Engaging Business Management

by Robert J. Benson, Tom Bugnitz

We continue to confront a basic problem in IT management: business managers aren't much interested in participating in prioritization, alignment, and planning exercises for IT. This is particularly true for business-unit managers who are components of a multi-line-of-business corporation. While the corporate CFO, and possibly the CEO, do worry about IT costs, individual business unit managers who consume IT services simply aren't interested.