E-MailThis survey investigated the extent of organizations’ adoption of application packages, the reasons for adoption, the benefits expected and the benefits realized, software changes, and any difficulties associated with adoption. Of the 76 responding organizations, 45% are based in North America, 16% in Europe, 11% in Asia, 9% in Australia/Pacific, 7% each in South America and Africa, and 5% in the Middle East. Twenty-six percent have more than 5,000 employees, 24% have between 1,000 and 5,000 employees, 33% have between 100 and 1,000 employees, and the remaining organizations have 100 or fewer employees. Twenty-four percent have annual revenues of more than US $1 billion, 20% have annual revenues between $100 million and $1 billion, 38% have annual revenues between $10 million and $100 million, with the remainder having annual revenues less than $10 million. Annual IT budgets range from less than $100,000 (7%) to more than $10 million (25%), with 38% having annual IT budgets between $100,000 and $1 million and 18% between $1 million and $10 million (12% do not know the dollar amount of their annual IT budget). Over 50% of the respondents hold senior management/policy making or IS/IT management titles, with project management, consulting, and QA management being among the other titles.
Application Package Software Survey Data
by Cutter Consortium
This survey investigated the extent of organizations’ adoption of application packages, the reasons for adoption, the benefits expected and the benefits realized, software changes, and any difficulties associated with adoption. Of the 76 responding organizations, 45% are based in North America, 16% in Europe, 11% in Asia, 9% in Australia/Pacific, 7% each in South America and Africa, and 5% in the Middle East. Twenty-six percent have more than 5,000 employees, 24% have between 1,000 and 5,000 employees, 33% have between 100 and 1,000 employees, and the remaining organizations have 100 or fewer employees. Twenty-four percent have annual revenues of more than US $1 billion, 20% have annual revenues between $100 million and $1 billion, 38% have annual revenues between $10 million and $100 million, with the remainder having annual revenues less than $10 million. Annual IT budgets range from less than $100,000 (7%) to more than $10 million (25%), with 38% having annual IT budgets between $100,000 and $1 million and 18% between $1 million and $10 million (12% do not know the dollar amount of their annual IT budget). Over 50% of the respondents hold senior management/policy making or IS/IT management titles, with project management, consulting, and QA management being among the other titles.
Graph 1 — Which types of application package software has your organization implemented? (Please select all that apply.)
Graph 2 — To what degree has your organization deployed an ERP or other type of application package to support a business process?
Graph 3 — To what extent have the decision makers in your organization acquired application package software because they believe it will enable the organization to adopt best practices?
Graph 4 — How important were these reasons for your organization to implement application package software?
Graph 5 — What is your definition of a software-based “best practice”? (Please select all that apply.)
Graph 6 — To what extent has the application package software that you adopted helped the organization achieve the following benefits?
Graph 7 — How useful has a best practice model, as embedded in the application package software, been in relation to the following?
Graph 8 — To what extent did you modify organizational and business processes to fit the application package software?
Graph 9 — To what extent did you modify the following aspects of your organizational structure and business processes to fit the application package software?
Graph 10 — Did your organization make these organizational changes prior to the implementation, or were the changes made once the system was implemented?
Graph 11 — To what extent were the organizational changes a difficult challenge?
Graph 12 — To what extent did your organization expend effort on the following activities linked to your application package software implementation?
Graph 13 — To what extent was the migration and integration of existing data a difficult challenge?
Graph 14 — During the application package software implementation, to what extent did you modify the software through customization (i.e., beyond the standard configuration process) to fit existing organizational processes and structures?
Graph 15 — Did your organization make these software or configuration changes prior to the implementation, or were the changes made only once the system was implemented?
Graph 16 — To what extent did your organization plan to make software or configuration changes prior to the implementation?
Graph 17 — To what extent did the degree of software changes or configuration changes exceed your expectations?
Graph 18 — How difficult has it been to realize the benefits that were anticipated when you adopted the application package software?
Graph 19 — Please indicate the extent to which you have found the following items to pose a problem or an opportunity:
Graph 20 — To what extent have the best practices embedded within the application package software helped the organization meet its goals?