Assessing the Post-Implementation Business Impact of IT Projects

by Robert J. Benson, Tom Bugnitz, Bill Walton

Practically every client we work for admits, sheepishly, that they do not examine the business impact of projects after implementation. There's no post-implementation audit, apparently. They're too busy doing new projects. Given that companies spend a lot of money and attention on IT projects, this seems strange. Shouldn't we be assessing the actually realized return-on-investments (ROI) for projects?

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Assessing the Post-Implementation Business Impact of IT ProjectsWed Nov 08 16:30:57 CDT 2006

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