You Can't Manage Without Data About Value

by Robert J. Benson

I met with several CIOs recently and discussed their approaches to cost containment. In the discussion, one made the interesting point that cost containment is merely the current crisis. CIOs have regularly faced others: innovation (last year), alignment (the year before), demonstrated value of IT (the year before that), and so forth. And, he assured us, we'll certainly have new crises next year.