June 2005 Cutter Benchmark Review: The Value of Clear, Consistent Communication

by Jonathan Hughes and Mark Gordon

Companies and their suppliers interact daily about a variety of issues, including logistics, product specs, pricing, lead times, change orders, and so on. This exchange of information often occurs between numerous individuals across multiple functions and business units, making coordination of communication and decision making both difficult and critical.

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June 2005 Cutter Benchmark Review: The Value of Clear, Consistent Communication June 2005