ITIL Readiness Assessment

by John Berry

Even for the well prepared, an IT Infrastructure Library (ITIL) implementation is a formidable prospect. Before organizations roll up their sleeves and plan tactical projects that fulfill this methodology's vision, as in a configuration management database or business services catalog, they might consider an ITIL readiness self-assessment first. While one of the oldest management planning techniques around, the self-assessment hasn't lost its diagnostic capability to provide IT managers a baseline of understanding as to how well equipped the organization is to succeed in carrying off the exceptional undertaking called ITIL.

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ITIL Readiness Assessment4 November 2008