E-MailToday's Best Practices in Business Technology Management
Against the backdrop of the dot-com crash and the recent bear market, significant changes are afoot in the way businesses acquire, leverage, and support hardware, software, and technology services. Some of these changes are tied directly to the current state of the economy, while others are due to the evolution of the business technology field itself. In fact, we might argue that the last 30 years of business technology were a kind of prototype and that only since around the mid-to-late 1990s has the field really begun to make serious progress. No, this is not a blanket endorsement of the e-business models that proliferated in the 1990s or of the Web-based technologies that supported them. Not at all, though many of them were -- and still are -- innovative and impressive. Instead, we are recognizing that the 1990s ushered in new levels of interoperability, reliability, and scalability -- staples that were all but forgotten in the e-business frenzy. Here we are in the early 21st century, and the technology is all actually starting to work pretty well. We're also getting much smarter about how to manage technology. Now, it's time to think about acquisition, deployment, and support optimization.
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