April 2003 Cutter Benchmark Review -- The Serious But Unfinished Business of Software Quality

by Robert D. Austin

People like to complain about software quality, and with good reason. Who has not experienced the stages of grief (concern, fear, horror, anger, resignation) that follow a "fatal exception" notification indicating that you've lost work? Yes, software quality should be better. But software users' self-righteous complaining doesn't help the situation. In the article "Why Software Is So Bad" published in the July/August 2002 issue of Technology Review, Charles C. Mann reveals the superficiality of the recent debate. 1 The quality of debate on software quality must be elevated.

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April 2003 Cutter Benchmark Review -- The Serious But Unfinished Business of Software Quality April 2003

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