Processes, Clear and Messy

by Stephen J. Andriole

It's not the technology, stupid; it's the processes. Processes are good, bad, ugly, or indifferent depending on how well -- or poorly -- you incentivize their efficacy. Let me repeat: it's not the technology. In fact, among the triumvirate of people, process, and technology, technology is the least likely case of failure. Then comes people. But at the top of the list are the processes we anoint as our problem-solving saviors.