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The Strategic Orientation of the IT Shop: Do You Know Who You Are?
Gabe Piccoli, Editor
With this issue of Cutter Benchmark Review, we return our focus to the strategic role of the IS function and to issues of innovation. We do so on the basis of the recognition that it is the norm today for the IT shop to be, or have the potential to be, a boundary-spanning function. Organizational theory has long recognized that within the firm there are areas whose focus is mostly internal (e.g., manufacturing and operations) and others whose role is to connect the organization to its outside environment, exchanging information and resources (e.g., R&D, marketing).
The Business Value of Customer Data
by Gabriele Piccoli
This issue focuses on the management of the agile enterprise and on understanding how organizations can facilitate and foster agile practices through investments in IT infrastructure and technology practices. As such, the survey our contributors crafted tackles issues of strategy, relative positioning and competition, as well as technology infrastructure, software development methodologies, and IT architecture.
Strategic Orientation of IT Executives
AN ACADEMIC PERSPECTIVE
Leyland Pitt, Simon Fraser University (Canada);
Pierre Berthon, Bentley (USA); and Rick Watson,
University of Georgia (USA)
A VIEW FROM THE FIELD
Christine Davis, Senior Consultant, Cutter Consortium
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