years' experience in the IT management and IT audit world. He coordinated all SOX testing-related matters at the IT department of a leading financial organization. Mr. Janssens can be reached at ljanssens at altran-cis.be.

Ole Jepsen

Ole Jepsen is a Managing Consultant with Capgemini Denmark and works as a project manager on iterative andagile projects. Mr. Jepsen has 20 years of project experience from various companies in Denmark, mainly banks and insurance companies, as well as substantial training experience from running his own training company for some years. Mr. Jepsen is a firm believer in lightweight and iterative processes. He is a member of the AgileAlliance and is committed to spreading the use of agile values through his work. Mr. Jepsen runs the Danish Agile User Group and is active in the international Agile movement as a frequent speaker and workshop facilitator. In addition, he is a member of the Agile Project Management group, which developed the Declaration of Interdependence and gives dynamic project managers an alternative to established project management organizations and certifications. He can be reached at ole.jepsen at capgemini.com.

Bin Jiang

Bin Jiang is an Assistant Professor of Management at DePaul University. His doctorial dissertation "Empirical Evidence of Outsourcing Effects on Firms' Performance and Value in the Short-term" was awarded the Winner of 2005 Emerald/EFMD Outstanding Doctorial Research Awards in Operations and Supply Chain Management Category. Dr. Jiang is one of the first researchers who study the round-way outsourcing strategy. His research paper "The Determinants of Round-way Outsourcing Strategy" was the Runner-up of 2005 Best Research Paper Competition at the 16th Production and Operations Management Society Conference. Currently, Dr. Jiang is studying outsourcing contracts from the vendor's perspective, such as how to decide the pricing and contract duration in an outsourcing contract auction, how to cut the cake fairly in a benefit-sharing outsourcing contract. Dr. Jiang can be reached at bjiang at depaul.edu.

Leon Jololian

Leon Jololian is an Associate Professor in the College of Information Technology at Zayed University in Dubai, UAE. His research interests include software architecture, component integration, and Web services. He can be reached at Leon.Jololian at zu.ac.ae.

David G. Jones

David G. Jones is a Canadian government executive whose interest is information and knowledge management (KM). He is also an academic advisor to the Master's KM program at Royal Roads University.

Aparna Joshi

Aparna Joshi is a Senior Technical Architect in the BI Center of Excellence at the SETLabs of Infosys Technologies Ltd. She has approximately 12 years of experience in such domains as energy and utilities, banking and retail in BI/DW, and project management. Her current areas of interest are BI competency centers, governance, and open source BI tools. Ms. Joshi can be reached at Aparna_joshi01 at infosys.com.

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Kate M. Kaiser

Kate M. Kaiser has been involved in information technology as a practitioner, researcher, faculty member, and consultant for 35 years. She is researching the future IT skill needs and the impact of offshore outsourcing from Ireland, Russia, and India through research grants from the Sloan and 3M Foundations. Dr. Kaiser has served on the faculty of McGill University, University of Wisconsin-Milwaukee, University College Dublin, and Marquette University and has worked for Giga Information Group on its Y2K team.

She has been published in MIS Quarterly Executive, MIS Quarterly, Communications of the ACM, Academy of Management Journal, Journal of Electronic Commerce in Organizations, Journal of High Technology Management Research, Information & Management, and Datamation, among others. Dr. Kaiser is active in the Society for Information Management (SIM). She has a bachelor’s degree and MBA from Kent State and a PhD from the University of Pittsburgh. She can be reached at kate.kaiser at mu.edu.

Eugene Kaluzniacky

Eugene Kaluzniacky is an Instructor in the Department of Applied Computer Science and Administrative Studies at the University of Winnipeg in Canada. He is also a member of the Association for Psychological Type. Mr. Kaluzniacky has carried out research and consulting on applying MBTI in IT organizations, and has developed a workshop on "Personal Wellness for the IS Professional." He is interested in stress management and personal growth in the IT field and has lectured internationally on this topic. Currently, Mr. Kaluzniacky is writing a book on Managing Psychological Factors in IT: An Orientation to Emotional Intelligence, and he would welcome comments and suggestions at >e.kaluzniacky at uwinnipeg.ca.

Sherif Kamel

Sherif Kamel is founding Dean of the School of Business at the American University in Cairo (AUC) and Professor of Management Information Systems. Prior to joining AUC, he was Director of the Regional IT Institute and managed the training department of the Cabinet of Egypt Information and Decision Support Centre. He has extensive experience in establishing and managing professional development institutions that address management development, entrepreneurial, and leadership issues. Dr. Kamel is a cofounding member of the Internet Society of Egypt. His research and teaching interests include management of IT, IT transfer to developing nations, electronic business, human resources development, and decision support systems; he has published widely in the areas of IS and management. Dr. Kamel serves on the editorial and advisory boards of a number of IS journals and is the Associate Editor of the Journal of Cases on Information Technology and Journal of IT for Development. He is an Eisenhower Fellow and serves as member of the Eisenhower Fellowships Alumni Advisory Council. Dr. Kamel is a member of the board of trustees of the Information Technology Institute and the Sadat Academy for Management Sciences. He holds a PhD from London School of Economics and Political Science, and an MBA and a BA in business administration from the American University in Cairo.

Bogumil Kaminski

Bogumil Kaminski is a Director of the Enterprise Performance Solutions Division at Infovide-Matrix, the exclusive representative of Cutter Consortium in Poland, and Assistant Professor at Warsaw School of Economics. He holds a PhD in economics with a specialization in management science. Dr. Kaminski's professional experience is linked with implementation of BI solutions for enterprise customers. He specializes in advising clients how to employ advanced analytics to optimize decision-making processes on all levels of the organization. Dr. Kaminski frequently publishes business and scientific articles on BI and decision support methods and applications. He can be reached at bkaminski at ivmx.pl.

Jeff Kaplan
Pinaki Kar

Pinaki Kar is currently an independent consultant working in the pharmaceutical industry on analysis and modeling to support strategic planning, business development, and marketing. He is interested in the application of operations research and statistical techniques for planning and decision support across a wide range of business issues. His experience spans multiple industries that include pharmaceutical, chemical, high tech, and insurance. Pinaki's educational background includes a bachelor's degree in mechanical engineering from the Indian Institute of Technology, Kanpur, and a master's degree in logistics from MIT.

Elena Karahanna
Tony Karrer

Tony Karrer is CEO/CTO of TechEmpower, a software, Web, and e-learning development firm based in Los Angeles. Dr. Karrer has 20 years' experience as a CTO and leader of software development. He also has 11 years' experience as an associate professor of computer science. Dr. Karrer has been the CTO for several startups, most notably eHarmony. His work in e-learning and performance support has won awards and has led him to engagements at many Fortune 500 companies, including Credit Suisse, Royal Bank of Canada, Citibank, Lexus, Microsoft, Nissan, Universal, IBM, Hewlett-Packard, Sun Microsystems, Fidelity Investments, Symbol Technologies, and SHL Systemhouse. Dr. Karrer was valedictorian at Loyola Marymount University and attended the University of Southern California (USC) as a Tau Beta Pi fellow, an honor bestowed annually on the top 30 graduating engineers across the US. He holds an MS and PhD in computer science from USC and is a frequent speaker at industry and academic events. Dr. Karrer is the author of eLearning Technology (http://elearningtech.blogspot.com), which received the Edublog award for best e-learning/corporate education blog in 2007. Dr. Karrer can be reached at akarrer at techempower.com.

Kas Kasravi

Kas Kasravi is an EDS Fellow. He has been with EDS since 1985, where his efforts have been focused on developing and leveraging advanced technologies. His areas of interest include artificial intelligence, data mining, computational linguistics, predictive analysis, and simulation. He has developed innovative solutions for clients in diverse industries, including engineering, manufacturing, pharmaceutical, financial services, securities, supply chain, insurance, defense, and government.

Mr. Kasravi has received a Smithsonian Institute Award, developed two GM trade secrets, and been awarded three patents, with an additional 20 patents pending. He has BS and MS degrees in engineering and recently completed a law degree with an emphasis on intellectual property and patents. Mr. Kasravi is a Certified Manufacturing Engineer and a member of the Tau Beta Pi, Pi Tau Sigma, and Alpha Sigma Nu honor societies. In addition to his work at EDS, he has taught engineering at the University of Detroit, Highland Park Community College, and Central Michigan University. Mr. Kasravi can be reached at kas.kasravi at eds.com.

Vasilios Katos

Vasilios Katos is a Senior Lecturer at the University of Portsmouth, UK. He received a Ph.D. in computer security from Aston University, UK, in 2000; an M.B.A. from Keele University, UK, in 1995; and an M.Eng. in electrical and electronic engineering from Democritus University of Thrace, Greece, in 1994. Dr. Katos also worked for Cambridge Technology Partners (Novell, Inc.) in the Netherlands as a security architect. His research interests are in information security and cryptography. Dr. Katos can be reached at vasilios.katos at port.ac.uk.

Vince Kellen
Anjali Kaushik

Anjali Kaushik is an engineer with an MBA and a PhD in information systems from Delhi University. Presently, Dr. Kaushik is an Associate Professor at the Management Development Institute (MDI), Gurgaon, India, in the area of information systems. She has almost 14 years' consolidated experience in the area of IT business consulting and research in both the corporate world and academia. Prior to joining academia, Dr. Kaushik headed the vertical research group in IDC (India) Limited. Her areas of research and training are virtual worlds, supply chain networks, ERP, software as a service, and e-business. She has authored books and published in various national and international journals. Dr. Kaushik can be reached at avkaushik at yahoo.com.

Jann Kelliher

Jann Kelliher is a compliance program manager. Ms. Kelliher brings to this challenging position more than 15 years of experience in project/program management, product management, and training for IT and engineering departments. Her industry experience includes telecommunications, banking, utility management software, e-learning, e-commerce, and business intelligence solutions. She can be reached at jannke at comcast.net.

Bert Kersten

Bert Kersten is Consulting Director at LogicaCMG Financial Services and Professor at the Faculty of Exact Sciences at the Free University Amsterdam, the Netherlands. He can be reached at bert.kersten at logicacmg.com.

Khaled M. Khan

Khaled M. Khan has been serving in the Department of Computer Science and Engineering at Qatar University since 2006. He also holds an honorary Adjunct Fellow position in the School of Computing and Mathematics at the University of Western Sydney, Australia. Prior to these positions, Dr. Khan served the University of Western Sydney as a senior lecturer in computing and was the head of programs for the postgraduate courses. He has taught computing for the last 20 years at various universities in Asia, Europe, Africa, and Australia. Dr. Khan received his PhD in computing from Monash University, Australia, and a BS and an MS in computer science and informatics from the University of Trondheim, Norway. He also holds a second bachelor's degree from the University of Dhaka. Dr. Khan has published more than 50 refereed papers and two books. He is also the Editor in Chief of the International Journal of Secure Software Engineering. Dr. Khan can be reached at k.khan@qu.edu.qa.

Haim Kilov

Haim Kilov is a chief architect, business modeling, with Financial Systems Architects. His approach to business and other specifications -- widely used in financial, insurance, telecommunications, document management, and other areas -- has brought demonstrable clarity and understandability to specifying businesses and designing systems to satisfy business needs. It has been described in two of his books ( Information Modeling and Business Specifications ) and in a significant number of other publications. His book Business Models is used as a text by Stevens Institute of Technology in its Master of Science in Information Systems program for students from industry. Mr. Kilov can be reached at haimk at acm.org.

John Kim

John Kim is an associate with Vantage Partners. Currently, Mr. Kim is helping a health insurance company manage the relationship with its service provider in a significant IT and business process outsourcing arrangement. Prior to joining Vantage, Mr. Kim was a consultant with Cap Gemini Ernst & Young, where he worked with clients in life sciences, telecommunications, and financial services industries. Mr. Kim received his B.A. in political science from Amherst College.

Jurek Kirakowski

Dr. Jurek Kirakowski comes from a practical computer science and psychology background. His speciality is quantitative measurement in human-computer interaction and he has contributed numerous books, articles, and workshops to this theme. He is the director of the Human Factors Research Group at University College Cork, in Ireland. This group, since its inception in 1984, has developed three main objectives under his leadership. The first objective of the group is to expand and disseminate information about usability in the wider IT community, and this has often been supported by funding from the European Community. Dr. Kirakowski has also worked on a number of strategic advisory committees for the European Commission. The second objective is to engage in actual projects with industry in a consultancy capacity, and Dr. Kirakowski and his group have an impressive client list in which every major multinational company in the IT area appears. The third is to develop measurement tools. Here Dr. Kirakowski has contributed the SUMI (Software Usability Measurement Inventory), MUMMS (Measuring Usability of Multi-Media Software), and most recently WAMMI (Web site Analysis and Measurement Inventory) questionnaires. SUMI and WAMMI are by now de-facto standards in their respective areas.

Scott Knell

Scott Knell is a cofounder of Leverage Partners, Inc., and specializes in IT supplier management. He has helped several multibillion-dollar companies baseline, consolidate, and redesign their entire IT supplier selection, contracting, and measurement programs. He has more than 25 years' experience in consulting to CIOs and has developed proven models for managing all phases of the supplier lifecycle. Mr. Knell has consulted for IBM Professional Services and Computer Sciences Corporation. He was also a VP of Technology Strategy for Marriott International. He can be reached at scottknell at leveragepartners.com.

Mark Kobayashi-Hillary

Mark Kobayashi-Hillary is the author of Outsourcing to India: The Offshore Advantage. He is writing a new book titled Beyond BPO about the future of global business process outsourcing, coauthored with Mahesh Ramachandran, IT strategy manager at Ford of Europe. Mr. Kobayashi-Hillary, based in London, England, is a founding member of the British Computer Society's working party on offshore outsourcing. He is a Certified Information Technology Professional (CITP) and the Executive Director of Commonwealth Business Council Technologies Ltd., a firm advising on offshore outsourcingan outsourcing advisory firm. He contributes regularly to the media debate through published articles and television news and documentary shows. He can be reached at mail at markhillary.com.

Sebastian Konkol
Chetan Kothari

Chetan Kothari works as a Principal Architect at the J2EE Center of Excellence at Infosys Technologies, a global leader in IT and business consulting services. Chetan has more than nine years' experience in J2EE application framework development, defining, architecting, and implementing large-scale, mission-critical, IT solutions across a range of industries. He holds a bachelor's degree in electronics engineering from Nagpur University. He can be reached at chetan_kothari at infosys.com.

Dirk Krafzig

Dirk Krafzig has worked for more than 15 years as an architect, consultant, and manager in the IT industry, both for IT service providers and ISVs. Dr. Krafzig focuses primarily on the insurance industry, particularly the life, health, and P&C areas, where he has managed complex projects and developed modern architectures. Since 1996, he has focused on EAM and SOAs. Dr. Krafzig holds an MSc and PhD in computer science. Dr. Krafzig can be reached at dirk.krafzig at businessglue.de.

Tamar Krichevsky

Tamar Krichevsky is the President of Wilton Consulting Group and has more than 25 years of experience in the software industry in product management and technical leadership roles. She specializes in defining and building applications to meet the enterprise needs of Global 1000 companies. Prior to Wilton Consulting Group, Ms. Krichevsky was the Director of Product Management for Azora Technologies, a startup that provided a design framework for creating enterprise-level SOAs and implementations. At Azora, she created product roadmaps and worked with product development and marketing to keep both organizations in alignment. She came to Azora via several companies that produced a diverse set of products including portfolio management application for corporate R&D, rules-based enterprise language translation engine, imaging and workflow systems for governmental agencies, and newspaper systems. Ms. Krichevsky received her MBA from Boston University's Executive MBA program. She can be reached at Tamar at iWiltonConsultingGroup.com.

S.M. Kripanidhi

S.M. Kripanidhi is the managing director of Binary Essentials Consulting, Pvt. Ltd. (www.binaryessentials.com). He has been consulting, coaching, and training software project professionals on agile values, principles, and practices since 2001. In his career, spanning 30 years of executive experience, he has worked in the software industry for the last 20 years and has successfully managed over 35 software development projects and six software product developments. He has trained more than 10,000 software professionals in leading multinational software development organizations in India and abroad. In his early career, he served for eight years as a commissioned pfficer (Flt. Lt.) in the India Air Force assigned to air defense control, cryptography, and other projects. S.M. Kripanidhi can be reached at kripa at binaryessentials.com.

Michael Kunz

Since finishing his studies of business management in Cologne, Germany, Michael Kunz has worked for eight years as an architect, consultant, project manager, and general manager in the IT industry, working for both IT service providers as well as independent software vendors (ISVs). His main vertical focus is in the insurance industry, where he worked for several years in the life and property and casualty (P&C) areas, managing complex projects and developing modern architectures. Mr. Kunz has been focusing on EAM and SOAs since 1997. Mr. Kunz can be reached at Michael.Kunz at businessglue.de.

André Kuper

André Kuper initiates behavior changes at HP. His focus is on capturing and diffusing internal and external best practices. He develops and delivers custom training to address business needs in global operations. Mr. Kuper is an expert in supply chain management processes and has extensively published and presented in this field. Every year he runs the MIT Beer Game for Stanford University and is a guest lecturer on uncertainty management for Stanford's Operations Research students. Mr. Kuper also advises Mercy College (Dobb's Ferry, New York) on its online Masters of Internet Business Systems program. Prior to joining HP, Mr. Kuper worked at the Applied Low Temperature Lab at the University of Twente, the Netherlands, modeling currents in granular superconductors. This experience allowed him to understand and model similar complexity in supply chains. Mr. Kuper also worked for Andersen Consulting ECC as part of his training in change management and the application of technology for adult learning. He has master's degrees in applied physics and in instructional systems design, both from the University of Twente, the Netherlands. Mr. Kuper can be reached at andre.kuper at hp.com.

John Kuriakose

John Kuriakose is a Principal Architect with the Center for Knowledge-Driven Information Systems (CKDIS) labs at Infosys Technologies Ltd., India. The CKDIS labs is part of SETLabs, the applied research and development unit at Infosys, and it aims to create the basic reusable primitives that will help Infosys clients transform themselves from being data-centric enterprises to being knowledge-centric enterprises. Mr. Kuriakose has 17 years' experience in the IT industry, and his current research focuses on the application of semantic technology in creating next-generation, knowledge-driven IT solutions. He can be reached at john_kuriakose at infosys.com.

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Mary Lacity

Dr. Mary Lacity is a Professor of Information Systems at the University of Missouri-St. Louis, Research Affiliate at Templeton College, Oxford University, and Doctoral Faculty Advisor at Washington University. Her research interests focus on IT management practices in the areas of sourcing, IT privatization, relationship management, and project management. She has conducted case studies in more than 100 organizations and has surveyed both US and European IT managers on their management practices. She has given executive seminars worldwide and has served as an expert witness for the US Congress. She was the recipient of the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has written five books: NetSourcing (coauthors Thomas Kern and Leslie Willcocks); Global Information Technology Outsourcing: Search for Business Advantage (coauthor Leslie Willcocks); Strategic Sourcing of Information Systems (coauthor Leslie Willcocks); Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response (coauthor Rudy Hirschheim), and Information Systems Outsourcing: Myths, Metaphors, and Realities (coauthor Rudy Hirschheim). Her articles have appeared in Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor for MIS Quarterly Executive and US Editor of the Journal of Information Technology. She has previously worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA. She can be reached at Mary.Lacity at umsl.edu.

Shamod Lacoul

Shamod Lacoul has been working in the enterprise data integration space for past six years and has been instrumental in leveraging Semantic Web technologies for data integration. Mr. Lacoul has a BS in computer science and an MS in software engineering from San Jose State University. He is also a co-organizer of the Silicon Valley Semantic Technology Meetup group. Mr. Lacoul can be reached at shamod at gmail.com.

Cheryl Lampshire

Cheryl Lampshire has more than 25 years of experience in the IT industry with extensive knowledge of systems infrastructure, software development and maintenance, product management, and in-depth experience in process improvement. She is an experienced problem solver and develops solutions to meet the unique needs of her customers. Ms. Lampshire has led and participated in cross-company working groups that have implemented best practices in metrics, change management, configuration management, data security, quality assurance, service-level management, development infrastructure, and test. She is a former VP and systems architect for Fidelity Investments and held influential roles in such high-tech firms as BBN, Cullinet, and Computervision. She is completing her PhD in management from the University of Phoenix, developing a specialty in virtual team dynamics. Ms. Lampshire works as a freelance consultant in process improvement and coaching, and has her own coaching business. She can be reached at clampshire at charter.net.

Daniel Langin

Daniel Langin is the principal of Daniel J. Langin, Attorney at Law, LLC. He has more than 16 years' experience in private and corporate practice, including 10 years in technology, insurance coverage, and intellectual property litigation and counseling. For more information, see www.langinlaw.com or contact him at (913) 661-2430 or dlangin at langinlaw.com.

Jaron Lanier

Jaron Lanier, computer scientist, composer, visual artist, and author is Interdisciplinary Scholar in Residence at the Center for Entrepreneurship & Technology (CET) at UC Berkeley. His interests include biomimetic information architectures, user interfaces, heterogeneous scientific simulations, advanced information systems for medicine, and computational approaches to the fundamentals of physics. He collaborates with a wide range of scientists in fields related to these interests.

Diana Larsen

Identified as a standard-setting consultant by clients, an exceptional facilitator by colleagues, and the "best boss ever" by former employees, Diana Larsen works in partnership with leaders of software development projects, IT/IS departments, and other technical groups to strengthen their ability to create and maintain company culture, manage organizational change, and improve project performance. Ms. Larsen offers public and on-site workshops to train retrospective facilitators. She speaks and writes articles drawing on more than 15 years of consulting, facilitation, and management experience, as well as her mastery in many areas of team dynamics, project chartering, project organization, project retrospectives, and organizational change. Ms. Larsen serves on the boards of the AgileAlliance and the Pacific Northwest Software Quality Conference. She is a partner in FutureWorks Consulting, LLC.

Todd Larson

Todd Larson is a Vice President at Eaton Vance Management, a Boston-based investment management firm. Aside from being a CRM, he is the director of application and data services at Eaton Vance Distributors and manages the software development, production, and quality assurance groups at Eaton Vance Management. Mr. Larson has 12 years' experience working in the investment industry. In that time, he has worked in various accounting, investment, and marketing support and IT roles. He has an MBA from the Sawyer School of Business at Suffolk University. Mr. Larson can be reached by e-mail at tlarson at eatonvance.com.

Herbert Lee

Herbert Lee received his bachelor of applied science degree in structural engineering in 1977 from the University of British Columbia, Canada. He obtained his professional training in structural design in Hong Kong after his graduation, and he is a corporate Member of the Institution of Structural Engineers (MIStructE) and a Chartered Engineer of the Engineering Council UK. Mr. Lee also has a master of technology management degree from the Hong Kong University of Science and Technology. Currently, he is an engineering doctoral candidate in knowledge management research at the Hong Kong Polytechnic University.

Mr. Lee has been in technology management for over 10 years. He is the director and CEO of Quantum Cybertech (QCT) Ltd., a high-tech R&D company. QCT currently owns and controls four R&D centers in Zhen Yang (the northern part of China). The R&D areas include ultra-wideband wireless communications, RFID, next-generation computing devices, digital processing units, and knowledge management systems. Mr. Lee can be reached at herbertl at gmail.com.

Hyoung-Gon Lee

Hyoung-Gon Lee is a postdoctoral fellow at the MIT Laboratory for Manufacturing and Productivity -- Data Center Program, cosponsored by uCIC(u-Computing Innovation Center) in Seoul National University, South Korea. Dr. Lee holds a bachelors and a Ph.D. degree from Seoul National University in industrial engineering, specializing in bridging computational advances to manufacturing planning systems, such as CIM, MRP, and SCM. He is currently working with David L. Brock to develop the next generation applications of M Language, an outcome of Auto-ID Technology. Hyoung-Gon can be reached at hg_lee at mit.edu.

Michael Lee

Michael Lee has both a bachelor's and a master's degree in electrical engineering and worked in the communication industry for five years before going to law school at Georgetown University. He is a partner in Sterne, Kessler, Goldstein & Fox P.L.L.C., a patent law firm located in Washington, DC, USA (www.skgf.com). Mr. Lee has designed and developed worldwide patent strategies for a number of clients. He was recently recognized by IP Law & Business when it announced its first inductees into its Hall of Fame for patent prosecutors. Mr. Lee enjoys developing customized patent strategies for clients of all sizes. He can be reached via e-mail at mlee at skgf.com.

Peter Leeson

Peter Leeson of Q:PIT Ltd is a CMMI Appraiser and Instructor and a Visiting Scientist with the Software Engineering Institute. He assisted with the implementation of CMMI-compliant processes that satisfy and facilitate the business objectives of the organization being discussed in this article. Mr. Leeson can be reached at Peter at qpit.ltd.uk.

Dorothy E. Leidner

Dorothy E. Leidner, PhD, is the Randall W. and Sandra Ferguson Professor of Information Systems and Director of the Center for Knowledge Management at Baylor University. Prior to rejoining the Baylor faculty, she was Associate Professor at INSEAD and an Associate Professor at Texas Christian University. She has also been a Visiting Professor at the University of Mannheim, Germany; Instituto Tecnólogico y des Estudios Superiores de Monterrey, Mexico; Institut d'Administration des Entreprises at the Université de Caen, France; and Southern Methodist University, USA. Dr. Leidner received her PhD in information systems from the University of Texas at Austin. She has received best paper awards in 1993 from the Hawaii International Conference on System Sciences, in 1995 from MIS Quarterly, and in 1999 from the Academy of Management. She is currently serving as co-editor of the journal The Data Base for Advances in Information Systems. She also is serving as a Senior Editor for MIS Quarterly, Associate Editor for Decision Sciences, and Associate Editor for Decision Support Systems. She is on the editorial board of MIS Quarterly Executive, a journal dedicated to advancing information systems research of practical relevance. She is coauthor of the textbook Information Technology for Management (Wiley, 2005). She can be reached at dorothy_leidner at baylor.edu.

Gerry Leitão

Gerry Leitão is a VP in Compuware's Professional Services Division responsible for global solutions strategy, sales, and delivery. He is currently driving Compuware's Enterprise Legacy Modernization solution, which provides Compuware's clients a comprehensive roadmap to achieve business objectives through rationalization, management, and modernization of their legacy application portfolios. Mr. Leitão has 20 years of IT leadership experience with world- class IT and consulting organizations, including Compuware, IBM, MCI Systemhouse, and PricewaterhouseCoopers. During this time, he has focused on delivering measurable business value and competitive advantage through innovative application of technology for clients in the automotive, telematics, insurance, agriculture, and public-sector industries. He can be reached at Gerry.Leitao at compuware.com.

Natalia Levina

Natalia Levina is an Assistant Professor in the Information, Operations, & Management Sciences Department at New York University's Stern School of Business. Professor Levina uses organizational and economic theories to understand strategic and operational complexities involved in managing multiparty collaborative relationships. She investigates how diverse professional and organizational backgrounds of project participants influence coordination practices on projects and how these, in turn, influence the products and services delivered. Her work illuminates the processes through which the backgrounds and actions of individual intermediaries, the creation of shared objects, and the use of information technologies can facilitate or inhibit the emergence and sustainability of a collaborative practice. Her current research focuses on global IT sourcing and compares projects sourced to the Eastern Bloc countries and Russia with projects sourced to India. Professor Levina's work has been published in numerous academic journal and conferences and received a number of distinctions from academic societies. Recently, she has been awarded the Alfred P. Sloan Industry Studies Fellowship to continue her work on IT services outsourcing. Professor Levina's teaching portfolio includes such courses as Computer-Based Systems for Management Support, Global Outsourcing Strategy, and Behavioral Aspects of Information Systems Research. She earned a bachelor's degree in computer science and mathematics from Boston University, a master's degree in mathematics from Boston University, and PhD in information technologies from MIT's Sloan School of Management.

Ben Light

Ben Light is Professor of Technology and Society at the University of Salford (UK). Dr. Light's research concerns the appropriation of configurable technologies within work, organizations, and society. This has led him to explore the use of large-scale ERP packages, call center technologies, social networking sites, and digital games. He has published in journals such as Communications of the ACM, Information Systems Journal, New Technology, Work and Employment, European Journal of Information Systems, and Journal of Information Technology. Dr. Light can be reached at B.Light at salford.ac.uk.

Martha Lindeman

Martha Lindeman has been helping IT projects exceed their user-experience goals since 1985, when she received her PhD in psychology from Harvard University. Dr. Lindeman has consulted on, coached, and led successful projects in a wide variety of industry domains and government agencies. As President of Agile Interactions, Inc., she specializes in helping people achieve their goals for people-to-people and/or people-to-technology interactions. Her "GAINS" process helps leaders draw other people into achieving Goals using the Attraction, Information, Next action cycle, thereby supporting the leader's Success. Dr. Lindeman can be reached at martha at gainsdesign dot com.

David Lineman

David Lineman is President and CEO of Information Shield, Inc., a global provider of information security and privacy leading practices. Mr. Lineman has 20 years of software, security, and IT management experience, and he holds three patents on software technology. He is a frequent speaker on the topics of information security policy and regulatory compliance. Mr. Lineman has written on technology and security issues for numerous publications and is the author of Information Protection Made Easy -- A Guide for Employees and Contractors. Mr. Lineman has both bachelor's and master's degrees from MIT. He can be reached at dave at informationshield.com.

Dennis Linscomb

Dennis Linscomb is an employee of Northrop Grumman. He has been in information technology for 28 years and has worked in several areas of applications software, including: programming, analysis, testing, QA, production support, and management. He has been involved in process improvement and the CMM/CMMI for about 11 years. Mr. Linscomb has an MBA degree from Pepperdine University. He can be reached at dennis_linscomb at msn.com.

Dan Linstedt

Daniel E. Linstedt is an internationally known expert in data integration, data warehousing, and business intelligence. His work has saved corporations millions of dollars a year in business process streamlining and quality improvements. Mr. Linstedt is also the creator of the Matrix Methodology and the Data Vault, which are utilized to build data warehouses conforming to CMM Level 5, Six Sigma, and Project Management Professional best practices. He is a frequent speaker at many indus.try conferences, including those from TDWI, DAMA, ODTUG, and RMOUG. Mr. Linstedt is a member of the Academic Advisory Board for postgraduate degrees at the Daniels School of Business, University of Denver. He has written and published articles for TDAN.com, BillInmon.com, TDWI-FlashPoint, B-Eye-Network, and Teradata Magazine. He can be reached at DanL at DanLinstedt.com.

Jessica Lipnack

Jessica Lipnack, CEO, is a cofounder of NetAge, a company that develops and offers services and software that help people work together better. Ms. Lipnack is the author, along with Jeffrey Stamps, of six books, including Virtual Teams. Ms. Lipnack can be reached at E-mail: jessica.Lipnack at netage.com; Web site: www.netage.com.

Todd Little

Todd Little is a Senior Development Manager for Landmark Graphics Corp. He is on the board of directors for the Agile Alliance and the APLN and was the Program Director for the Agile2006 conference. He has 25 years of industry experience in various roles in software development, quality, engineering, consulting, project management, and general management. Mr. Little received an MS in petroleum engineering from the University of Houston and a BS in chemical engineering from Iowa State University. He is also a member of IEEE and the Society of Petroleum Engineers, and he is a registered Professional Engineer in the State of Texas. Mr. Little can be reached at tlittle at lgc.com.

Russell Lloyd

Russell Lloyd is a Senior Lecturer at the Cornell University School of Hotel Administration (USA). His primary responsibility is teaching students introductory and advanced quantitative methods, including forecasting with neural networks. Dr. Lloyd also performs statistical consulting for colleagues and graduate students in and outside of the school as well as for private parties. His work with colleagues has resulted in many publications in refereed scholarly journals. Dr. Lloyd has worked at Cornell University for virtually all of his professional life, including stints in the Center for Learning and Teaching, the Department of Mathematics, the Biometrics Department, the Department of Biological Statistics and Computational Biology, and, for the last four years, the Hotel School. His current research interests include structural equation modeling and applications of neural networks. Dr. Lloyd received his PhD from Cornell University and his MS and BS from Pennsylvania State University. He can be reached at rcl2 at cornell.edu.

Laurence Lock Lee

Dr. Laurence Lock Lee is the cofounder of Optimice Pty Ltd, a firm dedicated to helping its clients optimize their business relationships. He is recognized internationally as a leading practitioner in social and value network analysis for organizational change. Over the past decade, he has conducted more than 30 projects in this area, across many industry sectors -- both public and private. Dr. Lock Lee has published widely and spoken at international forums on the topic in Europe, the US, Asia, and Australia. He has also lectured in knowledge management in Australia and Asia. Dr. Lock Lee holds a PhD from the University of Sydney in Australia and was previously a principal consultant with Computer Sciences Corporation (CSC), where he led the knowledge and information management consulting practice and was a research member of CSC's global leading edge forum. Prior to that, Dr. Lock Lee worked with BHP Billiton within its corporate research laboratories, leading its research programs on knowledge-based systems and artificial intelligence. He can be contacted at llocklee at optimice.com.au.

Thomas M. Lodahl

Thomas M. Lodahl is cofounder and Principal of CogniTech Services Corporation (www.cognitechcorp.com). Previously, he was the Director of Office Automation at the Diebold Group. Mr. Lodahl has held professorships at MIT and Cornell and was an editor for Administrative Science Quarterly for 10 years. He received a PhD in industrial psychology from University of California, Berkeley.

Eleanor Loiacono

Eleanor Loiacono is an Associate Professor of Management, Information Systems, at Worcester Polytechnic Institute. She earned her PhD in information systems from the University of Georgia and has been published in journals, such as the Communications of the ACM, Computer IEEE, and International Journal of Electronic Commerce. Dr. Loiacono's research interests include IT accessibility, Web site quality, human-computer interaction, and affect in IS. She can be reached at eloiacon at wpi.edu.

Andy Longshaw

Andy Longshaw is an independent consultant, writer, and educator specialising in .NET, J2EE, XML, and Web-based technologies and components, particularly the design and architecture decisions required to use these technologies successfully. Andy has been explaining technology for most of the last decade as a trainer and in conference sessions. He can be contacted at andy at blueskyline.com.

Jim Love

Jim Love, FCMC, is the CEO of Chelsea Consulting, a strategic IT and business consulting company specializing in outsourcing and software as a service. He is equally at home in both strategic business and technology. Mr. Love has served clients ranging from large international firms to exciting entrepreneurial startups. Through his worldwide (and increasingly virtual) practice, Mr. Love helps organizations leverage technology, people and processes to achieve outstanding business results. He has over 30 years of experience in IT and business. Prior to Chelsea Consulting, he was a Global Vice President with DMR Group (now Fujitsu Consulting) and a Principal at Ernst & Young. He has authored a number of articles for Cutter over the years. He is a sought-after speaker and a part-time professor at the University of Waterloo in the Master's program at the Centre for Business Entrepreneurship and Technology (CBET). He hosts a two weekly live shows "Game Changing" and Customer Experience Show which are also syndicated as podcasts. Mr. Love has a regular blog with Tech Web as well as his own ad hoc blog (www.changethegame.ca). He is on the faculty of CBET, the Masters program in entrepreneurship and technology at the University of Waterloo. He is a Fellow of the Institute of Certified Management Consultants of Ontario, and is the Chair of the Toronto Chapter of that organization. Mr. Love can be reached at jimlove at chelseaconsulting.ca.

Mary Sue Love

Mary Sue Love is an Associate Professor in the Department of Management and Marketing at Southern Illinois University Edwardsville (SIUE). She holds a PhD in organizational behavior and theory with minors in social psychology and organizational communication from the University of Missouri, as well as an MBA and a BBA in management and organizational behavior from the University of Missouri-Kansas City. Before returning to school for her PhD, Dr. Love worked in the insurance industry, holding positions in underwriting, provider relations, and customer service. She teaches organizational behavior and leadership. Dr. Love is primarily interested in improving interactions at work and has published articles in the Journal of Applied Psychology, Career Development International, Communications of the ACM, International Journal of Management Concepts and Philosophy, Journal of Leadership and Organizational Studies, Leadership and Organization Development Journal, and Business Horizons. She can be reached at marlove at siue.edu

Boris Lublinsky

Boris Lublinsky is an enterprise architect at CNA Insurance, where he is involved in the design and implementation of CNA's integration strategy, building application frameworks, and implementing SOA. Prior to CNA, he was Director of Technology at Inventa Technologies, where he led and actively participated in engagements in EAI and B2B implementations and development of large-scale Web applications. Mr. Lublinsky was also Technical Architect at Platinum Technology and SSA, where he was involved in component-based systems development and design and implementation of execution platforms for component-based systems. Prior to this, Mr. Lublinsky built distributed control systems at Fermi National lab. Mr. Lublinsky has more than 20 years' experience in technical leadership, software engineering, and technical architecture. He has been a frequent technical speaker and author for more than 30 technical publications in different magazines, including Avtomatika i telemechanica, IEEE Transactions on Automatic Control, Distributed Computing, Nuclear Instruments and Methods, Java Developer's Journal, XML Journal, Web Services Journal, Java Pro, Enterprise Architect Journal, and EAI Journal. He can be reached at boris.lublinsky at cna.com.

Jerry Luftman

Dr. Jerry Luftman is the Executive Director of Graduate Information Systems Programs, and Distinguished Professor of Information Systems, at Stevens Institute of Technology in Hoboken, New Jersey, USA. His career includes strategic positions in IT, management (including positions as a CIO and consultant), management consulting, and executive education. After a 22-year career with IBM, he has been at Stevens for more than 10 years. His framework for assessing IT-business alignment maturity is considered key in helping companies around the world understand, define, and scope an appropriate strategic planning direction that leverages IT.Dr. Luftman is the author of Competing in the Information Age: Align in the Sand. He is also an active member of the Society for Information Management. He can be reached at jluftman at stevens.edu.

Allen Luniewski

Allen Luniewski is a Senior IT Architect with IBM's Software Group. Dr. Luniewski began his career working at Xerox on the operating system for the pioneering Xerox Star line of workstations and products. In his 14-year stay in IBM's Research Division, Dr. Luniewski worked on projects including a WYSIWYG editor for SGML documents, an object-oriented database, and a system for helping users keep track of the objects on their workstation. He also led a project for the Advanced Research Project Administration of the US Department of Defense. While in IBM's Information Management Division the past few years, Dr. Luniewski has managed part of the DB2 product development, worked on standards for grid technology, and has investigated regulatory compliance issues. Dr. Luniewski received his PhD in computer science from MIT and his BS in mathematics from Carnegie-Mellon University. He can be reached at luniew at us.ibm.com.

M

Zakaria Maamar

Zakaria Maamar is a Full Professor in the College of Information Technology at Zayed University, Dubai, United Arab Emirates. His research interests include Web services, social networks, and context-aware computing. Dr. Maamar has published several papers in such journals as ACM Transactions on Internet Technology and IEEE Transactions on Knowledge and Data Engineering, and conference proceedings such as CAiSE and MDM. He is the founder of the annual UAE Symposium on Web Services (www.zu.ac.ae/wss). In 2009, Dr. Maamar received an IBM Faculty Award to conduct research on social networks. He has a PhD in computer science from Laval University, Quebec City, Canada. Dr. Maamar can be reached at zakaria.maamar at zu.ac.ae.

Fran Boehme Mackin

Fran Boehme Mackin is a solution-focused senior manager with more than 30 years' experience in project management, IT, training and learning, people leadership, strategic alignment, and implementation. She is an innovative change agent with a track record of managing polarities and developing processes to focus project teams on improving efficiencies. Ms. Mackin received her MBA, with a concentration in IT, from Northern Illinois University and has completed all coursework for a doctorate in instructional technology. She is an active member of the Project Management Institute and holds a Certified Project Management Professional certification. As a training manager and developer, Ms. Mackin has both created and managed projects that have won awards from the Society for Telecommunication Communication. Ms. Mackin's diverse experience has included working with Fortune 100 conglomerates in many industries, including systems development, telecommunications, publishing, consulting, information services, and manufacturing. She has project- and product-managed mission-critical software and has led successful multiyear, multimillion-dollar development programs. Ms. Mackin is founder and President of Goals Etc., a firm that provides motivational programs for children focused on project management principles. She has published her first book, A Child's Outlook: Charting the Course, and is developing seminars to present the concepts outlined in the book.

Jon Marshall

Jon Marshall is President of Innovation Frameworks LLC, a Portland, Oregon-based consulting and training firm that specializes in innovation. He and his team help companies improve the success of their products and processes through the application of innovation-enhancing methods, including a process for managing the "fuzzy front end" of projects, enhancing creativity, and improving proactivity. Mr. Marshall is also the Program Director of the Oregon Innovators Forum and President of the Program Management Forum, a sister organization to the Portland Chapter of the Project Management Institute (PMI). He can be reached at jon.marshall at innovationframeworks.com.

Michael McCauley

Michael McCauley is a recognized leader in the design and development of executive leadership software. Mr. McCauley has more than 25 years' experience leading high-performance teams focused on enhancing product development processes at leading-edge companies, such as Compaq Computer, Dell Computer, Motorola, Pacific Bell, Novell, LSI Logic, 3Com, Pacific Gas and Electric, Chevron, DuPont, Xerox, HP, and Microsoft. As cofounder and VP of Product Development at Cerebyte, he has designed and orchestrated the development of the company's flagship Executive Leadership Technology products. Prior to Cerebyte, he developed the first systematic process for determining the maturity of project management within organizations. His pioneering work became the foundation for an extensive and ongoing study of project management maturity conducted by the Project Management Institute (PMI) and the University of California-Berkeley. Mr. McCauley's undergraduate work was in engineering, he holds an MBA in management, and he is certified by PMI as a Project Management Professional. He can be reached at michael.mccauley at cerebyte.com.

Rachel McLean

Rachel McLean is a Senior Lecturer in Business Information Technology at Manchester Metropolitan University (UK). Dr. McLean's research focuses on company adoption of electronic channels and user experiences of e-commerce. She has published work on this and related topics in Qualitative Marketing Research, International Journal of Technology and Human Interaction, and Information Technology and People. Dr. McLean can be reached at r.mclean at mmu.ac.uk.

Masa K. Maeda

Masa K. Maeda is founder and President of Shojiki Solutions, an agile-lean consultancy. He has 23 years’ experience in the US, Japan, and Mexico, assisting various large companies, including Apple, Netscape/AOL, JustSystems (Japan), Banca Serfin (Mexico), and Operadora Vips (Mexico). Mr. Maeda has also worked at several startups in the Silicon Valley, including Ingenuity Systems, When.com, Vuze, and Akimbo Systems, holding positions from founding team member to software development to management and consulting. He also introduced agile and created QA organizations within some of these companies. Mr. Maeda has taught at the University of Tokushima (Japan), the National Autonomous University of Mexico, and the Arturo Rosenblueth Foundation (Mexico). He has a PhD in AI and an MS in intelligent systems engineering/information science from the University of Tokushima (Japan) and a BS in computer engineering from the National University of Mexico. He can be reached via www.shojiki-solutions.com.

Sumeet Mahapatra

Sumeet Mahapatra has more than eight years of IT experience, primarily in the field of BI and data warehousing. Mr. Mahapatra has played the roles of business analyst, data warehouse architect, pre-sales lead, and data warehousing consultant, working for customers in the US and UK in such industries as insurance, finance, telecom, and online advertising. He has designed and delivered EDWs, data marts, CDI, and MDM projects. In his current role as a consultant with ThoughtWorks, he is driving efforts to adopt agile best practices in BI projects. Mr. Mahapatra can be reached at sumeet.mahapatra at thoughtworks.com.

Andy Maher

Andy Maher is an independent consultant specializing in business intelligence, data warehousing, systems integration, EA, knowledge management (KM), and "solutions for a whole range of impossible problems." Previously, Mr. Maher was Chief of Section, Knowledge Engineering and Management at the United Nations; Director of Special Projects for Information Builders; and Programming Manager for Fujitsu America. In his 30-plus years in the computer business, he has designed and invented a wide range of software and hardware products. A veteran of several corporate advisory councils and a featured speaker at technical meetings, Mr. Maher was also a panelist at the 2004 Cutter Summit and has collaborated with Cutter Business Technology Council Fellow Ken Orr on EA, CASE, AI, and KM/KE projects over the years. He can be reached at andymaher at yahoo.com.

Ruth Malan

Ruth Malan is a senior architecture consultant at Bredemeyer Consulting. She has published papers, chapters, and a book in the areas of object-oriented methods, reuse, and software architecture. She is principal editor of the acclaimed Resources for Software Architects Web site. Two of the most popular papers by Ruth Malan and Dana Bredemeyer are "Less Is More with Minimalist Architecture," published by IEEE's IT Professional in September/October 2002, and "Software Architecture: Central Concerns, Key Decisions." She and Dana Bredemeyer are working on a book on software architecture; draft chapters can be previewed at www.ruthmalan.com. She can be reached at ruth_malan at bredemeyer.com or by phone at +1 812 335 1653.

Raphael Malveaux

Raphael Malveaux is a software architect and consultant based in Alexandria, Virginia, USA. He is currently serving as technical director for SRA International and working to modernize several mission-critical enterprise systems in the federal government. Previously, as chief scientist and strategic architect at both startup and major established IT companies, he engineered advanced component architecture best practices that led to the creation of several industry-leading software products. Mr. Malveaux is an author of Software Architecture Bootcamp and Antipatterns: Refactoring Software, Architectures, and Projects in Crisis. Mr. Malveaux can be reached at raphael at techarchitect.com.

Greg Mancuso

Greg Mancuso is, with Al Moreno, cofounder and coprincipal of Sinecon. Prior to founding Sinecon in 2003, Mr. Mancuso was responsible for managing the DW solutions and data integration services group at Hyperion. He has been published in DM Review, is a columnist for DM Review Online, has coauthored pieces for Cutter Consortium, and speaks at industry conferences in the US and Europe. Mr. Mancuso can be reached at gmancuso at sinecon-llc.com.

Sandip Mane

Sandip Mane is a Senior Technical Architect at Infosys Technologies Limited. He has more than 10 years' experience in IT. Mr. Mane is currently working in the AXIS (APAC Experts in Integrated Solutions) unit of Infosys. His technical expertise spans MS Windows, Unix platforms, client-server architecture, intranet- and Internet-based Web architecture (Java technologies), service-oriented architecture, content management, enterprise search, and a variety of programming languages and database systems. Mr. Mane has substantial experience in designing technology solutions for IT projects and reviewing technical architectures. He holds an engineering degree in electronics from Shivaji University (India) and a diploma in advance computing from the Centre for Development of Advanced Computing (C-DAC)-India. He can be reached at msandip at infosys.com.

Klaus Marquardt

Klaus Marquardt, a technical manager and system architect with Dräger Medical in Lübeck, Germany, was software architect of the Zeus project. Mr. Marquardt's experiences include life-supporting systems and large international projects. He is particularly interested in the relations between technology, organization, people, and process. Mr. Marquardt can be reached at klaus.marquardt at draeger.com or marquardt at acm.org.

Robert Marshall

Robert Marshall is a Director of Knowledge Teams International Pty Ltd, a company specializing in leadership and team development for technical, engineering, and scientific organizations. He was previously the Group Manager for Learning and Development with CSIRO, Australia's largest R&D organization, and an Associate Professor at Melbourne Business School. Mr. Marshall can be reached at R.Marshall at kteams.com.au or by www.kteams.com.au.

Richard Marti

Richard Marti is a recognized authority on improving internal controls as part of SOX and related regulatory requirements. He has more than 22 years' experience in information systems spanning a wide range of industries, from Fortune 500 companies to technology startups. Currently, he is responsible for managing the delivery of major IT integration projects. His specialty is the planning, development, integration, and implementation of IT infrastructure solutions projects, including global compliances, data centers, enterprise networks, applications systems, services management, and operations processes for IT. Mr. Marti has the US equivalent of a bachelor's degree in engineering from Bombay University, India, and numerous industry standard certifications, including CISSP, MCSE, CCNP, and CCDP. Mr. Marti has provided professional services in the following areas: business continuity planning and disaster recovery; security systems integration services; enterprise risk and global compliance services (SOX, HIPAA, GLBA); infrastructure strategy and architecture; IT services management (ITIL and CobiT framework); training and course development.

Margaret (Maggie) Martinez

Margaret (Maggie) Martinez, CEO at The Training Place, has worked in the fields of learning, information, and technology for more than 15 years. Previously, she was the Worldwide Training and Certification Director for WordPerfect Corporation. Dr. Martinez has provided leadership, insight, and perspective on learning issues to major corporations and institutions worldwide as they cope with rapidly changing business opportunities, performance improvement, and accelerated technological advancement. Dr. Martinez's professional initiatives have focused on demystifying the world of learning and performance by pioneering individual learning difference and personalization research. This research explores the powerful impact of emotions and intentions on learning and performance. She has a PhD in instructional psychology and technology, regularly presents at major conferences, and publishes in academic and trade publications. Dr. Martinez can be reached at mmartinez at trainingplace.com.

Simon Marvell

Simon Marvell began his career as a research engineer in the optical communications field, and then moved into telecommunications consultancy where, in the mid-1980s, he was a member of the consultancy team that designed CRAMM for the UK government. In 1991, with two partners, Marvell founded Insight Consulting. Insight Consulting is now 100% owned by Siemens and operates from the UK as a division of Siemens Communications. Insight continues to invest in the development of CRAMM and, together with its agents, is the sole UK government-authorized supplier of the product. Marvell is director of Insight Consulting and continues to provide consulting services to Insight's clients in the public, financial, and corporate sectors. Marvell can be reached at simon.marvell at insight.co.uk.

Thomas Marzolf

Thomas Marzolf is an independent consultant with more than 30 years' experience developing software systems and 20 years managing projects. He has extensive experience in using, managing, and teaching structured methodologies, modeling, and software quality improvement. Most recently, Mr. Marzolf served as Principal Consultant and leader of the Global Services Process Practice at IONA Technologies. In addition to leading several large projects in financial business modeling, he was responsible for creating IONA Global Services' development process, which is based on RUP. Previously, Mr. Marzolf was Manager of Systems Architecture for The Vanguard Group, where he pioneered the use of several advanced technologies, including object technology, expert systems, and workflow and served as representative to the OMG. He has also managed a domain analysis of a major business domain, business modeling to support business process reengineering, large client-server applications, the development of communications products, and the creation of an operating system. He can be reached at tmarzolf at acm.org.

Cindy Mason

Cindy Mason, PhD, is a Research Associate at Stanford University and former CTO and Chief Architect of a financial services company in Woodside, California, USA. Dr. Mason has extensive experience working with compliance automation technologies in a variety of government and corporate settings involving extreme data analysis for structured, unstructured, and sensed data. She has worked with a variety of Fortune 50 and Fortune 500 companies and government agencies on applications involving data integrity, integration, and feature extraction. Dr. Mason received the award for Outstanding Contribution to the the Field of Distributed Artificial Intelligence from the American Association of Artificial Intelligence for innovative work on feature detection and data integrity in large distributed databases. She can be reached at cmason at steam.stanford.edu.

Alan Mattei

Mr. Mattei is a leader in applying test-and-learn technologies for performance improvement. He is the Technology Architect for the MindSwift application platform and has overseen its introduction in multiple industries. Prior to joining Novantas, Mr. Mattei was the CEO of Holodyne Corp. of Toronto, Canada. He can be reached at amattei at novantas.com.

Chris Matts

Chris Matts is a business coach who works for Thoughtworks, Inc., in London, England. He helps clients develop business value models and also coaches project teams on business knowledge and business-unit professionals on working with IT. Mr. Matts can be reached at cjmatts at thoughtworks.com.

Chet Mauk

Chet Mauk is a Senior Consultant with IBM and has led and performed numerous engagements in IT financial management for Fortune 500 companies. Mr. Mauk is considered an expert in the area of complex service contract price benchmarking and has worked with IBM Strategic Outsourcing for the past several years in this capacity. Additionally, Mr. Mauk has advised senior executives at several consulting firms on complex services price benchmark methodology. Currently, Mr. Mauk is a Visiting Industrial Scholar at Carnegie Mellon University ITsqc, assisting with the development and use of the eSourcing Capability Models for Service Providers (eSCM-SP) and for Clients (eSCM-CL). His general focus is on the use of IT service management and measurement systems to enhance sourcing success for complex global contracts. He is also involved in several service-oriented research projects with the Almaden Research Center. Mr. Mauk holds a master's degree in administrative science from Johns Hopkins University. He can be reached at cmauk at us.ibm.com.

Frank Maurer

Frank Maurer is a full professor at the University of Calgary and also mentors industrial teams on agile methods and Web technologies. His research interests include agile methods, Web engineering, knowledge management, and globally distributed software processes. He served as the research program chair of Agile 2006 and currently serves as cochair for the Experience Track of ICSE 2007. His was a member of the program committee of many international conferences and workshops. More information about his work can be found at http://ebe.cpsc.ucalgary.ca/Frank.Maurer. He can be reached at maurer at cpsc.ucalgary.ca.

Dann A. Maurno

Dann A. Maurno is the coauthor of Thin Air, forthcoming spring 2010. His 22-year career in business and technology journalism includes stints as Editor-in-Chief at The Manufacturer and Energy Business; in engineering positions at Raytheon and Genetics Institute; in publishing at Factory Mutual and Lilly Software; and as a freelance writer for such publications as Inbound Logistics, RFID Operations, and Manufacturing Business Technology. He can be reached at dmaurno at comcast.net.

Thornton May

Thornton May hosts the Value Studio program at the IT Leadership Academy (Florida State College at Jacksonville), serves as master of ceremonies for the CIO Solutions Gallery at The Ohio State University, cofounded the Olin Innovation Lab at Olin College of Engineering, and is launching the Value Proposition Bootcamp program for entrepreneurs, venture capitalists, and CIOs who would create value with the next wave of technology. His book The New Know: Innovation Powered by Analytics examines what leaders need to know to be successful in the world to come. Mr. May has been acknowledged by the editors of eWeek as one of the 100 most influential people in the IT industry. He did his undergraduate work at Dartmouth College, his master's at Carnegie Mellon University, and his doctoral work at the University of Michigan. At five feet, seven inches, he played professional basketball in Japan. Mr. May can be reached at thorntonamay at aol.com.

Stephen A. McCalmont

Stephen A. McCalmont is Chairman and CEO of Avior Computing. Before Avior, Mr. McCalmont founded Altaworks and Net2Net (now merged with Visual Networks). Altaworks produced a system management application for IBM's WebSphere and BEA's WebLogic environments. Net2Net produced a network management system for Asynchronous Transfer Mode networks. Customers included AT&T, MCI, Sprint, HP, and Network General. With his previous two companies, he raised more than US $50 million in venture capital. Mr. McCalmont has been through multiple successful IPOs and numerous leading M&As. Prior to these ventures, Mr. McCalmont founded CrossComm's OEM group. During his tenure, key partnerships were formed with GDC, ODS, and Harris. Mr. McCalmont held various sales, marketing, and management positions at Workstation Solutions and International Telematics. He began his career in applied cryptography at Technical Communications Corporation. He can be reached at stevem (at) aviorcomputing (dot) com.

Roger McCall

Roger McCall is a principal in the firm of Scott, Madden & Associates, a general management consulting firm with primary practices in energy, shared services, and outsourcing. Mr. McCall's recent areas of focus are the management of technology in the enterprise, shared services implementations, and sourcing. In his 19 years with the firm, he has worked primarily with energy, manufacturing, and financial services clients. He holds an electrical engineering degree from Carnegie Mellon University and a master's in business administration from the University of North Carolina at Chapel Hill. He can be reached at rmccall at scottmadden.com.

Michael McCauley

Michael McCauley has more than 20 years' experience as a manager, lead engineer, and senior consultant with companies such as Pacific, Gas & Electric and Integrated Project Systems, a Silicon Valley start-up. Mr. McCauley has led numerous consulting engagements focused on improving the product development process at leading-edge companies such as Compaq Computer, Dell Computer, Motorola, Chevron, DuPont, Xerox, and Microsoft. He holds an MBA from in Management from Golden Gate University and maintains a Project Management Professional certification from the Project Management Institute. Mr. McCauley can be reached at mike at cerebyte.com.

Craig McComb

Craig McComb is currently a senior IT analyst and project manager with a US federal government agency, where he conducts risk management, develops security plans for major applications, and performs systems and business continuity planning. Mr. McComb has been employed in the IT industry, working for the federal government, for more than 23 years. He began his career as an entry-level computer operator and progressed to management and direct solutions and implementations in the areas of IT program management, enterprise systems management and architectures, customer relationship management, business continuity planning, IT capital asset budgeting/performance, and enterprise application integration. Mr. McComb can be reached at Tel: +1 720 962 7237; E-mail: mccomb5 at msn.com.

Bill McCrosky

Bill McCrosky is a solution architect in IBM Software Group Cross-Brand Services group. He has been with IBM for nine years and has worked in many technical capacities on customer data warehouse and business intelligence projects. Mr. McCrosky has 30 years of experience in the IT industry, with a concentration in database application development. He is certified as a project manager (PMP) and as an IBM consultant and is one of IBM's leading experts on applying agile development techniques to business intelligence environments. Mr. McCrosky has a master's degree in computer science from the University of Virginia and a bachelor's degree in psychology from Case Western Reserve University. He can be reached at mccrosky at us.ibm.com.

Kent J. McDonald

Kent J. McDonald, Business Systems Coach with Knowledge Bridge Partners and partner in Accelinnova, has more than a decade of experience guiding successful projects and designing business solutions in a variety of industries, including financial services, health insurance, performance marketing, human services, nonprofit, and automotive. His background includes delivering data-intensive and Web-enabled application development projects that provide outstanding business value. Mr. McDonald has coached client staff to help teams reach project goals more productively and effectively. He is a sought-after speaker, writer, and coach on business analysis, project leadership, and delivering business value through projects. Mr. McDonald can be reached at kentjmcdonald at gmail.com.

Brett McDowall

Brett McDowall is an expert in the fields of enterprise architecture, distributed Internet-based systems, and object-oriented systems architecture. He is currently Chief Architect at Object Consulting. Mr. McDowall has been with Object Consulting for 15 years and has over 20 years' experience in the visioning, architecture, analysis, design, management, and implementation of major projects. He is a specialist in telecoms and distributed systems, with experience spanning the insurance, banking, finance, and government sectors. He has also played a major role in the creation and ongoing development of Process MeNtOR, Object's world-class software engineering methodology.

In his current role, Mr. McDowall plays a major part in the architecture and development of enterprise systems. He liaises between business managers, software developers, and project managers at large organizations to help them understand the applicability of new technology to their business. He assists in making recommendations on if, and when, to adopt new technologies and creates appropriate new technology architectures where required. Mr. McDowall can be reached at Brett.McDowall at objectconsulting.com.au.

Peter McGarahan

Peter McGarahan is the founder and President of McGarahan & Associates and the retired Chairman of the IT Infrastructure Management Association. Mr. McGarahan's value to the service and support industry is his thought leadership. As a practitioner, product manager, and support industry analyst and expert, he has influenced the maturity of the service and support industry. His passion for customer service led the Taco Bell support organization to achieve the Help Desk Institute Team Excellence Award. IT Support News also named him one of the "Top 25 Professionals in the Service and Support Industry" in 1999. Support professionals voted Mr. McGarahan "The Legend of the Year" in 2002 and again in 2004 at the Help Desk Professionals conference for his endless energy, mentoring and coaching, and his valuable contribution to the support industry and community. He can be reached at pete at mcgarahan.com.

Damien McGovern

Damien McGovern is founder and CEO of Compliance and Risks Ltd. (C&R). Mr. McGovern qualified as a lawyer and spent a considerable portion of his career working for Deloitte & Touche in Europe. It was in this capacity that he identified the need for a dedicated compliance knowledge management system (CKMS). Consequently, he began to draft a blueprint for his Compliance to Product application in 2001. His CKMS concept has been tested and validated by C&R's clients and is now fully operational in several sites. C&R has its headquarters in Cork, Ireland, while its software development team is located in Northern California and in Ireland. C&R's team of governance, risk, and compliance (GRC) domain experts includes lawyers in Ireland, the UK, Europe, and the US. Mr. McGovern can be reached at Compliance and Risks Ltd., National Software Centre, Mahon, Cork, Ireland. Tel: + 353 (0) 21 2309352; Fax + 353 (0) 21 2309353; E-mail: d.mcgovern at complianceandrisks.com.

Gary McGraw

Gary McGraw, Cigital, Inc.'s CTO, researches software security and sets technical vision in the area of software quality management. Dr. McGraw is coauthor of five best-selling books: Exploiting Software, Building Secure Software, Software Fault Injection, Securing Java, and Java Security. His new book, Software Security: Building Security In, will be released in February 2006. A world authority on software and application security, Dr. McGraw consults with major software producers and consumers. Dr. McGraw has written more than 75 peer-reviewed technical publications and functions as principal investigator on grants from Air Force Research Labs, DARPA, the National Science Foundation, and NIST's Advanced Technology Program. He serves on Advisory Boards of Authentica, Counterpane, and Fortify Software, as well as advising the computer science departments at UC Davis and UVa and the School of Informatics at Indiana University. Dr. McGraw holds a dual Ph.D. in cognitive science and computer science from Indiana University and a BA in philosophy from UVa. He is a member of the IEEE Security and Privacy Task Force and was recently elected to the IEEE Computer Society Board of Governors. He writes a monthly security column for Network magazine, is the editor of "Building Security In" for IEEE Security & Privacy magazine, and is often quoted in the press.

Sam McLellan

Sam McLellan is currently Principal Usability Architect at Schlumberger's Houston Technology Center (USA), responsible for the user experience of its product portfolios in such domains as oilfield drilling, information management, and production. He joined Schlumberger in 1985 and was one of the early champions of formal usability practices throughout the organization, leading the company-wide human interface SIG during its inception. He is an active participant in the local Human Factors and Ergonomics Society (HFES) in Houston, Texas, and his work has appeared in several professional human factors journals on subjects ranging from practical user review methods for APIs, remote testing, longitudinal usability studies, and metrics. Dr. McLellan can be reached at sam.mclellan at slb.com.

Steve McMenamin

Steve McMenamin is Vice President of Engineering at BEA Systems in Kirkland, Washington. He led the engineering team that developed (and continues to develop) WebLogic Workshop, an application development framework and integrated development environment. He is also responsible for the integration of all the component products that make up the WebLogic Platform. Mr. McMenamin joined BEA Systems as a result of its acquisition of Crossgain Corporation of Redmond, Washington, where he was senior director of engineering. He previously held a variety of management positions at Southern California Edison, where he was responsible for leading the changes required by the restructuring of California's retail electricity market. Prior to joining Edison, Mr. McMenamin was a consultant in information systems development. He is a member of the Atlantic Systems Guild and has consulted and lectured throughout the world. He can be reached at stevem at gmail.com.

Laurie Hill McQuillan

Laurie Hill McQuillan, CISSP, has been a technology consultant for 25 years, providing IT support services to commercial and federal government organizations. Ms. McQuillan is director of Network Security Services for Network Designs, Inc. and a co-founder of KeyCrest Enterprises, a national security consulting company. She has a master's degree in technology management and teaches graduate-level classes on the uses of technology for research and the impact of technology on culture. Ms. McQuillan is a founder and treasurer of the Northern Virginia chapter of the Information Systems Security Association (ISSA). She can be reached at lmcquillan at netdes.com.

Neal McWhorter

Neal McWhorter is a Principal at Enterprise Agility, a specialty consulting firm focusing on business architecture and business engineering. Enterprise Agility provides senior leadership, mentoring, and training to organizations that are attempting to engineer a more agile approach to their business automation efforts in order to provide more direct control of business rules and processes to individuals with operational business responsibility. Mr. McWhorter has been a key figure in the movement to integrate the key business engineering disciplines -- business process analysis, business rules analysis, business entity analysis, and task automation -- into formal business specifications. He has worked extensively with large organizations to assist them in implementing an approach to business architecture that fits the unique needs of each organization. Mr. McWhorter currently cochairs both the OMG Business Architecture Working Group as well as the Brainstorm Business Architecture Conference. He can be reached at neal.mcwhorter at enterprise-agility.com.

Nancy Mead

Nancy Mead is senior member of the technical staff in the Networked Survivable Systems Program of the Software Engineering Institute (SEI) and a faculty member in the Master of Software Engineering program at Carnegie Mellon University. Dr. Mead is currently involved in the study of survivable systems architectures and the development of professional infrastructure for software engineers. Her research interests are in the areas of software requirements engineering, software architectures, software metrics, and real-time systems. Dr. Mead can be reached at nrm at sei.cmu.edu.

Christophe Meili

Christophe Meili has more than 14 years of business and marketing performance management (MPM) experience from his international positions at HP and Procter & Gamble. He developed marketing measurement tools and processes and tested them on the businesses he was leading to make continuous improvement possible. Mr. Meili’s teams and their pan-European agencies applied these principles successfully to drive international growth for their consumer and business goods and services and were recognized by five industry awards. He created and is currently the CEO of Jaree, a software and consulting company in MPM. Mr. Meili holds master’s degrees in physics from the Zürich ETH and in international relations from Paris Sciences Po. Mr. Meili is an IMD (Lausanne) Alumnus. He can be reached at christophe.meili at jaree.com.

Stephen J. Mellor

Stephen J. Mellor is an internationally recognized pioneer in creating effective engineering approaches to software development. In 1985, he published the widely read Ward-Mellor trilogy Structured Development for Real-Time Systems; in 1988, the first books defining object-oriented analysis; and in 2002, Executable UML: A Foundation for Model-Driven Architecture. Mr. Mellor's most recent book, MDA Distilled: Principles of Model-Driven Architecture, was published in March 2004 and coauthored by Kendall Scott, Axel Uhl, and Dirk Weise. Mr. Mellor is founder of Project Technology, Inc. (www.projtech.com), a company specializing in Executable UML and MDA tools. He is a member of the IEEE Software Industrial Advisory Board, and he was guest editor for a special issue of IEEE Software on model-driven development in September 2003. Mr. Mellor can be reached at steve at projtech.com.

Grigori Melnik

Grigori Melnik is a software engineer, researcher, coach, and educator with 15 years of industrial and academic experience. He is currently affiliated with the University of Calgary and SAIT Polytechnic where he conducts applied research and teaches senior software engineering courses. His areas of expertise include agile methods, empirical software engineering, software testing and test automation, e-business software engineering, and software economics. Prior industrial engagements include Microsoft Canada Money and SmallBiz portal projects, Pan-Canadian Online Learning Portal with the Council of Ministers of Education, Canada, and The Canadian Agile Network - Le Réseau Agile Canadien. Mr. Melnik is an agile enthusiast who has been involved with the agile community since 2000. He is a certified Scrum Master, a member of the Agile Alliance, and a regular contributor and speaker to international agile conferences and workshops. He is the Research Chair of the Agile 2007 conference and a guest editor of the IEEE Software Magazine issue devoted to TDD. He is the leader of the Calgary Agile Methods User Group (CAMUG) and a member of ACM, CADE, IEEE, IEEE Computer Society, IFPUG, and SIAM. He can be reached at melnik at cpsc.ucalgary.ca.

Terry Merriman
Mike Messinger

Mike Messinger is a renaissance patent attorney practicing in the electronics group at Sterne, Kessler, Goldstein & Fox PLLC (www.skgf.com). He works primarily with emerging companies to identify and leverage intellectual property assets. Mr. Messinger has examined, taught, and mentored in the area of intellectual property for 18 years and enjoys the challenge and hope that drives teams that innovate in cutting-edge software and electronic products and applications. Mr. Messinger can be reached at mikem at skgf.com.

Ralph Menzano

Ralph Menzano is the National Strategist for Transportation at Oracle Corporation. He has served as the CIO for Southeastern Pennsylvania Transit Authority and as a VP of systems for JPMorgan Chase, General Motors, and St. Gobain. He is a graduate of Villanova University and serves on its advisory board for its College of Commerce & Finance. He is the author of Making IT Happen and is a cofounder of Ascendigm, LLC, an IT think tank. Mr. Menzano can be reached at ralph.menzano at oracle.com.

Hans Mikkelsen

Hans Mikkelsen is a consultant in Prodevo Project Methodology, focusing on development of project competencies. In addition, he is an Adjunct Professor at the Center for Industrial Production, Aalborg University. He has coauthored with Jens O. Riis two books on project management: Ledelse af Projektmylderet (Managing the Myriad of Projects) (in Danish only); and Adræt Virksomhedsudvikling (Agile Company Development) (in Danish only). They are authors of the most widely used Danish textbook, Fundamentals of Project Management (in Danish only) and numerous books and papers on project management.

Mark Miller

Mark is Director of Development and Support for RR Donnelley's Dynamic Communications Solutions group which provides Web based customer solutions. His focus in in product development and support. He has great interest in appropriate SDLC's (MSF and XP shop currently) and associated management and metrics of those projects. He has over 15 progressive years of management and consulting experience within engineering and IS/IT organizations. He has worked for as an employee or consulted for both global and Fortune 500 companies in the areas of project & program management, software development and many support functions in various industries. Mark has a BSEE (Computer Architecture) from the University of Virginia and is Project Managment and Microsoft Certified (PMP, MCP). Contact him at Mark.Miller at rrd.com.

Tom Mochal

Tom Mochal, PMP, is President of TenStep, Inc. (www.TenStep.com), a methodology development, consulting, and training company. He is also head of the TenStep Group, a network of TenStep offices supporting the TenStep process in numerous languages and countries around the world.

Mr. Mochal is author of Lessons in People Management and Lessons in Project Management. He is also author of several business methodologies, including the TenStep Project Management Process; a complete portfolio management process (PortfolioStep); a project lifecycle methodology (LifecycleStep); and a framework for building and running a project management office (PMOStep).

Mr. Mochal recently won the 2005 Distinguished Contribution Award from the Project Management Institute (PMI) for his global work in spreading knowledge of project management. He is a speaker, lecturer, instructor, and consultant to companies and organizations around the world. He is a member of the Atlanta, Georgia, USA, chapter of PMI; the American Management Association; the American Society for the Advancement of Project Management; and is a partner in Management Mentors, a group dedicated to building knowledge in project management, IT management, and leadership/personal development.

Charlton Monsanto

Charlton Monsanto, a 16-year veteran in the IT industry, is currently CIO of Prudential Fox Roach/Trident in Devon, Pennsylvania, USA. Previously, he was partner and CTO at LiquidHub, Inc., in Wayne, Pennsylvania, where he managed the firm's strategic direction for enterprise architecture, enterprise portals, information architecture, and vendor partnerships. In addition, he led business development initiatives and consulted with clients in the real estate, pharmaceutical, financial services, and manufacturing industries, assisting with analysis and strategy, integration and collaboration, portals, knowledge management, intranets, and e-learning. He holds bachelor's and master's degrees in information science and technology from Drexel University. He can be reached at cmonsanto at foxroach.com.

J. Benjamin Moore, Jr.

Ben Moore is a Principal at the Sprit Consulting Group. He has more than 30 years' experience in managing and consulting to complex IT organizations. He has led ITIL implementations for the US federal government in the intelligence community. Mr. Moore conducted major engagements for Fortune 500 companies supporting their IT management and is known for his expertise in implementing best practices to improve the quality of IT organizations. He is an ITIL Certified Service Manager and trainer. He can be reached at bmoore at spritconsulting.com.

Christine Moore

Christine Moore is founder and President of Arthur Maxwell, Inc., a leadership training and consulting company located in Minneapolis, Minnesota, USA. Arthur Maxwell was established in 1998 and delivers training and consulting services globally. For more than 12 years, Ms. Moore has led, trained, and coached project teams charged with creating or improving products and processes. Over the past several years, her emphasis has been in working with senior managers and executives who are attempting to significantly change employee behavior through the introduction and use of project management methodologies, agile software development practices, Six Sigma, and program management offices. Ms. Moore leads educational workshops in the areas of project management, organizational change, creating high-performing teams, and "winning commitment." She can be reached at christinemoore at arthur-maxwell.com.

Jo Ellen Moore

Jo Ellen Moore is a Professor in the Department of Computer Management and Information Systems at Southern Illinois University Edwardsville (SIUE). She holds a PhD in organizational behavior and HR management from Indiana University, a master's degree in psychology from Illinois State University, and a bachelor's degree in mathematics from Millikin University. In the corporate environment, Dr. Moore worked as an IT manager, project manager, systems programmer, and applications programmer. She speaks archaic languages such as COBOL and Assembler and presently teaches SAP ABAP programming. Dr. Moore also teaches project management in the SIUE curriculum and in workshops offered through the School of Business Executive Education. As a researcher, she is interested in the management of IT professionals and technology. Dr. Moore's work has been published in both academic and applied outlets such as Information Systems Research, MIS Quarterly, Academy of Management Review, MIS Quarterly Executive, Academy of Management Learning and Education, Communications of the ACM, Human Resource Management Review, and HR Magazine. She can be reached at joemoor at siue.edu.

Al Moreno

Al Moreno is cofounder and coprincipal of Sinecon, a business intelligence consultancy specializing in data integration for BI/DW solution architecture design. He has more than 20 years of data warehouse and business intelligence experience and has implemented many large-scale solutions in both the US and European markets. Mr. Moreno can be reached at amoreno at sinecon-llc.com.

Patrick E. Moroney

Patrick E. Moroney is President of The Barnier Group LLC, an IT consulting, services, and staffing firm. He has been a business leader and IT professional for 26 years, with 10 years' experience in large-cap CIO roles at Health Care Service Corporation (Blue Cross Blue Shield of Illinois, Texas, New Mexico, Oklahoma), The ServiceMaster Company, and the Food and Nutrition Sector of Monsanto (NutraSweet, Equal, others). He has experience leading major organizations on six continents through large-scale system implementations, business transformations, outsourcing, and merger, acquisition, and divestiture work, as well as organizational governance and effectiveness efforts.

Mr. Moroney is a board member of the Chicago Chapter of the Society for Information Management (SIM), a member of the Association of Information Technology Professionals (AITP), and President of Technology Leaders Association, a networking organization for senior technology executives. He is a board member for i.c.stars, a not-for-profit organization that trains future technology and business leaders from the inner city, and he serves on the Technology Advisory Committee for the School of Computer Science, Telecommunications, and Information Systems (CTI) of DePaul University. Mr. Moroney is a member of the Executives' Club of Chicago and received the club's "CIO of the Year" award for 2004. He was named one of ComputerWorld's "Premier 100 IT Leaders in 2006". Mr. Moroney can be reached at patrick.moroney at gmail.com.

Martin Morrow

Martin Morrow is the CEO, chairman, and founder of Quovix, an Indianapolis, Indiana-based software development company. Quovix provides custom software solutions using its own community-driven approach and assists others in developing their own communities by making its experience and tools available. Mr. Morrow frequently writes and speaks on collaboration and networked organizations. Mr. Morrow can be reached at Tel: +1 888 376 5164; E-mail: mmorrow at quovix.com; Web site: www.quovix.com.

Florian Mösch

A graduate in civil engineering, Florian Mösch is a VP of Enterprise Integration & Architecture at T-Mobile Deutschland GmbH. He is responsible for all integration architecture matters and the corresponding technologies and standards. Mr. Mösch started his career at Digital Equipment Corp in Cologne, Germany, and in 1992 joined digital mobile radio DeTeCon in Bonn, Germany, where he was responsible for the project's PC and server technology in the data center. In 1993, T-Mobile was founded out of this and other projects. In the beginning, Mr. Mösch set up and managed the department managing the system operation office communications and the system design team. In 1999, he took over the leadership of the main department IS Engineering Services in IS application development. From 2004 on, he has specialized in integration technologies. Among others, Mr. Mösch was responsible for implementing a T-Mobile-wide EAI backbone. In March 2005, he became responsible for the European unit of T-Mobile associations for Enterprise Integration. Besides the operative responsibility for development and deployment, Mr. Mösch also looks after all strategic aspects of integration for the European T-Mobile Group. As Deutsche Telekom moves toward convergence for fixed and mobile customers in Germany, he is involved in architectural and integration topics on the Telekom Group level. Mr. Mösch can be reached at Florian.Moesch at t-mobile.de.

Andrew Muddimer

Andrew Muddimer is Chief Usability Architect for Schlumberger's Information Solutions segment. He orchestrated the first formal usability group inside this organization and manages a team of usability specialists at its technology centers around the world. He graduated from Loughborough University (UK) with a degree focusing on requirements gathering and prototyping techniques, beginning his career at Schlumberger soon afterward as an ergonomist at the Industrial Design facility in Gatwick, UK. He has worked on numerous hardware projects, ranging from control cabin interiors, ticket machines, and seismic land equipment to large suites of software interfaces. He has served as President of the Houston, Texas, chapter of HFES, has several patents related to design, and as part of ongoing work with oilfield clients, most recently presented work on ergonomic computing and geophysical interpretation at the SEG in San Antonio, Texas, in 2007. Mr. Muddimer can be reached andrew.muddimer at slb.com.

Mark Mullaly

Mark Mullaly is President of Interthink Consulting Incorporated (www.interthink.ca), an organizational development and change firm specializing in the creation of effective organizational project management solutions. Since 1990, Interthink has worked with companies throughout North America to develop, enhance, and implement effective project management tools, processes, structures, and capabilities. Mr. Mullaly is also the author of Interthink's Project Management Process Model (PM2), a maturity model that has been used to assess more than 550 companies worldwide. Mr. Mullaly can be reached at mark.mullaly at interthink.ca.

Philip S. Mullis

Philip S. Mullis is an Enterprise Architect. In his 27 years with EDS and now HP, he has performed a wide range of roles, including Chief Technologist for several major clients. Mr. Mullis specializes in defining the strategies, governance, and deployment capabilities for clients and internal organizations. He has also defined and delivered global training and programs to develop architects for the corporation. Currently, Mr. Mullis is leading the transition of a major client to its future-state EA. He is a British Computer Society member, a Chartered IT Professional, and a Master Certified IT Architect. He can be reached at philip.mullis at eds.com.

Mani Munikrishnan

Mani Munikrishnan is a Senior Consultant with Infosys. He has more than eight years of IT consulting experience. Mr. Munikrishnan has extensive experience in package evaluation, e-business suite implementation, package-enabled reengineering, global rollouts, and application maintenance and support. He has been involved in full-cycle applications implementation in such industries as high-tech, manufacturing, services, and ISV. He has also created ready-to-use vertical solutions focusing on multichannel commerce in the retail industry. At Infosys, he has also been an integral part of the team that has evolved a package-sizing framework (Package Points) and developed a tool for the same. Mr. Munikrishnan holds a master's degree in industrial engineering from the State University of New York at Binghamton and a bachelor's degree in mechanical engineering from Birla Institute of Technology & Science (BITS), Pilani, India.

Thomas H. Murphy

Thomas H. Murphy is the Senior VP and CIO for AmerisourceBergen Corp. (ABC), a pharmaceutical services provider working with manufacturers of branded and generic pharmaceuticals, biotech and specialty drugs, over-the-counter remedies, and health and beauty aids. Mr. Murphy is specifically responsible for all IT activities for ABC Drug Corporation as well as general corporate. In May 2008, he was assigned the additional responsibility for leading the company's ERP-enabled business transformation program. Mr. Murphy has 25 years' IT leadership experience, primarily in the tour and travel industry. He builds high-performance organizations out of underperforming groups using shared organizational values and purposeful culture. Mr. Murphy brings leadership authenticity to his teams and has been successful in accelerating the human and financial returns to his companies. He was named one of Computerworld's 2002 Premier 100 IT Leaders and was recently recognized at the Global CIO Executive Summit as a Top Ten Global CIO for Leadership & Innovation. Mr. Murphy's organizations have been recognized for innovation, resourcefulness, and for being among the best places to work in the IT industry. He began his career with Marriott Corporation, and assumed roles of increasing responsibility with Interstate Hotels & Resorts, Omni Hotels, Avis (Cendant), Bristol Hotels & Resorts, and Royal Caribbean Cruise Lines. He joined ABC in May 2004.

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Renjith S. Nair

Renjith S. Nair is a Senior Architect with more than 11 years' software industry experience. His experience includes architecting distributed computing applications and modernizing legacy applications. Mr. Nair's current interests involve enterprise architecture implementation, with a focus on legacy modernization. He can be reached at renjithsnair at gmail.com.

John Nalbone

John Nalbone is a cofounder and a senior consultant at Ronin International, Inc. (www.ronin-intl.com). He has over 15 years' experience in the software development industry, and has worked in every aspect of the system development lifecycle. He can be reached via e-mail at john.nalbone at ronin-intl.com.

Scott J. Nathan

Scott J. Nathan is an attorney whose practice is focused on technology-related matters. He currently advises clients on Internet-related risks and risk avoidance, including negotiating and drafting creative service-level agreements, employee relations, and insurance coverage. He also engages in litigation regarding intellectual property and technology disputes, most recently in a case involving claims of computer fraud and abuse. Mr. Nathan is the coauthor of "The Legal Framework for Protecting Intellectual Property," which appears in The Computer Security Handbook (4th ed.) and has written and spoken extensively about such issues as online privacy and cyberspace jurisdiction. Mr. Nathan holds a bachelor's degree from Syracuse University and a JD from Suffolk University Law School. He can be reached atsjnathan at mindspring.com.

James Naylor

James Naylor is President and lead visionary of products and services for KENOVA Technologies, a software development company with offices in the US and India that focuses on projects with limited IT budgets. Before joining KENOVA, Mr. Naylor was Director of Product Development for a packaging performance management company and spent 15 years with a technical document management company as VP of operations. After achieving his ONC and HNC in heavy engineering, he completed his industrial BSc (with honors) from Trent University, England, with his thesis grounded in robotics technology.

Mr. Naylor has more than 18 years' experience in the IT sector in many successful capacities. As a manager and director of customer support services, he developed systems to provide world-class customer care, profitably. As a programmer and coauthor of the high-level ACL scripting language, he helped make customization of technical document management and workflow easier. Mr. Naylor has also been a trainer and author of training syllabi. In the capacity of product management (technical through marketing), he has orchestrated more than five major product releases. Mr. Naylor has worked as a technical writer and as an IT consultant and business/marketing coach. Throughout his career, he has managed and participated in hundreds of IT projects, from infrastructure design and deployment to product development and professional services, trying many different approaches and systems automation.

More recently, Mr. Naylor has been practicing and honing APM for KENOVA's IT projects. He has applied the agile approach to KENOVA's project environment, which consists of a fragmented project community, numerous concurrent projects with limited budgets, and a heavy dose of collaboration software. He can be reached at James.Naylor at KenovaTech.com.

Ben Nelson

Ben Nelson is the CIO for the Kansas Department of Transportation. He has held this position for the past 18 years. Prior to that, Mr. Nelson held a series of positions in the US Navy. Mr. Nelson is also Cochairman of the Computer and Information Technology Committee of the Transportation Research Board and is involved in a wide variety of IT and transportation management activities.

Sue Newell

Sue Newell is the Cammarata Professor of Management, Bentley College and Visiting Professor of Management at Royal Holloway, University of London. She has a BSc in psychology and a PhD from Cardiff University. Dr. Newell is currently the PhD Director at Bentley. She has worked previously at Aston, Birmingham, Nottingham Trent, and Warwick Universities, all in the UK. Her research focuses on understanding the relationships between innovation, knowledge, and organizational networking -- primarily from an organizational theory perspective. At Warwick, Dr. Newell was a founding member of ikon, and she continues to focus on research that explores innovation processes using knowledge and organizational networking perspectives. She is also involved in research that explores the implementation and use of packaged information systems. Her research emphasizes a critical, practice-based understanding of the social aspects of innovation, change, knowledge management, and interfirm networked relations. Dr. Newell has published over 60 journal articles in the areas of organization studies, management, and information systems as well as numerous books and book chapters.

Niel Nickolaisen

Niel Nickolaisen has held technology executive (CIO) and operations executive (COO) positions in large and medium-sized enterprises, typically in turnaround roles. He is an expert in the rapid/adaptive selection, implementation, and deployment of enterprise business applications, analysis tools, and systems. He has developed a strategic and tactical alignment model that results in significantly improved returns on technology and business initiatives, by both improving the benefits and reducing the costs and risks.

He has in-depth knowledge of enterprise management technologies, enterprise resource planning applications, and storage management tools. He holds two patents for enterprise management tools. He is past President of the Intermountain Chapter of the Society for Information Management. He holds an MS in engineering from MIT and a BS in physics from Utah State University.

Mr. Nickolaisen can be reached at nnickolaisen at headwaters.com.

Richard L. Nolan
Dan North

Dan North has been writing software for more than 12 years, and is a programmer and coach for ThoughtWorks, a global IT professional services firm, where he encourages people to write tests. For more information about testing, Agile software development or to just say hello, e-mail Dan at dnorth at thoughtworks.com of visit www.thoughtworks.com.

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Patrick O'Beirne

Patrick O'Beirne has been managing director of Systems Modelling Limited since 1981. His current focus is spreadsheet systems modeling and auditing services as well as IT consultancy. He is current chair of the European Spreadsheet Risks Interest Group (EuSpRIG) and of SoftTest Ireland, and a fellow of the Irish Computer Society. He advised the ECDL Foundation on the content of a syllabus for a new certification in good spreadsheet practices. His latest book is Spreadsheet Check and Control (Systems Publishing, 2005, ISBN 190540400X). He was an expert advisor to the European Commission during the first euro currency conversion of 12 member states. He provided presentations and tutorials internationally, changeover consulting, and compliance auditing. He is an approved software tester to the BASDA standard for EMU compliance, and contributed advice and converter testing services to the national Euro Business Awareness Campaign of Ireland. His book Managing the Euro in Information Systems; Strategies for Successful Changeover was published by Addison Wesley in August 1999 (ISBN 0201604825). His long career spans many facets of software systems development, testing, and training. He is a director of the Informatics Development Institute, which managed the TRINET FP5 project to provide remote regions with access to the worldwide Internet via low-earth-orbiting satellites. During the Year 2000(Y2K) project wave, he wrote many articles, spoke internationally, consulted, and audited projects. Prior to that he gained a certification as a TickIT ISO9000 auditor, and he promoted software development process improvement using the Personal Software Process. He lectured on Quantitative Methods and IT training in the Irish Management Institute, and in computer applications at the Management Science School of the Department of Statistics in Trinity College Dublin. Prior to setting up Systems Modelling Ltd, he worked as a business analyst in Operations Research for Irish Fertiliser Industries, applying linear programming for production optimization and project financial modeling. His interest is in practical, effective solutions to systems problems, with a focus on the real objectives to be attained. Project references are available on request. He can be reached at http://www.sysmod.com.

Kevin O'Connell

Kevin O'Connell is a senior software engineer in a major aerospace firm in Southern California. He has degrees in social science and engineering and has combined his life-long interest of both fields into an unusual perspective of the business world and society. His ideas are presented in his upcoming book, The Mythology of Reality (Foundations of Psychohistory). His commonsense approach uses myth to show why ideas can take on a life of their own leading to sometimes disastrous consequences. You may reach Mr. O'Connell at mrkcoconnell at yahoo.com.

Theresa A. O'Connell

Theresa A. O'Connell is a well-published researcher and popular speaker on usability engineering. After management and senior positions for major IT consulting firms, she formed Humans and Computers, Inc., whose goal is to make computing technologies compatible with people. Her consulting track record includes integrating usability engineering practices into more than 100 software development projects in North America and Europe. She has worked in fields as varied as telecommunications and finance. Her US government clients have included the defense agencies, the US Census Bureau and the US Patent and Trademark Office. Her other areas of expertise include usability principles and software internationalization and localization. She can be reached at toconnell at acm.org.

Tony O'Driscoll

Tony O'Driscoll leads Performance Architecture Analysis and Design for IBM Sales Learning. Dr. O'Driscoll is a recognized authority in the areas of organization learning, knowledge management, change management, business strategy, and corporate innovation. He has in-depth knowledge and extensive experience in optimizing and managing organizational performance, and he has consulted with business leaders around the world on how to create sustained competitive advantage in an increasingly networked and knowledge-enabled global economy.

Dr. O'Driscoll is also an adjunct faculty member at North Carolina State University's Colleges of Management and Education. He is an active member of International Society for Performance Improvement (ISPI), American Society for Training & Development (ASTD), and Academy of Human Resource Development (AHRD). He also serves as a Research Fellow for ASTD and is a member of the Editorial Board for Human Resources Development Quarterly (HRDQ). Currently, his research is focused on the potential of 3D Internet technologies to drive enterprise innovation, transformation, and productivity.

Dr. O'Driscoll has been a keynote presenter, panelist, workshop leader, and facilitator at over 70 national and international conferences and symposia. Currently, his speaking engagements emphasize the critical need for corporations to leverage their organization and IT infrastructures to better harness the key asset in a services-driven Information Age economy: creative and passionate people. He can be reached at odriscol at us.ibm.com.

Edgar Ortiz

Edgar Ortiz is a Senior Director with DiamondCluster International. He has more than 20 years' experience in risk management, database marketing, data mining, and the design of large-scale systems in the retail, financial services, home improvement, and travel industries. He has held management positions at GE Capital Card Services, Citibank, IBM, and JCPenney. He is a former McKinsey CRM consultant and past President of the Texas chapter of the American Statistical Association. He can be reached at edgar.ortiz at diamondcluster.com

Ian Osborne

Ian Osborne is Project Director for the Grid Computing Now! Project at Intellect. Grid Computing Now! is a knowledge-transfer network, funded by the UK government's Technology Strategy Board, aimed at transferring the knowledge and capabilities necessary to realize the value of grid technologies in UK public and private sectors. Intellect, the UK trade association for the IT, telecoms, and electronics industries, is leading this project in partnership with the National e-Science Centre in Edinburgh, a world leader in grid technologies for e-science, and CNR Ltd., a Bristol-based management consultancy. The project involves leading IT suppliers, the UK e-science community, and a growing number of interested business and academic professionals. Mr. Osborne has worked in ICT since 1972. He trained as a computer programmer at Cornhill Insurance before stints with British Airways and International Computers Limited. In 1979, he joined HP, where he enjoyed a substantial career working in R&D, quality, and marketing at HP locations in the US and UK. He held senior management positions in HP's European Research Laboratories and Telecom Systems Business. Mr. Osborne has a master's degree in the management of technology, a joint degree awarded by the Universities of Sussex and Brighton in 1992. He is a member of the British Computer Society and a Chartered Information Technology Professional, a member of the Association for Computing Machinery, and an Associate Member of the Institute of Electrical and Electronics Engineers. He can be reached at ian.osborne at intellectuk.org.

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Anastasios A. Pallas

Anastasios A. Pallas is an IT professor in secondary education in Greece. He is currently finishing his M.Sc. in IT at the University of Paisley, Scotland, in collaboration with the Technological Educational Institution of Pireaus, Greece. Mr. Pallas's research focuses on investigating the spam phenomenon in Greece and evaluating the effectiveness of comparatively unexploited techniques such as spam traps. He has experience consulting on and deploying Internet/intranet-based application projects, and his broad interests include information security, Web services, e-commerce, e-learning, and the social impact of the Internet.

Michal Paluskiewicz

Michal Paluskiewicz is a Senior Consultant at Infovide, specializing in J2EE systems and agile software development. Since beginning his career at Infovide in 2000, Mr. Paluskiewicz has participated in numerous J2EE projects, mainly as an architect, expert, or a team leader. He has authored many J2EE trainings and taught courses, during which he always tries to transfer to listeners as much of his hands-on-experience as possible. Mr. Paluskiewicz has written several papers and published articles on J2EE and mobile technologies. He can be reached at mpaluskiewicz at infovide.pl.

Deepak Pareek

Deepak Pareek is a creative, forward-thinking strategist, author, and coach who translates strategies into actions and quantifiable results. He is is armed with a formal education in engineering and business and is always looking for areas of improvement. A World Bank technology consultant, Mr. Pareek has 10 years' experience in multiple technology domains, extensive global management and technology consulting experience, and has strategically designed IT solutions for world-class financial institutions, banks, and enterprises. He has written articles in the management and technology field for various journals and Web sites and speaks regularly on topics related to management, banking, leadership, and technology at conferences worldwide. He can be reached at d_p at india.com.

Jacob Park

Jacob Park is Assistant Professor of Business Strategy and Sustainability at Green Mountain College in Vermont, where he focuses his teaching and research on issues of global environment, business strategy, corporate social responsibility, and community-based entrepreneurship. His edited book Ecology of New Economy: Sustainable Transformation of Global Information, Communication, and Electronics Industries was published in 2002; his forthcoming edited book Crisis of Global Environmental Governance: Toward a New Political Economy of Sustainability will be published in spring 2008. With Dr. Sarkis, he is an AT&T Faculty Fellow in Industrial Ecology, and the two are currently completing a project titled "Understanding Business and Environmental Value Opportunities in the Global Supply Chain of China's Information and Communication Technology (ICT) Industry." Prof. Park can be reached at parkj at greenmtn dot edu.

Sara Parker

Sara Parker is an associate with Vantage Partners, where she focuses on helping buyers and providers of IT and business process outsourcing services better manage their relationships. In 2003, Ms. Parker helped write a cross-industry study of 115 companies entitled "Best Practices for Negotiating and Managing Key Supplier Relationships." Prior to joining Vantage, Ms. Parker was a consultant with Accenture. There she helped her clients prepare for major systems implementations by improving business processes, modifying organizational roles, and designing and delivering customized training programs. Ms. Parker received a BA in economics and a BS in business administration summa cum laude from Bryant College. She can be reached at sparker at vantagepartners.com.

Tanaia Parker

Tanaia Parker is Founder and President of T. White Parker, a strategy and management consulting firm specializing in enterprise problem solving and strategic management. For more than 14 years, she has worked as a strategy consultant, enterprise architect, and business advisor to various levels of management within multibillion-dollar companies, public-sector organizations, and emerging startups. Her breadth of experience has helped to create a unique perspective and approach to strategic management and enterprise architecture. Ms. Parker has a bachelor's degree in business administration from American University and an MBA from George Washington University. Ms. Parker currently serves as President of the National Capital Area Chapter of the Association for Strategic Planning. She can be reached at tanaia.parker at twhiteparker.com.

John Parodi

John Parodi has more than 25 years of experience in software technical communication, including award-winning white papers, user documentation, and trade press articles on topics such as middleware, enterprise integration, security, software architecture, and development methodologies. During his career, he has worked in a number of capacities for several leading software vendors and professional services companies, including DEC, IONA, and Genesis Development Corporation. Mr. Parodi's favorite jobs have involved capturing and articulating the ideas of technical staff. He can be reached at johnparodi at metrocast.net.

Katia Passerini

Katia Passerini is an Assistant Professor and the Hurlburt Chair of Management Information Systems at the School of Management of the New Jersey Institute of Technology (NJIT), where she teaches courses in MIS, knowledge management, and IT strategy. She has published in refereed journals (such as Computers & Education, Communications of the ACM, Campus-Wide Information Systems, Communications of AIS, Society and Business Review, Journal of Educational Multimedia and Hypermedia, International Journal of Knowledge Management) and several peer-reviewed proceedings, particularly in the area of computer-mediated learning, IT productivity, and mobile communications. Her professional IT experience includes multi-industry projects at Booz Allen Hamilton and the World Bank. Dr. Passerini earned both an MBA and a PhD in information and decision systems from the George Washington University (GW) in Washington, DC. While at GW, Dr. Passerini was part of the learning and technology unit that supported the creation and deployment of distance learning courses university-wide. She worked as an instructional and multimedia specialist focused on faculty training and pedagogical effectiveness. She can be reached at pkatia at njit.edu.

Bipin Patel

Bipin Patel has just become the CIO of ProQuest CSA, an information company, having recently retired as Ford Motor Company's North American CIO after 26 years working for Ford in Europe, Asia, and the US. Mr. Patel oversaw IT for product development, manufacturing, marketing/sales, and service operations. Prior to this appointment, he was responsible for the creation of Ford's offshore Application Development Service in Chennai, India. From December 1999 to November 2003, Mr. Patel was Director of Management Systems overseeing IT for HR, healthcare, finance, and accounting. His responsibilities included the launch of the global intranet, the development and execution of the B2E strategy, and driving a common global accounting platform. Mr. Patel has also served as IT Manager for Asia Pacific Operations overseeing IT strategy for the region, and the launch of enterprise-wide IT systems for Asia Pacific and the emerging markets. He joined Ford of Europe in 1981 as an undergraduate trainee serving in a variety of IT positions in Ford Europe until 1996. Mr. Patel, a British citizen, was born and schooled in Tanzania. He has a BSc (honors) in math from the University of Greenwich in London, UK. He can be reached at bipin01 at gmail.com.

Charalampos Z. Patrikakis

Charalampos Z. Patrikakis is a Senior Research Associate for the Telecommunications Laboratory of the Institute of Communications and Computer Systems (ICCS) in Greece. He has participated in more than 25 national and global programs, 10 of which were as Technical Coordinator or Principal Researcher. Dr. Patrikakis has contributed to a vast amount of publications, including book chapters, international journals, international conferences, reports, as well as contributions to national legislation. He is a member of the editorial committee of 11 international journals, 29 international conferences, and has been the editor for two special international journal issues. Dr. Patrikakis's research interests include mobile network applications and services, mobile and pervasive computing, broadband network communications, IP data communications, P@P and ad hoc networks, personal networks architectures, and multimedia streaming. Dr. Patrikakis is a senior member of IEEE, a member of the Greek Computer Society, a certified trainer by the National Accreditation Centre of Vocational Training Structures and Accompanying Support Services, and a member of the Technical Chamber of Greece. He received his Dipl.-Ing. degree and his PhD from the National Technical University of Athens (NTUA). He can be reached at bpatr at telecom.ntua.gr.

Daniel J. Paulish

Daniel J. Paulish is a software project manager at Siemens Corporate Research in Princeton, New Jersey, USA, where he is responsible for Siemens' software architecture R&D program. He has more than 20 years' experience in software engineering management, and has been an international lecturer on software process improvement methods, project management, and measurement. He is the author of Software Metrics: A Practitioner's Guide to Improved Product Development and Architecture-Centric Software Project Management: A Practical Guide. Mr. Paulish can be reached at daniel.paulish at siemens.com.

Paul A. Pavlou

Paul A. Pavlou is an Assistant Professor of Information Systems at the University of California at Riverside. He received his PhD from the University of Southern California in 2004. His research focuses on information systems strategy, online marketplaces, and electronic commerce and has appeared in numerous journals. His work has been cited more than 350 times by the Social Science Citation Index of the Institute of Scientific Information and more than 1,200 times by Google Scholar. Mr. Pavlou won many Best Paper awards, including the 2007 IS Publication of the Year award, the 2007 ISR Best Paper award, the Top 5 papers published by Decision Sciences in 2006, the Best Doctoral Dissertation award of the 2004 International Conference on Information Systems (ICIS), the 2002 Best Interactive Paper award, and the Best Student Paper award of the 2001 Academy of Management Conference (OCIS Division). He also won several Best Reviewer awards, including the 2003 MISQ Reviewer of the Year award and the Best Reviewer award of the 2005 Academy of Management Conference (OCIS Division). Mr. Pavlou sits on the editorial boards of MISQ, JAIS, IJEC, ECRA, and DATABASE.

Kay Pentecost

Kay Pentecost is fascinated by programming, people, process, and chocolate. Ms. Pentecost has been a technical writer, Unix systems administrator, expert system developer, team lead, trainer, and programmer. She currently does Windows applications development in Visual Basic as a contractor and consultant. Ms. Pentecost is curious about excellence and mastery in software development and how to help a development team excel. She thinks the answers lie in the Extreme Programming practices, and she is working on becoming an expert in them. She has been practicing test-driven development for some time now and has authored the Visual Basic chapter in a forthcoming book about test-driven development. Ms. Pentecost has a B.B.A. in accounting and an M.S. in information systems technology. She bakes an excellent cheesecake, which she hopes to share with an XP team soon. Ms. Pentecost can be reached at kay.pentecost at acm.org.

Mark Peterson

Mark Peterson is the Managing Partner for Coeur Business Group, Inc. He has experience as a senior business and technology executive as well as an IT practitioner. Mr. Peterson has managed Digital Equipment Corporation's Midwest operations for services, led a US-wide technology integration firm, and was a VP with Meta Group in their Enterprise Strategies Practice. He continues to develop methods, models, and tools for value accretion in business investments and governance. Currently, Mr. Peterson provides executive coaching and large project leadership for Coeur Business Group, Inc., and is its Government Innovation Practice Lead. He can be reached at Mark.Peterson at coeurgroup.com.

Ana Paula Valente Pereira

Ana Paula Valente Pereira is a founding partner of WhatEver Consulting Group, a firm that helps customers to adopt an integrated set of standard IT processes, promoting open innovation and enterprise agility. She is also involved as a committer in the Eclipse Process Framework project. Ms. Pereira founded WhatEverSoft, a spinoff, in 1998, making it the first Sun Authorized Java Center established in Portugal. As CTO, she led the software engineering process group and the architecture in some awarded innovative projects (JavaOne 2000/2005; GSM World Congress 2000/2001). Prior to that, she worked for more than 10 years in R&D at the Instituto de Engenharia de Sistemas e Computadores (INESC), researching process modeling and object-oriented software methodologies. She holds an Msc in computer science from IST-Lisbon. Ms. Pereira can be reached at apereira at whatever.pt.

Charles P. Pfleeger

Charles P. Pfleeger is a master security architect in the Professional Services group of Exodus Communications, Inc., a leading provider of outsourcing solutions for Internet operations. Mr. Pfleeger provides analysis and consulting services for a range of commercial and government customers. His areas of expertise include threat and vulnerability determination for existing IT installations; design analysis for new sites to identify security requirements and plan for controls to contain risk; security analysis of security architectures and recommendation of countermeasures; integration of security techniques during software and systems development; incident detection, analysis, and response; and security of operating systems and networks. Mr. Pfleeger has lectured throughout the world and published numerous papers and books. His book Security in Computing , now in its third edition, is the standard college textbook in computer security. Mr. Pfleeger received a doctorate in computer science from Pennsylvania State University.

Dwayne Phillips

Dwayne Phillips has been a computer and systems engineer with the US government since 1980. He coauthored It Sounded Good When We Started, Working with People on Projects with Roy O'Bryan and wrote The Software Project Manager's Handbook, Principles That Work at Work , now in its second edition. Dwayne Phillips can be reached at d.phillips at computer.org. His Web site is http://dwaynephillips.net.

Roman Pichler

Roman Pichler works as a development process consultant at Siemens Corporate Technology in Munich, Germany. He supports various Siemens business groups in optimizing their development processes and specializes in agile/iterative development processes. He has published several articles on product development issues, most recently on accelerating product development and lean software development. Mr. Pichler can be reached at roman.pichler at siemens.com.

Gabriele Piccoli
Robert Pillar

Robert Pillar is a process evangelist, mentor, educator, entrepreneur, and senior consultant. He is actively involved in strategic direction formulation, process development adaptation, and deployment management. While specializing in process integration and software engineering capability at Rational Software Corporation, he worked with numerous organizations in both a technical and business-centric capacity to align strategic business and technical IT agendas. Mr. Pillar specialized in process implementation and corporate improvement as an IT consultant for Rational Software. He has managed numerous PMOs and advised on the implementation of many others. At Andersen Consulting, he worked with several large engagements, managing the PMOs and ensuring project alignment with corporate agendas as well as delivery success. Mr. Pillar was a senior consultant in KPMG's National Solutions and Methods Center, where he supported the development and international implementation of its enterprise methodology. He resides in the Dallas, Texas, area and can be reached at big5rup at excite.com.

Leyland F. Pitt

Leyland F. Pitt is Professor of Marketing, Segal Graduate School of Business, Simon Fraser University (Canada); and Senior Research Fellow, Leeds University Business School (UK). Mr. Pitt has also taught in executive and MBA programs at the University of Chicago's Graham School of Continuing Studies, Columbia University Graduate School of Business, Rotterdam School of Management, and London Business School. His work has been accepted for publication by such journals as Information Systems Research, Journal of the Academy of Marketing Science, Sloan Management Review, California Management Review, Communications of the ACM, and MIS Quarterly. In 2000, Mr. Pitt was the recipient of the Tamer Cavusgil Award of the American Marketing Association for best article in Journal of International Marketing. In addition, he has won several awards for teaching excellence, including the Dean's Teaching Honor Roll (Simon Fraser University); best MBA Teacher (Copenhagen Business School); Best Professor, Joint Executive MBA (University of Vienna and Carlson School of Management, University of Minnesota); Outstanding Marketing Teacher (Academy of Marketing Science); and the TD Canada Trust award for outstanding teachers. Mr. Pitt has also been listed as one of Canada's top MBA professors. He can be reached at lpitt at sfu.ca.

Pollyanna Pixton

Pollyanna Pixton is the founder of Evolutionary Systems, a business consulting firm that takes companies to the next level through collaboration and collaborative leadership. Ms. Pixton is also the cofounder and director of the Institute of Collaborative Leadership. She brings more than 35 years of executive and managerial experience from a variety of successful business and IT ventures to her company and the institute.

Ms. Pixton was primarily responsible for leading the development of the Swiss electronic stock exchange. In addition, she has developed control systems for electrical power plants throughout the world and merged the technologies and data systems of large financial institutions. Most recently, she has formed Accelinnova, a consulting group that helps companies to lead change through collaboration. Ms. Pixton speaks and writes on topics of collaborative leadership and business ethics and is currently working on a book focusing on collaborative leadership. Her education includes a master's degree in computer science, three years of graduate studies in theoretical physics, and a bachelor's degree in mathematics.

Ms. Pixton cofounded the Agile Project Leadership Network (APLN) and serves as the secretary on that board. She chaired the Agile 2006 Leadership Summit and presented a tutorial and workshop on collaborative leadership at Agile 2005. Ms. Pixton can be reached at p2 at ppixton.com.

Scott Pollino

Scott Pollino is a systems consultant in the technology department of a Fortune 100 financial service company. He specializes in process reengineering and systems design and includes semantics among his hobbies. Most recently, his efforts include formalizing business architecture within his company and showing its value by joining BPM and SOA.

Andy Pols

Andy Pols is an independent consulting specializing in using agile software development to deliver business value. Mr. Pols can be reached at andy at pols.co.uk.

Mary Poppendieck

Prasanna S R

Prasanna S R is a Principal Architect and Head of Technology and Architecture group at Infosys's Software as a Service practice. Prasanna has more than 12 years' experience in the software industry and has spent several years in addressing the business needs of Infosys's clients by implementing software solutions. He has also managed technology transformation initiatives for various customers. He can be reached at prasansr at infosys.com.

Ram Prasad Vadde

Ram Prasad Vadde is a Program Manager (Quality) working with the Enterprise Solutions unit of Infosys. He has more than eight years of IT experience in the area of QA, including process definition, implementation, improvement, and training. He has sound knowledge of CMMI, ISO, Six Sigma, and IFPUG Function Point Estimation. Mr. Vadde has extensive process consulting experience in package implementation, upgrade, and rollout apart from development, maintenance, and testing projects. He anchored various process initiatives at Infosys, including definition of a sizing framework called Package Points for package implementation projects; definition of standard process for Oracle global rollouts; CRM upgrade; and small team projects. Prior to Infosys, he was with Conseco India (formerly known as Codelinks Data Services Pvt., Ltd) as a senior quality analyst and helped the organization to be assessed at CMM Level 5 as a key member of the Software Engineering Process Group. He holds a postgraduate degree in business management from the Institute of Public Enterprise, Hyderabad, India, and a bachelor's degree in electronics and communication engineering from Osmania University, Hyderabad, India.

David Probert

David Probert is Head of the Centre for Technology Management and a Reader at the University of Cambridge. He had an industrial career with Marks & Spencer and Philips for 18 years before returning to Cambridge in 1991. His experience covers a wide range of industrial engineering and management disciplines in the UK and overseas. Research interests include strategic technology management, technology acquisition, innovation, new product introduction processes, and entrepreneurship.

Helen Pukszta

Helen Pukszta's consulting experience ranges from assessments of the IT function in fulfilling business requirements to interim running of IT groups with the goal of organizational transformation. She has extensive advisory and research experience in business-IT alignment, particularly as it relates to strategy, organizational structure, and culture. Additionally, Ms. Pukszta is an expert in incorporating technology considerations into business strategies, building and evaluating business cases for technology-based products and services, defining and articulating organizations' internal business demand for IT, and assessing the business value associated with adopting specific technology alternatives. Ms. Pukszta earned a Bachelor of Science degree in computer science from DePaul University and an MBA degree in Strategic Management and Finance from the University of Chicago. After beginning her career in 1987 as a systems engineer, Ms. Pukszta has worked in the IT field as a manager, consultant, and writer. Prior to launching her own practice, Ms. Pukszta was a practice manager for Braun Consulting, where she specialized in online analytical processing and data warehousing. Ms. Pukszta has written numerous articles on a variety of IT management topics, some of which have appeared in Computerworld and InformationWeek.

Rajesh Punjabi

Rajesh Punjabi is senior technical architect at ArcStream Solutions. Mr. Punjabi works directly with clients to find practical solutions to support their business needs. His duties require a deep understanding of the entire architecture of today's technical environments, including client devices, system management, security, and legacy systems.

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Whitney Quesenbery

Whitney Quesenbery is a user interface designer, design process consultant, and usability specialist with a passion for clear communication. She is an expert in developing new concepts for product designs and has produced award-winning multimedia products, Web sites, and Web and software applications. Ms. Quesenbery is the principal consultant for Whitney Interactive Design, LLC (www.WQusability.com), where her projects range from online financial news retrieval to hospital management software, Web applications, and corporate information tools for companies such as Eli Lilly, Novartis, the TriZetto Group, Open University, McGraw-Hill, Siemens, HP, and Apogee Communications. Before founding Whitney Interactive Design, she worked as a principal consultant for Cognetics Corporation. Ms. Quesenbery was one of the key developers of LUCID, the Logical User Centered Interaction Design Framework, which provides a basis for developing specific methodologies for usability and user centered design. She is active in the user experience community as President of the Usability Professionals' Association (UPA), on the Executive Council for UXnet, and as the manager of the STC Usability & User Experience Community Web site. As director of the UPA Voting and Usability Project and an appointed member of a Federal Advisory Committee working on voting systems standards for the Elections Assistance Commission, she works to ensure the usability of voting systems. Ms. Quesenbery's articles have been published in many industry journals and online forums. Her article "On Beyond Help -- User Assistance and the User Interface," published in Technical Communication, was awarded a Frank R. Smith Outstanding Journal Article commendation. She can be reached at whitneyq at wqusability.com.

Barbara Quinn

Barbara Quinn is the managing partner of 22c Partners, Inc., a consulting firm specializing in helping G&A functions to develop a positive brand and reputation. She coauthored the best-selling book Shared Services: Mining for Corporate Gold and is a frequent conference presenter. She can be reached at barbq at 22cpartners.com.

Asif Qumer

Asif Qumer is a PhD student (in software engineering) at COTAR, Faculty of Information Technology, UTS, where he studies agile and agent methods in the context of method engineering and quality assessment. He has been working in the software industry for more than five years. Mr. Qumer can be reached at asif at it.uts.edu.au.

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Ben Radhakrishnan

Ben Radhakrishnan is a Senior Project Manager with Pearson School Technologies in Mesa, Arizona, USA. He is responsible for State Requirements Code (SRC) software development. He is also responsible for the implementation of the agile process leading up to a new product for SRC. He has more than 20 years' experience in software development as a project manager and as a design/development manager for different functional areas for a leading telecom company prior to his current Pearson assignment. He also initiated and managed offshore software development in his previous company. In his current job, he manages two offshore development groups in India for SRC. He has a strong background in and knowledge of software processes and metrics. In his current job, he is heavily involved in agile project implementation and provides consulting to other groups in Pearson. He has an MBA from the University of Phoenix and an MS from the University at Buffalo, the State University of New York. He can be reached at ben.radhakrishnan at pearson.com.

S. Radhakrishnan

S. Radhakrishnan is the head of enterprise architecture at Asian Development Bank (ADB), a multilateral, multinational development bank, where he is responsible for IT architectures, technology planning, and architecture governance. Prior to joining ADB, Dr. S. Radhakrishnan was head of the architecture services practice of Tata Consultancy Services, providing technology solutions to business-IT problems for international companies. His professional interests include IT architectures, information management, and IT governance. Dr. S. Radhakrishnan is both a chief enterprise architect and lead architect in various technology areas. He can be reached at rsrinivasan at adb.org or s.radhakrishnan at gmail.com. The views expressed in this article are his own and do not reflect those of his employer.

Mahesh S. Raisinghani

Mahesh S. Raisinghani is an Associate Professor at Texas Woman's University School of Management and the President and CEO of Raisinghani and Associates International, Inc. Dr. Raisinghani is a Certified E-Commerce Consultant (CEC) and a Project Management Professional (PMP). In 2005, he was voted "Best Professor" for the most innovative teaching methods by his executive MBA students. While at the University of Dallas (UD), he was the recipient of the 1999 UD Presidential Award; the 2001 King/Haggar Award for excellence in teaching, research, and service; and the 2002 research award. Dr. Raisinghani has published in numerous leading scholarly and practitioner journals and presented at many international scholarly conferences. He was selected by the National Science Foundation to serve as a panelist on the Information Technology/E-Commerce Research Panel and Small Business Innovation Research panel, and he also sits on the board of directors of Sequoia Inc. Dr. Raisinghani can be reached at mraisinghani at twu.edu.

Ruby Raley

Ruby Raley is currently Vice President, Advanced Supply Chain Solutions at Descartes Systems Group. Ms. Raley has worked extensively in multimodal transportation and warehousing and has led the design, implementation, and development of transportation and inventory solutions around the world. For over 15 years, she has been working with object-oriented languages and systems to deliver leading-edge supply chain solutions. While at Descartes, Ms. Raley has been a panelist at both the Council of Logistics Management and eyefortransport conferences, and she has been published in Automotive Logistics magazine. She holds bachelor's and master's degrees in systems science from the University of West Florida, where she also taught as an adjunct Professor. Ms. Raley can be reached at ruby_raley at hotmail.com.

Isabel Maria Pinto Ramos

Isabel Maria Pinto Ramos is an Assistant Professor in the Information Systems Department of Minho University, Portugal, and Chair of its Information Systems Master Programs. Dr. Ramos is also Associate Editor of the International Journal of Technology and Human Interaction, a member of the editorial board of Enterprise Information Systems, and Secretary of the Technical Committee 8 (Information Systems) of IFIP -- International Federation for Information Systems, as well as its Portuguese representative.

Dr. Ramos coordinates a research group in knowledge management at the University of Minho and advises several PhD and master dissertations in the area. She is the principal researcher in several projects in partnership with Portuguese companies and governmental agencies. These projects focus on organizational memory, distributed cognition supported by information systems, and open innovation. She is the author or coauthor of two books and numerous scientific and technical papers. She has a master's degree in informatics for management and a PhD in information technologies and systems, specializing in information systems engineering and management. Dr. Ramos can be reached at iramos at dsi.uminho.pt.

Paul Ramsay

Paul Ramsay is a director of Equinox Limited, a New Zealand-based consultancy that specializes in all aspects of the software development lifecycle. He has more than 20 years' experience in the IT industry, primarily in the areas of project management and consulting. Mr. Ramsay is VP of the Global Enterprise Architecture Organization (www.geao.org) and President of the Wellington Chapter of the Worldwide Institute of Software Architects (www.wwisa.org). He can be reached at paul.ramsay at equinox.co.nz.

Rajeev Ranjan

Rajeev Ranjan is a Practice Manager of the Global Oracle Practice at Infosys. He is responsible for the delivery of client engagements, customer satisfaction, growth of the practice, competency development, and developing new markets and services. Mr. Ranjan has more than 12 years of IT and industry experience. He has extensive experience working on end-to-end ERP projects, package evaluation, and ERP roadmap definition for companies operating globally. He holds a bachelor's degree in engineering and a master's degree in business administration.

David Rasmussen
Ken Rau
Aurelio Ravarini

Aurelio Ravarini is Director of CETIC, Research Center on Information Systems, at the Università Cattaneo (LIUC, Italy), where he is also Senior Assistant Professor of IS for the School of Engineering and Director of the advanced course on service-oriented management engineering at the master level. His research expertise is in strategic IS, knowledge management systems, and IS development, the latter of which is focused on small and medium-sized companies. Dr. Ravarini is Visiting Professor at IESEG (France) and the University of Aarhus (Denmark). He also holds a Laurea in management engineering from Politecnico di Milano (Italy) and received his Masters in Training Trainers from ISMO (Italy). Dr. Ravarini is a member of the Association for Information Systems (AIS) as well as a member of its Italian chapter (itAIS). He has published more than 30 papers for international journals, book chapters, or conferences proceedings. Dr. Ravarini serves as Associate Editor for European Journal of Information Systems as well as for other international journals and conferences.

Kay Lewis Redditt

Kay Lewis Redditt is cofounder and Principal of CogniTech Services Corporation. She has a background in labor economics research and has held positions of MIS Director and Division CFO at American Express as well as Division COO at MacMillan Publishing. Ms. Redditt has a bachelor's degree in economic research and a master's degree in econometrics.

Andy Redwood

Andy Redwood is a principal consultant with The Cresta Group in the UK, working with clients to help them improve the quality, efficiency, and effectiveness of their testing resources. He is a frequent public speaker at European conferences and is an active member of the British Computer Society.

Ditka Reiner

Ditka Reiner is President and Founder of Reiner Associates, Inc., a consultancy in San Francisco, California, USA, specializing in technology, commodity and service contract negotiations, strategic sourcing, contract consulting, and software portfolio analysis. She has more than 20 years' experience in IT, which includes a broad range of specialties including application development, operation management, and distributed and mainframe change management. During her 18-year tenure at Fireman's Fund Insurance Companies (FFIC) and in her consulting practice, Ms. Reiner has negotiated a wide range of complex software, service, and outsourcing contracts, which she shares with others in the industry. She holds bachelor's and master's degrees in education and psychology. She can be reached at ditka at reinerassociates.com.

San Retna

San Retna is the Chief Portfolio Officer at the Enterprise Portfolio Management Office at AAA of Northern California, the second largest AAA affiliate in the US. With more than four million members in Northern California, Utah, and Nevada, and approximately 6,500 employees, the organization provides an extensive range of services including auto and homeowners' insurance, travel, roadside assistance, and financial services. The organization's portfolio/program management office initiative was established to develop and implement enterprise portfolio management processes. Mr. Retna is responsible for ensuring delivery excellence for a portfolio of 100-plus programs and projects across the enterprise. With a corporate investment of US $100 million to $200 million annually, these projects include business process redesign efforts, IT infrastructure upgrades, real estate activities, application development, and other capability initiatives. Under Mr. Retna's guidance and directorship, the resultant structured approach of the portfolio/program management office is enabling the realization of more than 80% of the promised business benefits. Prior to joining AAA of Northern California in 2002, Mr. Retna spent 12-plus years consulting for a variety of Fortune 500 clients including Bell Atlantic, Barclays Bank, J.P. Morgan, Merrill Lynch, Philip Morris, and Washington Mutual.

Gary L. Richardson

Dr. Gary L. Richardson currently serves as the coordinator for the graduate-level University of Houston project management certificate program. He has worked in various types of organizations during his 30-plus-year professional career. Early on, Richardson worked for Texas Instruments, the Defense Communications Agency, the US Department of Labor, and the US Air Force. Later, Richardson worked for Texaco and Service Corporation International in CIO-level positions. Mr. Richardson has published four computer-related textbooks and numerous technical articles related to IT. His current research not related to project management focuses on governmental controls and contemporary development techniques. He can be reached at gary.richardson at mail.uh.edu.

Jens O. Riis

Jens O. Riis is a Professor at the Center for Industrial Production, Aalborg University. He has coauthored with Hans Mikkelsen two books on project management: Ledelse af Projektmylderet (Managing the Myriad of Projects) (in Danish only); and Adræt Virksomhedsudvikling (Agile Company Development) (in Danish only). They are authors of the most widely used Danish textbook, Fundamentals of Project Management (in Danish only) and numerous books and papers on project management.

Jim Ritchey

As a founder of Delta Initiative, LLC, Jim Ritchey has over 20 years' experience in the technology industry. His strength is helping companies improve their connection between technology and business, focusing on managing and improving operations for organizations in various industries such as distribution, software, and education. Mr. Ritchey has extensive experience building agile organizations that combine employees and outside recruits to improve delivery on company strategies. His most recent engagement has been as interim CIO of the Colorado Community College System (CCCS). In this role, he assisted CCCS in turning around its new Student System project and in identifying a permanent CIO. Previously, he served as interim CIO at DeVry, Inc., helping DeVry University reinvent its technology organization and aiding in the search for a new CIO. Mr. Ritchey can be reached at jritchey at deltainitiative.com>.

Bill Robertson

Bill Robertson is a project manager at Schlumberger Oilfield Services in Houston, Texas, USA. His background is in embedded software, and he studied Computer Science at Rice University in Houston.

Brian Robertson

Brian Robertson serves as a board member and trainer for the Holacracy training and licensing firm, HolacracyOne, in addition to his full-time job as CEO of Holacracy pioneer Ternary Software. Ternary is an award-winning provider of outsourced software development and process consulting services, with a focus on helping clients harness the benefits of agile techniques in software development and delivery. The company has ranked among the 50 fastest-growing privately held firms in the Philadelphia, Pennsylvania, US, region for three consecutive years, in addition to being recognized as one of the world's most "democratic" workplaces and one of the region's best places to work. Mr. Robertson is known internationally for his work pioneering Holacracy at Ternary Software and sharing that learning with others. He frequently teaches and speaks at conferences, occasionally as a keynote, and his published writings have been translated into several languages. Prior to founding Ternary Software, his background in software and organizational leadership spanned many roles and has been a passion for most of his life; he began programming at age six and launched his first software-related business at age 12. Ternary can be found on the Web at www.ternarysoftware.com, and Mr. Robertson can be reached via e-mail at brian at ternarysoftware.com.

Nick Robinson

Nick Robinson is the founder and President of Renaissance Media, a business consulting firm that helps companies maximize IT-derived value to the business through the judicious implementation of IT governance practices and management disciplines. His 25 years of professional experience includes leadership roles in IT governance, risk, and compliance (GRC); operational risk management; internal audit; enterprise architecture; and outsourcing/offshoring. Mr. Robinson is an expert in IT governance and IT management frameworks that ensure optimal business value is realized through the alignment of IT and business strategies. He has developed an IT governance reference model that synthesizes leading practices from industry frameworks. Prior to managing his own consulting practice, Mr. Robinson was an IT governance advisor in Ernst & Young's Technology and Security Risk Services (TSRS) practice, where he assisted companies in the assessment and auditing of IT GRC. Mr. Robinson can be reached at nick.robinson at nick-robinson.org or via his blog (nick-robinson.org).

Dr. Neil Roodyn

English born, Dr. Neil travels the world working with software companies. He loves Australia, where he spends the summer enjoying the Sydney lifestyle and helping software development teams get more productive. Dr. Neil spends his other summer each year flying between northern Europe and the USA working with software teams and writing about his experiences. Neil brings his business and technical skills to the companies he works with to ensure he has happy customers. You can find out more from his Web site at http://www.Roodyn.com or you can e-mail Dr. Neil at Neil at Roodyn.com.

Dave Rooney
Bill Roth

Bill Roth is the Chief Enterprise Architecture for the Kansas Department of Transportation (KDOT) and Chief IT Architect for the state of Kansas. Mr. Roth has been involved for more than 20 years in developing and managing major application systems and has been involved directly in EA at KDOT since its inception.

Gregor J. Rothfuss

Gregor J. Rothfuss is COO of Wyona, an open source CM consultancy with offices in Boston, Massachusetts, USA, and Zurich, Switzerland. He is an Apache Lenya committer and a cofounder of OSCOM.

Joseph Rottman

Dr. Joseph Rottman is an Assistant Professor of Information Systems at the University of Missouri-St. Louis. He earned his doctor of science in information management from Washington University in St. Louis. He has conducted research and spoken internationally on global sourcing, innovation diffusion, and public sector IT. Dr. Rottman presented a keynote address at the Michael Corbett Outsourcing World Summit Conference in Bangalore, India. He has conducted case studies in more than 30 firms. His research is being published and presented to senior executives worldwide, including the Advanced Practices Council of the Society for Information Management, the Outsourcing World Summit in India, and in publication outlets such as MIS Quarterly Executive, Information and Management, and CIO Insight. He can be reached at rottman at umsl.edu.

Victor Rosenberg

Victor Rosenberg is currently a dilettante and expensive computer consultant, but this article relies on his 45 years of executive experience in the investment, insurance, and computer industries. He holds a doctorate in strategy and a master's degree in technology planning (both from Boston University), as well as a bachelor's degree from MIT. He has been a professor at Northeastern University and the CEO of several successful financial and technical companies. Over the years, he has also been a consultant to such clients as NYNEX, MCI, Northern Telecom, Xerox, Kodak, Lockheed Martin, and Pacific Edge (the obsolete names suggest over how many years). Dr. Rosenberg can be reached at Vrosenberg at rcn.com.

James Royds

James Royds has 20 years of commercial experience and has worked in the risk, security, and continuity industry in the UK since 1996. He is a founding partner of InfoSec Associates (www.infosec-associates.com), a group of independent UK-based risk professionals who respond to the growing demand for integrated operational risk solutions and services. He and his colleagues specialize in designing, developing, integrating, and maintaining information security and business continuity programs for clients who seek innovative answers to, and solutions for, the challenges of managing risks across the threat spectrum. InfoSec Associates has developed an award-winning combination of proven capabilities that focus on managing the risks to and dependencies among information, people, processes, infrastructure, and technology. Exploring ways to integrate complementary risk management disciplines -- which exceed best practice in business continuity and information security -- to improve business decision making, threat-based situational awareness, and information management forms a large part of his current work in progress.In May 2004, InfoSec Associates won the UK Business Continuity Award for Cross-Border and Cross-Sector Continuity and Operational Risk Strategy, mostly in recognition of its contribution to operational risk and continuity management, which crosses international and industry boundaries. Mr. Royds has recently been appointed as the vice chair of the marketing and communications team responsible for promoting the global development of the Business Continuity Institute (www.thebci.org). He can be reached at james.royds at infosec-associates.com.

Larry Runge

Larry Runge is a CIO with The Deer Park Group, a senior-level consulting company that helps businesses manage change or transitions and efficiently reach their goals. Mr. Runge has led teams developing multimillion dollar systems using a variety of technologies. He has also developed and introduced vertical software applications for the commercial market. In the early 1980s, Mr. Runge worked with NASA at the Johnson Space Center, supporting space flight training on the shuttle simulators. He also wrote a number of computer games during this period. In addition, Mr. Runge is the author of more than two dozen published articles on advanced IT and is a frequent speaker at professional conferences. He can be reached at Larry.Runge at DeerParkInc.com.

Nick Russell

Nick Russell has 20 years’ experience in the Australian IT industry in a variety of technical and senior management roles. During this time, Mr. Russell has led a number of high-profile systems integration and product development initiatives for organizations in the financial and retail sectors. He recently completed his PhD studies at Queensland University of Technology in Brisbane, Australia, and is currently conducting research into business process management and process-aware information systems at the Technische Universiteit Eindhoven in the Netherlands. He is a major contributor to the Workflow Patterns Initiative and has been the driving force for several recent research efforts in this area. Mr. Russell can be reached at n.c.Russell at tue.nl.

Maciej Ruszynski

Maciej Ruszynski is a Senior Consultant at Infovide, specializing in EAI and service platform architectures. Before joining Infovide in 2000, he worked as chief research/development officer in an IT banking company. At Infovide, he is an integration platform expert. He has authored many articles about using modern architectures in IT projects.

Emily Ryan

Emily Jane Ryan is the Manager of Client Services within an international software company's IT department. She is currently completing her MBA at the E. Phillip Saunders College of Business, Rochester Institute of Technology (RIT). Her concentrations are technology management and the newly established "managing for environmental sustainability." Graduating summa cum laude with a BS in information technology from RIT and carrying a strong personal conviction for environmental conservation, Ms. Ryan hopes to help companies reform their IT and internal practices for the future. She has held multiple positions within IT departments in her past seven years in the industry, including systems administrator and business analyst. Ms. Ryan is also involved in the Upstate NY chapter of the Association for Women in Computing, serving as their VP of Web Development as well as managing multiple Web sites independently. Ms. Ryan can be reached at eryan at ecoitconsulting dot com.

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Rajiv Sabherwal

Rajiv Sabherwal is the University of Missouri Curators Professor, the Emory C. Turner Professor of Information Systems, and the Director of the PhD Program in Business Administration at University of Missouri-St. Louis. His research focuses on strategic alignment, information systems planning, knowledge management, and social aspects of systems development. Forty of his papers have been published or are forthcoming in numerous leading journals, including Management Science, California Management Review, Organization Science, Information Systems Research, MIS Quarterly, and European Journal of Information Systems.

Dr. Sabherwal is currently serving as Senior Editor for a special issue of Information Systems Research and serves on the editorial boards for Management Science, Information Systems Research, and Journal of MIS. He recently completed a five-year term as Departmental Editor for IEEE Transactions on Engineering Management and a three-year term as Senior Editor at MIS Quarterly. Dr. Sabherwal has previously served as a faculty member at Florida State University and Florida International University as well as a Visiting Professor in the Department of Information Systems, National University of Singapore. He has given numerous invited talks at prestigious academic institutions in the US, Finland, Norway, Canada, India, and Singapore. Dr. Sabherwal earned his PhD from the University of Pittsburgh, a postgraduate diploma in management from Indian Institute of Management, Calcutta, and a bachelor's degree in engineering (electronics) from Regional Engineering College, Bhopal. He can be reached at sabherwal at umsl.edu.

J.M. Sampath

J.M. Sampath, PhD, is an intensive reflective thinker and comes with a vast experience of having worked with several organizations globally, including some Fortune 100 companies. His core skills are leadership development and coaching. His work is of a fundamental nature and evolves vision, values, and learning as key areas of focus. He works with organizations in nurturing a culture of excellence and building leadership. He heads his own consulting company with offices in India, Malaysia, Singapore, and the US. He has authored two books and published several papers. He has also developed the Vision Value Instrument and Value Profile Instrument, both of which have been extensively used in individual, team, and organizational diagnosis and coaching over the last decade. Dr. Sampath is a good speaker and has addressed several conferences, in India and abroad, and his presentations on "Learning for Nurturing Excellence" and "Vision Value Alignment" have been widely appreciated in different countries.

Dr. Sampath has been one of the founder promoters of Kshema Technologies, a successful technology startup. He continues to actively nurture startups in a diverse space. He strongly believes in applying his concepts and frameworks in a real-life context and can be seen as one "who walks the talk." He can be reached at sampath at arpitha.com.

Kalpana Sampath

Kalpana Sampath, PhD, is a human resource professional and development artist, active for the last 17 years in helping individuals and organizations focus on their vision and clarify their values. She is the Director of Arpitha, a group committed to working on a school of thought called "Evolutionary Leadership." Dr. Sampath's research acumen and conceptual clarity distinguish her as a practitioner who is constantly learning and feeding her experiences back into ongoing research. She has presented academic papers in many international forums, and her clients includes Ford Motor Company, Asian Development Bank, and John Keells Holdings (Sri Lanka); UEM (Malaysia); Mphasis and Siemens Communications Software (India); and many leading IT and non-IT companies internationally.

Apart from a PhD in social science, Dr. Sampath holds a master's (VIDVAT) degree in Indian Classical Dance from the government of Karnataka, India. Her experiments with art forms include women in their middle age using dance as self-expression; "Ganabodhini," a series that combines values with music to bring to the fore the lyrical element of music; folk dance workshops with children; contemporary dance with youth groups to facilitate addressing identity issues; and work as a theatre artist and director of plays. Dr. Sampath can be reached at kalpana at arpitha.com.

Rafael Sánchez Ferreiro

Rafael Sánchez Ferreiro is former CIO of Mexico's Ministry of the Public Function, where he worked in the consolidation of different IT areas, searching for technological solutions that benefit citizenship. He is also former CIO of the Ministry of the Interior, where he managed to lay the foundation for sustained growth and development in matters of IT. For two consecutive periods, Mr. Sánchez Ferreiro was designated as Technical Secretary for the Executive Council of the Intersecretarial Commission for the Development of E-Government. During his career, he has successfully deployed programs at the regional and national levels related to QA, administrative control systems, process redesign, IT solutions development and deployment, among others. Mr. Sánchez Ferreiro's work experience includes the financial and IT areas as well as administrative and systems consultant, employed by organizations such as AXA Industries, Girard Boisseaneau and Associates, Mix Services and Consultants, and TELMEX. He holds a bachelor's degree in industrial and systems engineering as well as a master's degree in IT management from Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM). He can be reached at rafael.sanchez.ferreiro at gmail.com

Joseph Sarkis

Joseph Sarkis is Professor of Operations and Environmental Management within Clark University's Graduate School of Management. He has published over 200 publications in a wide variety of outlets. Dr. Sarkis has recently edited two books, Greening the Supply Chain and Strategic Sustainability. He is currently editor of Management Research News. Dr. Sarkis can be reached at jsarkis at clarku dot edu.

Isaac Scarborough

Isaac Scarborough joined Chapell & Associates in March 2004. As Manager of Market Intelligence, Mr. Scarborough covers both the search and online profiling space for Chapell & Associates. In addition, he documents internal processes for conducting evaluations of client privacy practices. Prior to joining Chapell & Associates, Mr. Scarborough worked with the online democracy forum e.thePeople.org and in the offices of US Senator Pete Domenici (R-NM). He is an occasional contributor to iMedia Connection, the IAPP Advisor, and Target Marketing Magazine. He can be reached at isaac at chapellassociates.com and via phone at +1 646 512 1727.

Thad Scheer

Thad Scheer is founder and chief software architect of Sphere of Influence, a Reston, Virginia, USA-based company that specializes in making software projects succeed. He can be reached by e-mail at thadscheer at sphereofinfluence.net.

Jeffrey I. Schiller

Jeffrey I. Schiller is Network Manager at MIT and has managed the MIT Campus Computer Network since its inception in 1984. Prior to his work with the Network Group, he maintained MIT's Multics timesharing system during the time frame of the ArpaNet TCP/IP conversion. Mr. Schiller is an author of MIT's Kerberos Authentication system. From 1994 through 2003, he was the Internet Engineering Steering Group's (IESG) Area Director for Security, responsible for overseeing security-related Working Groups of the Internet Engineering Task Force (IETF). He was responsible for releasing a US legal freeware version of the popular PGP encryption program. Mr. Schiller is also responsible for the development and deployment of an X.509-based public key infrastructure at MIT. He was the technical lead for the Higher Education Certifying Authority operated by the Corporation for Research and Educational Networking (CREN) from 1999 until 2003. Mr. Schiller is a founding member of the Steering Group of the New England Academic and Research Network (NEARnet). NEARnet, now part of Level3, is a major nationwide ISP. He can be reached at jis at mit.edu.

Benjamin L. Schooley

is a Research Faculty member at the School of Information Systems and Technology, Claremont Graduate University. Dr. Schooley's research and professional work has addressed several substantive areas, including electronic healthcare systems, emergency management and disaster preparedness, e-commerce development and strategy, regional technology planning, and e-government deployment. His recent work on performance management information systems for emergency medical response has received national funding from the NSF and the US Department of Transportation and includes working with large regional trauma centers, county emergency medical service systems, the Department of Transportation, the Federal Highway Administration (FHWA), and the National Highway Transportation Safety Administration (NHTSA).

A member of the ACM, the Academy of Management, and IEEE, Dr. Schooley has presented and published numerous articles in a variety of journals, including Communications of the ACM, Information Systems Frontiers, Government Information Quarterly, and Journal of Homeland Security and Emergency Management. Dr. Schooley received his MBA from the Peter F. Drucker School of Management, and his PhD from the School of Information Systems and Technology, Claremont Graduate University. He received his BA from Brigham Young University. He can be reached at ben.schooley at cgu.edu.

Edmund W. Schuster
Andrew Schwarz

Andrew Schwarz is an Assistant Professor in the Information Systems and Decision Sciences Department in the EJ Ourso College of Business Administration at Louisiana State University. Dr. Schwarz brings to his current position a unique blend of industry and academic qualifications. Prior to pursuing his PhD, he completed his undergraduate degree at Florida Atlantic University, where he majored in social psychology and minored in sociology.

Following completion of his bachelor's degree, Dr. Schwarz worked in the market research industry for technology clients such as SAP, Baan, and HP, as well as other Fortune 500 firms, including Kraft, Kellogg's, Ritz-Carlton, Marriott, the Coca-Cola Company, and Energizer. As a professional within the market research industry, he crafted research aimed at developing advertising campaigns for both new and established products and built models to forecast future trends in the credit card and food and beverage industries.

In 2003, he graduated with a PhD in management information systems from the University of Houston. He is currently involved in research aimed at investigating IT acceptance and use; IT management issues, such as governance, firm boundary choice, and alignment; the implementation and diffusion of technology within organizations; and future technology trends. Publications on these topics appear in the Journal of Strategic Information Systems, the European Journal of Information Systems, and Information Systems and e-Business Management, among others. He can be reached at aschwarz at lsu.edu.

Jeff Scott

Jeff Scott is the founder and Principal Strategist of Logical Leap, Inc., a management consulting practice focusing exclusively on IT organizations among Fortune 1000 companies with the goal of creating innovative, powerful, and successful IT leaders. Mr. Scott is an accomplished IT consultant with more than 25 years' broad-based leadership experience in the healthcare and finance industries in the areas of strategy, architecture, innovation, and leadership development. He has held key leadership roles in every facet of IT management from operations and technical support to enterprise planning and strategy development. His current areas of focus are IT leadership development, IT business practices, and innovation. Mr. Scott holds a master's degree in psychology from Wake Forest University and is a frequent speaker at international technology symposiums, university programs, and technology management forums. He can be reached at jeffscott at logicalleap.com.

William Seidman

William Seidman is a recognized thought leader and expert in management decision making and intellectual capital management. In particular, Dr. Seidman is renowned for understanding the processes required to discover positive deviant "wisdom" and transfer that wisdom through an organization. His doctoral work at Stanford University resulted in the development of ground-breaking techniques for analyzing management decision making that became the genesis of the Cerebyte Infinos System. Dr. Seidman has more than 20 years' experience as a manager of profit and loss centers in high-tech companies, including HP, Silicon Graphics, Mentor Graphics, and Integrated Project Systems, a Silicon Valley consulting company. He is an experienced consultant to and manager of fast-growth, high-tech environments. Dr. Seidman is currently leading Cerebyte into a dominant position in the executive leadership software market. He speaks at various conferences, such as KMWorld, and has written many articles, including two previous articles in Cutter IT Journal. Dr. Seidman can be reached at bill at cerebyte.com.

Mei Selvage

Mei Selvage is an SOA data architect with extensive hands-on experience in various information management areas and SOA. Her mission is to bridge the gap between SOA and information management. Her research interests include information management and integration patterns (both structured and unstructured data), data modeling, metadata, faceted search, human collaboration, and SOA. Ms. Selvage can be reached at meis at us.ibm.com.

Dr. Harsh W. Sharma

Dr. Harsh W. Sharma is a sustainability architect who supports strategic architecture services at a tier 1 financial services company. He is a passionate supporter and contributor to the OMG's Information Management and Sustainability standards. Dr. Sharma started development of a globally relevant Sustainability Assessment Model (SAM) standard and serves as Chair of the Sustainability Group. This group is also in the process of developing a global knowledge base of all known green and sustainability standards. He is on the board of directors at OMG. Some of the clean energy activities Dr. Sharma has been involved in include development of artificial trees that will harness solar and wind power to generate electricity. This project is leveraging biomimicry concepts and nanotechnology to develop and manufacture solar trees that may also serve as sensors for detection and communication of disease/bioterrorism outbreaks and hazmat release. Previously, Dr. Sharma has worked as an enterprise architect consultant for tier 1 financial services, brokerage, insurance, and pharmaceuticals, promoting the use of a model-driven approach to address the chasm between business and technology. His engagements frequently involved presenting the above approach to senior business and IT executives to help achieve business agility. Dr. Sharma has a PhD in genetics from the University of Leeds, England, and later worked as a postdoctoral fellow at Yale University's School of Medicine. He can be reached at hsharma at meta-guru.com.

Quan Z. Sheng

Quan Z. Sheng is a Lecturer in the School of Computer Science at the University of Adelaide, Adelaide, Australia. His research interests lie in the areas of Web services, business process integration, and pervasive computing. He can be reached at qsheng at cs.adelaide.edu.au.

Yuwei Shi

Dr. Yuwei Shi is cofounder of Scholarly Exchange, Inc., an online scholarly publishing services company based in Brookline, Massachusetts, USA, and is an advising partner at Indachin, a venture capital and advisory firm headquartered in Hong Kong. He is Associate Professor of strategic management at the Fisher Graduate School of International Business at the Monterey Institute, an affiliate of Middlebury College. He has worked in the areas of technology strategy, business model design and valuation, globalization, and localization strategy. He has published more than 30 research papers, books, and book chapters. He is also a columnist of popular business newspapers and magazines in China. Dr. Shi is a graduate of Shanghai Jiao Ttong University (B.E. in mechanical engineering), Southern Methodist University (M.C.L.), and University of Texas at Dallas (PhD in strategic management).

Einat Shimoni

Einat Shimoni is a VP and senior analyst at STKI (Schwarzkopf The Knowledge Integrators, formerly META Group Israel). She has been analyzing and researching the applications package markets for the past 10 years, focusing on strategic enterprise applications, knowledge management, and collaboration; Web 2.0 and Enterprise 2.0; business Intelligence and analytical applications; and business process management and portals. Ms. Shimoni provides in-depth analysis on these markets with an emphasis on the Israeli IT market reality, including positioning of players and products in the Israeli IT market. Prior to joining STKI, she served in the IDF Chief of Staff office as a team leader. She frequently lectures at conferences, courses, and workshops, and was a course instructor of "Strategic Information Systems," College of Management, Tel Aviv. Ms. Shimoni holds a B.A. in Social Sciences from Bar Ilan University and an MBA from Tel Aviv University. For more information on Ms. Shimoni and her thoughts and views, visit her blog.

Dan Shoemaker

Dan Shoemaker is the Director of the Centre for Assurance Studies, a National Security Agency (NSA) Center of Academic Excellence in Information Assurance Education at the University of Detroit Mercy (UDM). He is also a Professor at UDM, and he has been the Chair of the Computer and Information Systems Program within the College of Business Administration since 1985. His PhD is from the University of Michigan, and he subsequently spent a career in various professional IS roles at that institution, as well as at Michigan State University. Dr. Shoemaker is one of the earliest participants in the development of software engineering as a discipline, starting at SEI in 1987. His program is one of only six cited in SEI's 1994 survey of software engineering education programs in the country. He has taught software engineering-related topics for almost 20 years and has written, lectured, and consulted extensively on that subject around the country. His two books Engineering a Better Software Organization and GOT-IT Fine Tuning Your Software Organization have sold extensively to the US military as well as overseas. Dr. Shoemaker can be reached at dshoemaker1 at twmi.rr.com.

Tim Shultz

Tim Shultz has held leadership positions in nonprofit organizations for the past 10 years, typically in turnaround roles. Most recently, as CEO of a small United Way, he steered the organization through a friendly merger with a neighboring United Way to create better donor value and deliver better services to the community. His passion lies in developing and leading creative, collaborative partnerships in the nonprofit sector and teaching others to do the same.

Mr. Shultz is a charter member of the Agile Project Leadership Network (APLN) and is currently completing his master of public administration degree at the University of Utah. An avid cyclist, skier, and hiker, he can frequently be found in Utah's canyons and deserts with his wife, Kim, and two children. Mr. Shultz can be reached at timshultz at mac.com.

David Sikolia

David Sikolia is a PhD student of Management Science and Information Systems at Oklahoma State University. He has two years' working experience as a Systems Administrator and two years' teaching experience at the Africa Nazerene University in Kenya. His current research interests include information security, information systems in developing countries, and expert systems. Mr. Sikolia can be reached at David.Sikolia at okstate.edu.

Phil Simon

Phil Simon is an independent technology consultant and a dynamic public speaker for hire. He focuses on the intersection of business and technology. Phil is the author of two books: Why New Systems Fail and The Next Wave of Technologies. He maintains a blog, writes for a number of technology media outlets, and hosts the podcast Technology Today. In 2002, after six years of related corporate experience, he started his company with the intent of optimizing organizations' use of different technologies. With his extensive knowledge of many applications, Phil has cultivated over 30 clients from a wide variety of industries including healthcare, manufacturing, retail, telecommunications, education, and the public sector. He has worked with many different organizations that use enterprise systems in many different ways. As a result, he simultaneously brings both breadth and depth to the table. Phil is a graduate of the Cornell University (MILR, School of Industrial and Labor Relations) and Carnegie Mellon (B.S., Policy and Management). He lives in Northern New Jersey, USA. You can e-mail him at phil at philsimonsystems.com or reach him through his website, philsimonsystems.com.

Matthew Simons

Matthew Simons is a project manager and distributed agile development advocate for ThoughtWorks. For most of the past 10 years, he has managed large teams that are using advanced technologies to deliver strategic enterprise systems. He has particular expertise in adapting agile development approaches to large and/or distributed projects. Mr. Simons has been involved with ThoughtWorks's distributed agile development teams from the earliest days. For the first year of operations of TW-India, he was based out of Bangalore and was primarily focused on how to extend the ThoughtWorks agile development approach to support offshore development. Mr. Simons is currently based in London, where he continues to help extend and proliferate ThoughtWorks' distributed agile development model. His most recent project used a 150-person development team distributed among London, Bangalore, Chicago, San Francisco, and Calgary to build a point-of-sale system for a major UK retailer. He can be reached at mtsimons at thoughtworks.com.

Mike Sisco
Yesha Sivan

Yesha Sivan is a senior lecturer at the Department of Software Engineering at the Shenkar College of Engineering and Design. Dr. Sivan is also the founder of Metaverse Labs (MVL), a leading think tank focusing on linking virtual and real worlds. His professional experience includes developing and deploying innovative solutions for corporate, high-tech, government, and defense environments (e.g., the Harvard 9 Keys for Knowledge Infrastructure). He has published numerous papers in the areas of knowledge, 3D3C virtual worlds, and standards. Dr. Sivan received his PhD from Harvard University. His avatar is Dera Kit, and his blog is www.dryesha.com. He can be reached at yesha at metaverse-labs.com.

Alan Skorkin

Alan Skorkin is a software developer/consultant from Melbourne, Australia. With experience working on small and large projects across several sectors (government, banking, telecommunications), his particular interests are agile methodologies and bridging the gap between business and IT. He is a Certified ScrumMaster and is currently working as a ScrumMaster and developer for Object Consulting. Mr. Skorkin can be reached at alan.skorkin at objectconsulting.com.au.

Dirk Slama

Dirk Slama holds an MSc in computer science from TU Berlin, as well as an MBA from IMD International in Lausanne, Switzerland. Mr. Slama has more than 12 years of international IT experience, having worked in the US, the Asia/Pacific region, and Europe. Mr. Slama has helped customers such as Boeing, AT&T, NTT DoCoMo, and Halifax Bank of Scotland to implement large IT projects. Mr. Slama can be reached at dirk.slama at businessglue.de.

Ales Smetana

Ales Smetana is a chief analyst and director of the IT Outsourcing Center in Prague, an independent research group focusing on the the Czech Republic's outsourcing market. The IT Outsourcing Center cooperates with Czech businesses as well as academic and governmental institutions to understand the potential of the Czech IT sourcing market and provide in-depth independent analyses. The Center aims at mapping out both vendor and client landscape within the Czech Republic. Mr. Smetana's research focus is on offshore and nearshore outsourcing markets. He has received a master's degree in electrical engineering from the University of Western Bohemia.

Phillip Smith

Phillip Smith is the Manager of Enterprise Architecture at DTE Energy, a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. His organization provides the company's solution/technical architecture, enterprise architecture, and technology management services. In addition to his current position, Mr. Smith managed the development community of practice, led technology R&D, and was process owner of software engineering during DTE Energy's CMMI Level 3 accreditation. He has a BS in IT management and is currently completing his MS in IT from Carnegie Mellon University. Mr. Smith can be reached at smithpl at dteenergy.com.

Preston G. Smith

Preston G. Smith has been an independent management consultant since 1986 helping manufacturers to bring new products to market faster. He is coauthor of the time-to-market classic, Developing Products in Half the Time. More recently, he has authored Flexible Product Development (Jossey-Bass, 2007), which re-creates the approaches of agile software development to enable the developers of non-software products to enjoy the benefits of an agile process to embrace the inevitable changes that occur in the project environment. Prior to 1986 he held a variety of systems engineering and engineering management positions for twenty years. Preston holds an engineering PhD from Stanford University. Learn more about flexible product development at FlexibleDevelopment.com or reach Preston at preston at NewProductDynamics.com.

Theresa Smith

Theresa Smith is a senior software architect and founder of Epiphany Software, Inc. (http://www.epiphanysw.com). Her consulting features emerging software technologies, synthesized with software architecture, process, and methodologies. Since 1990, Ms. Smith has lectured, consulted, and developed large-scale software systems in government and commercial sectors. She can be reached at theresa at epiphanysw.com.

David Spann

Rick Spitler

Mr. Spitler has broad experience in service industry strategy development, particularly with issues involving the impact of technology innovation. He has served clients in North America, Latin America, Asia, and Europe across multiple industries. Mr. Spitler's current work involves shaping customer-centric corporate strategies and developing new client service offerings and tactics for increasing cross-selling, retention, and acquisition. He can be reached at rspitler at novantas.com.

Cass Squire

Cass Squire is a Distinguished Engineer in IBM's Global Business Services, specializing in BI and data integration architecture. He has more than 25 years of management and staff experience and has been involved in all facets of requirements analysis, data modeling, and database and applications systems design. A specialist in information systems architecture and all facets of data administration and metadata, Mr. Squire began using information engineering techniques for data-oriented design of large-scale systems in 1981. Since 1985, he has been involved in more than 75 data warehouse and BI projects. Mr. Squire can be reached at csquire at us.ibm.com.

Manish Kumar Srivastava

Manish Kumar Srivastava is a Technical Architect with SETLabs at Infosys Technologies Limited. His experience includes application development and migration on Unix and Linux. Mr. Srivastava's current interests are legacy modernization strategies and implementation in the enterprise. He can be reached at manish_srivastava at infosys.com.

Thomas Stahl

Thomas Stahl holds a degree in computer science and is Chief Architect at b+m Informatik AG. One major focus of his professional life is MDSD, particularly in the context of SOA and BPM. Mr. Stahl gained long-term project experience in this field and is the author of Model-Driven Software Development: Technology, Engineering, Management and founder of the open source framework openArchitectureWare. Furthermore, he has substantial experience in enterprise architecture, project and product management, modern IT technologies, and several vertical domains such as banking, insurance, telecommunications, automotive, and healthcare. Mr. Stahl lives near Kiel, Germany, and can be reached at t.stahl at bmiag.de.

Jeffrey Stamps

Jeffrey Stamps, Chief Scientist, is a cofounder of NetAge, a company that develops and offers services and software that help people work together better. Dr. Stamps is the author, along with Jessica Lipnack, of six books, including Virtual Teams. Dr. Stamps can be reached at E-mail: jeff.stamps at netage.com; Web site: www.netage.com.

Erik Stein

Erik Stein is a Principal with Sphere of Influence Inc. (www.sphereofinfluence.com), where he provides consulting services in software development best practices. Mr. Stein has worked in diverse industries and application types, including embedded systems, Web 2.0 ecologies, accounting and office applications, navigation systems, PC games, and signal processing. He strives to bring about the best possible results for each individual client, regardless of methodology or process employed, whether it be an agile team of five in a commercial outsourcing shop or a CMMI organization of a thousand integrating systems for the federal government. Mr. Stein can be reached at estein at sphereofinfluence.com.

Christoph Steindl

Christoph Steindl worked for IBM as an IT architect and method expert from 1995 to 2005, served as a member of the core team of the community Agile at IBM, was a member of the Technical Experts Council, and led teams to practice Agile techniques. He is educated in Scrum, TOC, and NLP. He has years of practice with Agile, Lean, and TOC. He regularly tries to crystallize the essence of new approaches, applies their relevant parts to the real world, and teaches them in lectures at universities and public seminars. In 2005, he founded Catalysts (www.catalysts.cc), a consulting business for software development companies. He holds master's degrees in mechatronics and computer science as well as a PhD in technical sciences. He is a member of the ACM, the ScrumAlliance, and the Agile Alliance. He can be reached at steindl at catalysts.cc.

Mark Steinwinter

Mark Steinwinter, Director of Online Publishing at Quoin, Inc., in Boston, Massachusetts, USA, has brought technical and management leadership to online publishing, telecommunications, and software engineering enterprises in his 28-year IT career. In executive and senior management positions at Quoin, WashingtonPost.Com, and elsewhere, he has delivered applications on time and within budget and demonstrated success in running highly effective operations. In addition to his technology interests, he is an accredited mediator, where he helps to resolve conflicts through a collaborative process. He can be reached at mark.steinwinter at quoininc.com.

Tim Stone

Tim Stone has been in the IT industry for 28 years. He graduated from Illinois State University in 1980 with a degree in applied computer science. Mr. Stone has been a university staff worker, has worked in the financial sector, and has worked for a large software vendor, in addition to teaching advanced computing subjects at the university level for 10 years. He is a highly talented IT worker, who has been the lead engineer for large system development projects, has championed the changes that come with new technology, and has recently stepped into a management position, where he manages highly talented IT workers.

Marcin Strozanski

Marcin Strozanski is one of the leaders in the Enterprise Architecture Solutions competency center of Infovide-Matrix. He is an experienced architect of distributed, mission-critical systems and a senior expert in areas such as distributed architectures, SOA, and EAI. Mr. Strozanski began his professional career on an R&D team responsible for developing new IT architectures and solutions supporting the strategic transformations of Telekomunikacja Polska (TP) S.A., the leading Polish telecom. Since joining Infovide in 1998, he has been involved as an architect in a broad range of projects related to complex SOA/EAI platforms for clients in the telecommunications industry. He takes an active part in shaping the Infovide-Matrix strategy and supports other consultants in the Enterprise Architecture Solutions team as a coach and mentor. Marcin Strozanski can be reached at mstrozanski at ivmx.pl.

Marc Stuessel

Marc Stuessel is a freelance consultant with more than 10 years' experience. His main areas of expertise are the design of large-scale Java enterprise systems in the German automotive and airline industries and leading multinational developers implementing these systems. During the past four years, Mr. Stuessel has participated in offshore software development projects with Indian as well as Central and Eastern European suppliers. This experience has given him the opportunity to see firsthand how important the preparation of offshoring initiatives is. Participating in these offshore projects led to his interest in the economic aspects of system development and the alignment of IT and business issues. Mr. Stuessel can be reached at marc.stuessel at syntesion.de.

Borys Stokalski
Jason Stradley

Jason Stradley is a security executive with an entrepreneurial spirit and the ability to execute his vision. Known for strong organizational and thought leadership, he combines those qualities to motivate others to excellence. Mr. Stradley is a Senior Security Consultant for British Telecom, providing high-level strategic security and business consulting to Fortune 500 clients. Before this, he was responsible for the information security program at TransUnion, LLC, and in that capacity was accountable for enterprise-wide information security for the TransUnion organization. That responsibility included setting a holistic, comprehensive global strategy for the organization's information security and data protection programs and policies. Mr. Stradley led the efforts in the assessment, design/development, implementation, management, and compliance for the information security of the entire organization's assets, including data, network, business systems, applications, and infrastructure. Before his position at TransUnion, he was Information Security Manager for Corn Products International, Inc., where he was responsible for the development and operation of the information security program.

Keith Swenson

Keith Swenson is VP of Research and Development in Fujitsu Computer Systems Corporation's Enterprise Software and Solutions Group. He is known for having been a pioneer in Web services, and he has helped the development of standards such as WfMC Interface 2, OMG Workflow Interface, SWAP, Wf-XML, AWSP, and WSCI. He is currently working on standards such as XPDL and ASAP and is the chairman of the Technical Committee of the Workflow Management Coalition. Mr. Swenson can be reached at Fujitsu Computer Systems Corporation, 1250 E. Arques Ave., Sunnyvale, CA 94085, USA; Tel: +1 800 831 3183; E-mail: KSwenson at us.fujitsu.com.

Ning Su

Ning Su is an Assistant Professor at the Richard Ivey School of Business, University of Western Ontario (Canada). His area of expertise is global sourcing strategy. Specifically, from the sourcing client's perspective, Mr. Su conducts research on innovative sourcing models, including multisourcing and shared services; from the service provider's perspective, he examines emerging management practices in such areas as capability development, internationalization strategy, and cultural intelligence. His research is based on extensive global field studies in financial services, technology, and consulting. Mr. Su was awarded a 2009 Best Article Award from Decision Sciences Journal. He has worked on a number of research and consulting engagements for IBM in the US, STAR TV of News Corporation in Hong Kong, and a European investment advisory firm in China. Mr. Su is completing his PhD from New York University's Stern School of Business. He holds a master's degree from the University of Toronto and a bachelor's degree from Fudan University (China). He can be reached at nsu at ivey.uwo.ca.

S.R. Subramanya

S.R. Subramanya received his doctoral degree in computer science from the George Washington University, Washington, DC, USA. Dr. Subramanya has been the recipient of the Richard Merwin memorial award at the George Washington University and the Grant in Aid of Research award from Sigma Xi. He is currently Senior Research Scientist at LG Electronics Mobile Research and worked previously at ASEA AB in Sweden and at Nokia in Finland. Dr. Subramanya was also a faculty member at the University of Missouri-Rolla, USA, where he taught courses and conducted research in multimedia systems. He is the author or coauthor of more than 60 technical papers in refereed journals and conference proceedings. He has served as a reviewer, program committee member, and session chair of several international conferences and as a reviewer for several journals and research grant proposals. He is a senior member of the IEEE.

Greg Suddreth

Greg Suddreth began his career in IT as a nighttime/weekend JCL analyst at Norwest Mortgage in Des Moines, Iowa. Mr. Suddreth quickly rose through the ranks to become the technical project manager for an effort to rewrite the company's mortgage application and processing systems. It was here that he first noticed the conflict between the business and IT in formulating the right definition of business need for a successful solution. He then joined Computron Software (now AXS-One) in Chicago as a systems/implementation engineer. Out in the field assisting clients with their implementations, he again witnessed the struggles between the business and IT in defining the business's view of the architecture. After Computron, Mr. Suddreth spent the next nine years as an independent consultant to such clients as Morgan Stanley, United Airlines, and FedEx, working not only in the technology sector, but also in building the bridge between IT and business. In 2001, as CTO for venture capital firm Thunderbolt Capital, Mr. Suddreth was featured in a CIO magazine article entitled "How to Fire People." Currently, he is the Practice Director for Strategic Technology Architects' Business Architecture consulting practice, where he focuses not only on defining new methods and practices for business architecture, but also on overseeing their real-world application. Mr. Suddreth has served on the Executive Council of the Business Architects Association. He can be reached at Tel: +1 815 557 5731; E-mail: greg.suddreth at stagrp.com; Web site: www.stagrp.com.

Dan Sullivan

Dan Sullivan is President of The Ballston Group, Inc., a consulting firm specializing in business intelligence and unstructured data management. He is the author of Proven Portals: Best Practices for Planning, Designing, and Developing Enterprise Portals and Document Warehousing and Text Mining. He can be reached at dsullivan at ballstongroup.com.

Jeff Sutherland

Dr. Jeff Sutherland has been the development leader for nine software product companies, introducing Scrum to five of them. As CTO of PatientKeeper, he most recently built the leading software platform for mobile/wireless healthcare applications that enables physicians to improve patient care. His latest techniques for Scrum project management and reporting reduce project administration to 10 minutes a day and developer administrative overhead to one minute a day, an order of magnitude more efficient than traditional approaches to project management. He can be reached at jeff.sutherland at computer.org.

Piotr Szabelak

Piotr Szabelak is a system architect at Infovide-Matrix (since April 2006). He specializes in enterprise architecture and has worked on several successful EA implementation projects. He previosuly worked in IT in government, where he gained a background in EA, project management, project portfolio coordination, IT security, and data warehousing/BI. He can be reached at pszabelak at infovidematrix.pl.

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Adrienne Tannenbaum

Adrienne Tannenbaum, founder and President of Database Design Solutions, Inc., is a recognized industry authority on metadata and its multiple uses. She is the author of the metadata reference, Metadata Solutions: Using Metamodels, Repositories, XML, and Enterprise Portals to Generate Information on Demand, and authored the first book dedicated to metadata repositories, Implementing a Corporate Repository: The Models Meet Reality. In addition, Ms. Tannenbaum has been working with data issues throughout her extensive IT career and is known for her ability to represent existing data as well as renew it as a means of meeting today's enterprise requirements. She has led metadata requirements gathering and consolidation efforts for insurance, pharmaceutical, telecommunications, retail, financial, manufacturing, and public-sector organizations. Ms. Tannenbaum also has led several data warehouse consolidation efforts, advised major chemical manufacturers on metadata issues, and assisted database consolidation and data management efforts at three public-sector levels. She has consulted for more than 40 Fortune 500 clients. She can be reached at atannenbaum at dbdsolutions.com.

Anthony Tarantino

Anthony Tarantino is an expert in supply chain management with 10 years of executive-level consulting experience and 20 years of industry experience in supply management. Dr. Tarantino has nearly 30 years' experience in management positions in various industries. He now helps clients on how to achieve supply chain excellence with improved corporate governance. He is a regular contributor to various publications, including Inside Supply Management, Sarbanes-Oxley Compliance Journal, Cutter IT Journal , and Line56.com, on topics such as corporate governance and SOX as well as informational supply chain and e-business. Dr. Tarantino is certified in production and industry management (CPIM) from APICS; is pursuing his lifetime certified purchasing manager (CPM) certification from the Institute of Supply Management and has a Ph.D. in organizational communications from the University of California, Irvine, and a B.A. from the University of California, Santa Cruz. He can be reached at agtarantino at hotmail.com.

George V. Taskasaplidis

George V. Taskasaplidis is currently an MSc candidate in computing science at Paisley University of Scotland. Mr. Taskasaplidis's main research interests concern Web 2.0 technologies. He currently works as a member of the technical staff at the Technological Educational Institution of Western Macedonia. Mr. Taskasaplidis can be reached at the Technical Educational Institution of Western Macedonia, Fourka Aria, P.O. Box 30, Kastoria, Greece 52100. Tel: +30 246 7087062; Fax: +30 246 7087063; E-mail: taskasaplidis at kastoria.teikoz.gr.

Bruce Taylor

Bruce Taylor is the owner and principal of WorkingInUnison, an organizational development consulting firm located outside of Boston, Massachusetts, USA. Mr. Taylor helps software organizations of all sizes to create low-stress, supportive, adaptable working environments so that the engineers, leaders, and managers can work as effectively as possible. He provides executive coaching for senior managers who are creating superior organizations, management coaching for technical leaders who are adapting to new agile practices, and individual coaching for engineers who are upgrading their skills. Mr. Taylor has worked for more than 30 years as a software engineer and system architect and brings rich experience in software development processes that work in the real world. He has a master's degree in computer science from Duke University, a master's degree in community psychology, and a certificate in job stress and healthy workplace design, both from the University of Massachusetts. He can be reached at bruce_taylor at workinginunison.com or at www.workinginunison.com.

Jeri Teller-Kanzler

Jeri Teller-Kanzler, CISM, is President and Principal Consultant for Risk-MAPP, LLC. She is also an adjunct professor at the Rochester Institute of Technology. Before forming Risk-MAPP, Ms. Teller-Kanzler provided senior-level consulting services to Xerox, implementing an enterprise-wide risk management process and providing guidance in the development of a SOX compliance program. She is a former VP and regional CISO at Citigroup, where she was responsible for a highly visible, strategically significant security management and compliance process. Ms. Teller-Kanzler also provided leadership to the training and awareness staff as well as guidance to various agencies of the federal government in information security assessment, evaluation, training, awareness, and program implementation.

Ms. Teller-Kanzler is the inventor of record for the patent application ComplianceAuthority, a self-assessment program and methodology for information security. She is also the inventor of record for two patent applications: Citi-ISEM (Information Security Evaluation Model) and the Information Security Metrics Program. She can be reached at jtkanzler (at) riskmapp (dot) com.

Len Tenner

Len Tenner is CIO Emeritus at Hewitt Associates, where he served as CIO for over 15 years. As Hewitt's CIO, Tenner was responsible for establishing information technology strategy in support of Hewitt's global human resources outsourcing and consulting business. He developed and managed a global technology infrastructure linking 11,000 associates and built a staff of 600 professionals to support application development and extend Hewitt's architecture. He graduated from MIT with bachelor's and master's degrees in chemical engineering and is a graduate of the executive program (MBA) at the University of Virginia, Darden School. Tenner sits on the board of directors of Flashline, Inc.

Frank Teti

Frank Teti is a Consulting Technical Manager at Oracle within its SOA practice. He has also held senior-level technology positions with BEA Systems, Cambridge Technology, and CSC. Mr. Teti has specialized in rapid application of distributed systems, including DCE, CORBA, and, more recently, Web services and SOA. His distinctive expertise is in the early phases of a deep-cycle implementation (i.e., technical architecture design and application construct design). Recently, Mr. Teti was a guest speaker on J2EE security at C3 EXPO sponsored by the Computer Security Institute. He has written articles on SOA-related topics, appearing in DataBased Advisor Magazine, TheServerSide.com, and TechTarget. He has a master's degree and a bachelor of science degree from Pennsylvania State University. He can be reached at frank.teti at oracle.com.

Bublu Thakur-Weigold

Bublu Thakur-Weigold has a bachelor's degree in management science from MIT and a master's degree in international logistics from Georgia Tech. Ms. Thakur-Weigold has over 10 years of experience in IT and logistics consulting for German and Europe-based multinational corporations. For the past five years, she has supported process improvement and change management in HP's supply chain and IT organizations. Ms. Thakur-Weigold can be reached at sarbani.thakur-weigold at hp.com.

Mark Thias

Mark Thias is a Partner in Lean Agile Partners, Inc., and a Lean-Agile Coach, Instructor, and Systems Software Architect with 20 years of software development experience. Most recently, Mr. Thias was a Lean-Agile Consultant implementing agile engineering practices within development teams as well as the corresponding project management practices at the corporate level. He successfully converted numerous large offshore teams to small, colocated teams using lean-agile practices. Previously, Mr. Thias was Master Developer for BioNumerik Pharmaceuticals, Inc., where Scrum/XP practices were used by a small development team to deliver a clinical trials management system (CTMS) within the regulatory guidelines of the US Food and Drug Administration. He continues to work with organizations interested in exploring ways to dramatically increase the productivity and quality of their software teams. Mr. Thias can be reached at MarkThias at LeanAgilePartners.com; Web site: www.leanagilepartners.com.

Jan Topinski

Jan Topinski is a Senior Consultant at Infovide. Mr. Topinski advises on QA management and automation. He also works as an architect, specifically for integration platforms and SOAs. Mr. Topinski is an expert on development process automation environments and frameworks. He can be reached at jtopinski at infovide.pl.

Eric Tsui

Eric Tsui joined Computer Sciences Corporation (CSC) in 1989 after years of academic research in automated knowledge acquisition, natural language processing, case-based reasoning, and knowledge engineering tools. His research was supported by grants and scholarships from Arthur Young, Rank Xerox, CSC, Graphic Directions, and the Australian Research Council. He was also a gratis visitor to Microsoft Research in February 2000.

Between August 2000 and January 2005, Dr. Tsui assumed the roles of Chief Research Officer, Asia Pacific for CSC as well as Innovation Manager at Australian Mutual Provident (AMP) and Maybank, two strategic outsourcing accounts at CSC in the Asia/Pacific region. He was responsible for strategic research, knowledge brokering (between CSC and the clients), innovation management, and university-industry collaborations. During his tenure at CSC, he made significant contributions to CSC's expert systems products, applied research, and innovation programs.

In his academic capacities, Dr. Tsui has designed and delivered KM, AI, BPR, portal, and MIS courses at the University of Sydney; University of Technology, Sydney; University of New South Wales; RMIT University; University of Kentucky; the Hong Kong Polytechnic University; and City University of Hong Kong. He is the program coleader of Asia's only master degree in knowledge management, which is delivered in an online blended learning environment. He has BSc (Hons.), PhD, and MBA qualifications. Dr. Tsui can be reached at Eric.Tsui at inet.polyu.edu.hk.

Paul Teeuwen

Paul Teeuwen is an independent consultant based in the Netherlands. He focuses on advising large international clients about IT strategy and architecture. Mr. Teeuwen previously worked for Nolan, Norton & Co., the consulting firm of Cutter Fellow Richard L. Nolan. His thinking is based on the Nolan Stages Theory, which guides the sequence of IT improvement projects in a large firm. Clients have included a wide range of banks and government organizations, including ING, ABN AMRO, MasterCard, Philip Morris, and Netherlands Tax (IRS).

Before going into consulting, Mr. Teeuwen worked in the IT department of AT&T Network Systems (later merged into Alcatel-Lucent). He holds a special interest in applying the knowledge base of organizational change to IT and EA departments. Mr. Teeuwen is a member of the Program Committee of the Dutch Architecture Conference (LAC) as well as the Enterprise Architecture Conference organized by IRM UK (London). He is a regular speaker at conferences, including SIMposium. He can be reached at teeuwen at euronet.nl.

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Bhuvan Unhelkar

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Wil van der Aalst

Wil van der Aalst is a professor of information systems at the Technische Universiteit Eindhoven in the Netherlands. His research interests include workflow management, process mining, Petri nets, business process management, process modeling, and process analysis. Many of his papers are highly cited, and his ideas have influenced researchers, software developers, and standardization committees working on process support. Prof. van der Aalst is a founder of the Workflow Patterns Initiative and continues to guide its research activities. He is also committed to open source initiatives such as ProM and YAWL. Prof. van der Aalst can be reached at w.m.p.v.d.aalst at tue.nl.

Wim Van Grembergen

Wim Van Grembergen is a professor in the Economics and Management Faculty of the University of Antwerp and at the University of Antwerp Management School. Dr. Van Grembergen teaches information systems at the bachelor, master, and executive levels and researches IT governance, IT strategy, IT performance management, and the IT balanced scorecard. Within his IT Alignment and Governance Research Institute, he also conducts applied research in these domains. Dr. Van Grembergen is a frequent speaker at academic and professional meetings and conferences and serves in a consulting capacity to a number of firms. He has published in several leading journals and has written books on IT governance and the IT balanced scorecard. His most recent book with Steven De Haes, Enterprise Governance of IT: Achieving Strategic Alignment and Value, was published in 2009 (Springer). Dr. Van Grembergen can be reached at wim.vangrembergenat ua.ac.be.

Debra van Opstal

Debra van Opstal is Senior VP for Policy and Programs at the Council on Competitiveness, where she is responsible for new program development and oversees work in the organization's national, regional, and global programs. She also directs the Council's Competitiveness and Security program. Ms. van Opstal joined the Council as VP in April 1996 to manage its ongoing work in innovation policy and national competitiveness. She has edited the twin volumes Going Global: The New Shape of American Innovation and The New Challenge to American Prosperity: Findings from the Innovation Index, and she coauthored, with Michael Porter of the Harvard Business School, the Council's 2001 Competitiveness Index. Prior to joining the Council, Ms. van Opstal was a Fellow in Science and Technology (S&T) and Deputy Director of the S&T program at the Center for Strategic and International Studies in Washington, DC. Her publications include Global Innovation/National Challenges, Integrating Civilian and Military Technologies: An Agenda for Change, View from the Decisionmakers, Combating Terrorism: A Matter of Leverage, and Meeting the Mavericks. Ms. van Opstal currently chairs the judging panel for the Gerald R. Ford national security journalism award. She holds a bachelor's degree from Pitzer College and a master's degree from the Fletcher School of Law and Diplomacy.

Nancy Van Schooenderwoert

Nancy Van Schooenderwoert is a Principal Coach at Lean-Agile Partners, Inc. Lean-Agile Partners demonstrates to their customers ways to use and adopt agile practices in their organizations. They "teach their customers how to fish" by training customer staff to coach agile teams. Working with both their customers' management and technical teams, Lean-Agile Partners helps companies design, plan, and implement their agile adoption programs. Customers get the benefit of Lean-Agile Partners' experience while staying in control of their own agile transformation.

Ms. Van Schooenderwoert is an agile enterprise coach with over a decade of experience applying agile practices as an engineer, manager, and consultant. She shows executives how to apply agile and lean principles to all their business processes, not just software development. She has led agile change initiatives in life-critical, highly regulated industries and coached clients in the art of agile technical and management leadership. Her experience spans embedded software development and applications in aerospace, factory automation, medical devices, defense systems, and financial services. Ms. Van Schooenderwoert can be reached at NancyV at LeanAgilePartners.com or via www.leanagilepartners.com.

Chris Verhoef

Chris Verhoef is a computer science professor at the Free University of Amsterdam. He is principal external scientific advisor of Deutsche Bank AG, New York, USA, and an executive board member of the IEEE Technical Council on Software Engineering. Dr. Verhoef has served in steering committee, general chair, and program chair positions for several important juried research conferences, including conferences on software architecture, software maintenance, reverse engineering, and reengineering. Dr. Verhoef is a distinguished speaker for IEEE Computer Society. He has acted as a scientific advisor in several software-intensive areas, notably for defense, hardware manufacturing, telecommunications companies, financial enterprises, government, leading software renovation companies, and large service providers. Dr. Verhoef can be reached at Tel: +3120444 7760; E-mail: x at cs.vu.nl.

Timothy M. Virtue

Timothy M. Virtue, CIPP/G, CISSP, CISA, CCE, CFE is an accomplished information security and risk management professional. Mr. Virtue specializes in the strategic application of information risk management methodologies to operational business goals and objectives. He can be reached at tim at timvirtue.com.

Michael Vizdos

Michael Vizdos is vice president of professional services at Ronin International, Inc. (www.ronin-intl.com). He has over 13 years' experience in the software development industry, and has worked in every aspect of the system development lifecycle. He has published multiple white papers, and conducts speaking engagements on agile and prescriptive methodologies. Michael also actively works internationally with Ronin clients on project management issues. He can be reached via e-mail at michael.vizdos at ronin-intl.com.

Brian D. Voss

Brian D. Voss is CIO for Louisiana State University (LSU), at the flagship A&M Campus located in Baton Rouge, Louisiana, USA. He has more than 23 years of leadership experience in information technology, both in higher education and in the private sector, and is a recognized leader in the field. At LSU he heads the Information Technology Services organization, which is responsible for university information systems, networking and infrastructure, research IT enablement, and user support services and student IT enablement. Also reporting to him is the Louisiana Board of Regents' Louisiana Library Network (LOUIS) and operations of the Board of Regents' Louisiana Optical Networking Initiative (LONI), a regional optical network and grid computing environment. Prior to LSU, Mr. Voss served as the Associate Vice President for Information Technology (Telecommunications) at Indiana University and was also COO for the Pervasive Technology Labs there.

Mr. Voss's publications span a broad set of topics, including cyber infrastructure and high-performance computing environments, IT-enabled research, telecommunications and advanced research networking, IT support and pervasive computing, economic development impact of IT, IT leadership, and disaster impacts on business continuity planning. He serves on the Board of Directors of National LambdaRail and is a member of several advisory panels and groups, including Microsoft's Higher Education Advisory Group, the ACUTA Higher Education Advisory Panel, Campus Technology's C-Level Advisory Board, and the Advisory Board of the Research and Education Network Information Sharing and Analysis Center (REN-ISAC). Mr. Voss is an engineer by training, with a degree in industrial engineering from Purdue University. Mr. Voss can be reached at bvoss at lsu.edu.

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Erica Wagner

Erica Wagner is an Assistant Professor of Information Systems at Cornell University's School of Hotel Administration. She earned her PhD from the London School of Economics and has significant practitioner experience in the fields of accounting and budgeting. Ms. Wagner's research interests focus on the ways in which complex software is "made to work" within different organizational contexts. Her research has appeared in numerous academic and applied journals including Information and Organization, Communications of the ACM, Journal of Strategic Information Systems, Journal of Applied Behavioral Science, and the Cornell Hotel and Restaurant Administration Quarterly. For more information on Ms. Wagner, visit www.people.cornell.edu/pages/elw32/index.htm.

Piotr Walesiak

Piotr Walesiak is a Senior Consultant at Infovide, specializing in data warehousing and decision support solutions, with particular interest in finance and public administration applications. Since 1998, Mr. Walesiak has participated in numerous development and consulting projects as a team leader, data warehousing expert, leading architect, and solution architect. He is also a coauthor and instructor of many data warehouse and data quality courses offered by Infovide. Mr. Walesiak can be reached at pwalesiak at infovide.pl.

William Walton

William Walton's areas of interest and expertise include performance measurement and benchmarking; integrated IT planning, alignment, and value management; and technology-driven innovation. Mr. Walton has most recently worked with the Corporate Executive Board to develop a set of IT benchmarking and performance improvement services. As a member of the Beta Group, he participated in the development of a set of management frameworks and tools that support IT planning and financial management processes, and he coauthored the book From Business Strategy to IT Action with Cutter Senior Consultants Bob Benson and Tom Bugnitz. Mr. Walton also spent many years with Gartner, where he was responsible for the development of several IT measurement practices and their associated analytical methods. He can be reached at wbwalton at mac.com.

John Ward

John Ward is Professor of Strategic Information Systems at Cranfield University, School of Management (UK). Cranfield is a postgraduate university with an international reputation in the fields of engineering, aerospace, and manufacturing technology. Its School of Management is one of Europe's leading business schools. Mr. Ward's main interests are the strategic uses of IS/IT, the integration of IS/IT strategies with business strategies, the development of organizational IS capabilities, and the management of IS/IT investments. He was Director of the IS Research Centre at Cranfield from 1993 to 2005. He has published many papers in leading journals, including California Management Review and MIS Quarterly Executive and is coauthor of the books Strategic Planning for Information Systems and Benefits Management: Delivering Value from IS & IT Investments. Prior to joining Cranfield, he worked in industry for 15 years at IBM and Kodak, and he now acts as a consultant to a number of major international organizations. He has a master's degree in natural sciences from Cambridge, is a Fellow of the Chartered Institute of Management Accountants, and is a past President of the UK Academy for Information Systems. He can be reached at j.m.ward at cranfield.ac.uk.

Richard Watson

Richard Watson is the J. Rex Fuqua Distinguished Chair for Internet Strategy and Director of the Center for Information Systems Leadership in the Terry College at the University of Georgia. Dr. Watson has published more than 100 journal articles and written books on e-commerce and data management. His work has been accepted by leading academic and practitioner journals and has been translated into several languages. Dr. Watson has been actively involved in e-commerce research since 1994, and he has given invited presentations on e-commerce in more than 20 countries. His most recent research focuses on IS leadership, the business of open source, and net-based customer service systems. In 2001, John Wiley & Sons appointed him as its Consulting Editor for its net-enhanced organization (NEO) series. Dr. Watson is the immediate Past President of the Association for Information Systems, the major academic society for MIS faculty, and was Co-Conference Chair for the 2004 meeting of the International Conference on Information Systems, the pre-eminent MIS conference. He has served as a Senior Editor for MIS Quarterly, the leading MIS journal. He can be reached at rwatson at terry.uga.edu.

Howard Webb

Howard Webb is a consultant based in St. Louis, Missouri, USA, specializing in process and data architecture as well as project management. He has worked in IT for more than 25 years in manufacturing, financial, insurance, and utilities industries. In his years of working with data, Mr. Webb has observed that, although data architecture is as mature a discipline as any in the IT industry, too often data solutions fall short in delivering desired business results. He has incorporated common modeling methods and techniques into an approach he calls Business Fusion Architecture to help business and IT professionals better align their organizational strategies, goals, processes, and data resources. He can be reached at hwebb at stratisltd.com.

Bruce F. Webster

Bruce F. Webster is Principal and Founder at Bruce F. Webster & Associates LLC and also advises as a Senior Technology Fellow at Object Systems Group. He provides expert analysis in matters involving information technology, with a focus on system development, project failure, intellectual property, quality assurance, and software engineering. Mr. Webster has advised large corporations on enterprise systems architecture, software technology, development methodology, and intellectual property practices. He has also consulted and testified in numerous IT-related legal cases, both in the United States and Japan, as well as testifying three times before the US Congress. Mr. Webster is the author of several books and numerous articles. He is a graduate of Brigham Young University and did graduate work in computer science at the University of Houston/Clear Lake City. Mr. Webster can be reached at bwebster at bfwa.com; Web site: http://bfwa.com.

Mary Welch

Mary Welch is President of Sales Strategies, Inc., a sales and marketing consultancy in Alton Bay, New Hampshire. She is an expert in software asset management, including software license terms and practices, pricing structures, contract negotiations, license management, contract negotiations, and total cost of ownership studies. Ms. Welch spent seven years with Gartner, Inc., as a Vice President and Research Director. During her tenure, she was a frequent consultant to many of the world's leading software vendors regarding their licensing and pricing practices, as well as to Fortune 50 and Fortune 2000 enterprises negotiating software license agreements. Prior to Gartner, Inc., she was with Digital Equipment Corporation for 19 years, where she was the group marketing manager responsible for the development and implementation of the Digital's software licensing and license management strategies. Ms. Welch has a master's degree in Business Administration from Northeastern University. She can be reached at mary.welch at ssinh.com.

Mathias Weske

Mathias Weske leads the Business Process Technology Research group at Hasso Plattner Institute. His research interests include business process management, process choreographies, process modeling methodologies, and software architectures for process-oriented information systems. Dr. Weske has 15 years of experience in business process management, both in research and consulting. He is the author of the textbook Business Process Management, the leader of the Oryx open source project on process modeling on the Web, and cofounder and Scientific Director of Signavio. Dr. Weske can be reached at Mathias.Weske at hpi.uni-potsdam.de.

Ralph Whittle

Ralph Whittle is coauthor, with Conrad Myrick, of Enterprise Business Architecture: The Formal Link between Strategy and Results. He is a strategic business/IT consultant and subject matter expert in enterprise business architecture development and implementation. Mr. Whittle has built enterprise business architectures in various industries, such as manufacturing, healthcare, financial services, and technology. He is also coinventor of a patented Strategic Business/IT Planning framework. Mr. Whittle can be reached at E-mail: rwEBAauthor at enterprisebusinessarchitecture.com; Web site: www.enterprisebusinessarchitecture.com.

Leslie P. Willcocks

Leslie Willcocks has an international reputation for his research and advisory work on outsourcing, information and communications technologies, and organizational change. Dr. Willcocks is Professor of Technology Work and Globalization, Director of the Outsourcing Unit, and Head of the Information Systems and Innovation Group at the London School of Economics and Political Science. He is Editor-in-Chief of Journal of Information Technology, and coauthor of 32 books and over 170 papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, and Journal of Management Studies. In February 2001, Dr. Willcocks won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences and is regularly retained as an adviser by major corporations and government institutions. Dr. Willcocks can be reached at l.p.willcocks at lse.ac.uk.

Laurie Williams

Laurie Williams is an Associate Professor and the Director of both the Center for Open Software Engineering and the Collaborative Software Development Laboratory at North Carolina State University (USA). Dr. Williams is the lead author of Pair Programming Illuminated and a coeditor of Extreme Programming Perspectives. She has published more than 150 software engineering papers, articles, and books. Additionally, Dr. Williams has been invited to give more than 60 technical presentations worldwide. She has conducted several empirical studies on XP and its development practices, pair programming, and test-driven development. At NCSU, Dr. Williams leads the Software Engineering Realsearch group consisting primarily of world-class PhD students. The motto of Realseach is "Real Engineers -- Real Projects -- Real Impact."

Through this "real" research, Dr. Williams has and continues to work closely with a variety of companies, including IBM, Nortel, ABB, Microsoft, Tekelec, Sabre Airlines, and EMC. She received an undergraduate degree in industrial engineering from Lehigh University, an MBA from Duke University, and a PhD in computer science from the University of Utah. Prior to returning to academia to obtain her PhD, Dr. Williams worked in industry, for IBM, for nine years. She can be reached at williams at csc.ncsu.edu.

Paul Williams

Paul Williams, MBCS, FCA, CITP, is a past international President of ISACA. He is adviser on IT governance activities for Protiviti, the risk management consultancy. He has particular experience in advising financial services companies on IT value, performance, and risk management issues. Previously, he was a partner in one of the largest global professional services firms, where he had responsibility for the development and delivery of technology risk management services. Mr. Williams can be reached at paul.williams at protiviti.co.uk.

John Chi-Zong Wu

John Chi-Zong Wu currently serves as the Enterprise Architecture Coordinator for the Employee Standards Administration (ESA) in the US Department of Labor. He is the author of Light Enterprise Architecture (LEA -- www.e-cio.org) and has conducted many EA products experiments in the LEA laboratory. He is a regular contributor to the popular blog "ITtoolbox" (http://blogs.ittoolbox.com/cio/lea). Since 1998, Mr. Wu has actively participated in and witnessed the EA evolution in the Washington, D.C., area as a contractor supporting the US Department of Homeland Security. He is an enterprise architect with broad hands-on experience in application development, system engineering, database administration, system administration, and computer support management. Mr. Wu earned a master's degree in civil engineering from Howard University and a master's degree in computer science from the Florida Institute of Technology. Since 1981, he has been a registered professional engineer in Florida. He can be reached at Johnwu at e-cio.org.

Jeffrey Wu

Jeffrey Wu is the CEO of TwoFour Consulting, a trusted advisor to leaders in the financial services industry. His experience with agile techniques in large enterprises was acquired while leading growth and change throughout his career. Mr. Wu has served as VP of Product Development for ADP, CEO of Claritas LLC, VP of Product Strategy and Development at Mergent International, and in multiple director positions with worldwide scope at Thomson Financial, where he oversaw technology, operations, and business development. After graduating from the Wharton School of Finance in 1985, he began working on Wall Street at E.F. Hutton. Mr. Wu can be reached at jeffrey.wu at twofour.com.

Zhaohui Wu

Zhaohui Wu is as an assistant professor of Operations Management. He is currently teaching and conducting research in inter-organizational relationships and green supply chain strategy with U.S. aerospace, automotive, food/berverage and telecommunication companies. Prior to that, Zhaohui worked as a buyer at Lord Corporation, an U.S. aerospace company, and as a project manager at CMEC, a Chinese international trade company.

Robert E. (Bob) Wyatt

Robert E. (Bob) Wyatt is Vice President of Keane's Project Management Practice. He is responsible for Keane's Project Management Services, and company-wide project management support functions, including Quality Assurance, Methodology Development, and Project Management training. Mr. Wyatt also conducts Executive Overviews and Project Management training seminars on Keane's proprietary Productivity Management (PM) approach to project management, the Project Manager Development Program (PMDP), and other project management-related topics. He is based in Keane's Corporate office in Boston. With over 30 years in information systems management and consulting, Mr. Wyatt consults on the professional development of project managers and the practical application of behavioral approaches to project management. He is often a keynote speaker on the topic of project management for symposiums and professional organizations such as the Project Management Institute (PMI). Wyatt is the author of several articles on project management topics and developed Keane's Project Risk Assessment Method (PRAM) used on many client engagements. He graduated with honors from Northeastern University with a B.S. in Electrical Engineering. You can contact Bob at Bob_Wyatt at Keane.com.

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Mingdi Xin

Mingdi Xin is a PhD candidate in the Information, Operations, and Management Sciences Department/Information Systems Group at New York University's Stern School of Business. In her work, Ms. Xin seeks to understand client firms' motivations to adopt the SaaS model for their business applications, as well as software vendors' optimal product and pricing strategies given clients' preferences. She has published her work in Information Systems Research and the Proceedings of the International Conference on Information Systems. Ms. Xin holds a bachelor's degree in information sciences from Peking University (China) and a master's degree in information systems from New York University Stern School of Business. She can be reached at mxin at stern.nyu.edu.

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D. Jim Young

D. Jim Young is Executive Vice President and Chief Commercial Officer of Festival Airlines, Inc. and CEO of Festival Vacations, LLC. Throughout his 25-year career, Mr. Young has held various senior and executive management positions in the telecommunications, consulting, and travel industries. Most recently he served as Senior Vice President for the InterContinental Hotels Group (IHG), where he held leadership responsibility for global distribution systems, travel agent commission processing, database management, travel agency revenue programs, and the company's commercial relationships with online intermediaries, such as Travelocity, Orbitz, and Priceline. Prior to joining IHG in 2001, Mr. Young was Managing Director, Distribution Planning, for Continental Airlines. A recognized industry leader, Mr. Young was a founder of Orbitz and the OpenTravel Alliance.

Continually active in a variety of business and academic ventures, Mr. Young has been involved with The Wharton School of Business since 1998. He has been appointed the 2007 Executive in Residence at the Georgia Institute of Technology, College of Management, where he advises graduate students with real-world advice on matters relating to the travel industry, product distribution, and channel management. Mr. Young can be reached at djimyoung at att.net.

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Jonathan Zittrain

Jonathan Zittrain holds the Chair in Internet Governance and Regulation at Oxford University and is a principal of the Oxford Internet Institute. He is also the Jack N. and Lillian R. Berkman Visiting Professor for Entrepreneurial Legal Studies at Harvard Law School, where he co-founded Harvard Law School's Berkman Center for Internet & Society. His research interests include battles for control of digital property and content, cryptography, electronic privacy, the roles of intermediaries within Internet architecture, and the useful and unobtrusive deployment of technology in education. He performed the first large-scale tests of Internet filtering in China and Saudi Arabia in 2002, and now as part of the OpenNet Initiative he has co-edited a study of Internet filtering by national governments, "Access Denied: The Practice and Policy of Global Internet Filtering." His book The Future of the Internet -- And How to Stop It was just released from Yale University Press and Penguin UK -- and under a Creative Commons license. Papers may be found at www.jz.org.

Phil Zwieg

Phil Zwieg is currently a principal with Z-Sharp, LLC, a personal consulting business that focuses on offshoring, IT strategy, IT measurement, and IT organization. He recently retired as a VP in the Information Systems department at Northwestern Mutual, where he was responsible for all infrastructure and IT operations activities. Prior to joining Northwestern, he was head of the Information Systems organization at We Energies. He received his bachelor's degree in business administration from the University of Wisconsin-Milwaukee and his MBA from Marquette University. He has completed work toward his PhD at the University of Wisconsin-Milwaukee.

Mr. Zwieg is on the adjunct faculty of the graduate business school at Marquette University and serves as a facilitator for the SIM Regional Leadership Forum. He is a member of the Board of Directors of Lad Lake, Inc., and has been a member of the Society for Information Management (SIM) and the Wisconsin Chapter for over 20 years, serving in board roles at both the national and local level. He can be reached at pzwieg at wi.rr.com.

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