ITIL V3: It's About Business Value, Not Technology

by John Berry

The IT Infrastructure Library (ITIL) is a best practices framework, and its most recent version introduces what can be described as strategic, operational, and technical process guidance with almost transformative power for organizations that adopt it. ITIL version 3 (ITIL V3) outlines how to achieve IT management process excellence by leveraging a lifecycle approach to service delivery. As some IT organizations are learning, a service-quality focus injects a level of operational discipline scarcely known in the past. This Executive Report by John Berry explores the latest five volumes of ITIL within the service lifecycle framework.