Business Services Catalogs: A Gateway into IT Management Performance Improvements

by John Berry

Organizations seeking to raise their quality of IT management might consider the concept of the business services catalog, a centralized electronic compendium of administrative and application services that helps employees get work done. The services catalog concept is a process requirement of the IT Infrastructure Library V3 (ITIL V3). Even without adopting all of ITIL completely, organizations might discover that the effort put into building their own services catalogs is the most powerful way to win measurable IT management performance improvements. In this Executive Report, I illustrate how these improvements can be delivered from three perspectives.