Sample Issue

Objective, experience-based opinion and insight from a variety of perspectives on the critical IT issues you are faced with every day. Learn more »

Vol. 24, No. 2, February 2011

Technology and the Customer Experience

Guest Editor: Jim Love

In this edition of Cutter IT Journal, we will focus on how technology can contribute to -- not detract from -- the customer experience. Our authors explore a number of approaches and solutions. They come from around the world and from a variety of areas and experiences. But some common themes are consistent among all our contributors. All stress ideas that we don't often hear mentioned in discussions about technology -- emotion, context, engaging the senses. But don't get the impression that these are purely theoretical discussions. We challenged the authors to give us practical applications and examples, and they have risen to that challenge. From start to finish, the issue is full of ideas and takeaways that you can use in your organization.

 

Cutter IT Advisor

A companion to the Cutter IT Journal, The Cutter IT Advisor brings you weekly commentary and opinion on hot trends in IT and reactions to articles appearing in the Journal. Sample Advisors are listed below:

Advisor

Four Things the Project Manager Should Expect of Senior Management

by Brad Egeland

Project managers (PMs) are used to working fairly solo. If you have a PMO of, say, 15 PMs, each of whom is running, on average, five projects, then that's 75 projects that may be going on at any given time in the organization. Are we going to involve senior management in every one of those 75 projects? No. Should we, as project managers, expect that our senior management wants to have intimate knowledge of the status of each of those 75 projects? No. Do we really want senior management's hand in each of those projects and have them looking over our backs as we try to lead both staff and customers on each of those projects? I know I don't.

 
Advisor

Arming the Fortress: Principles for Securing Your Enterprise

by Dan Shoemaker

We as a nation -- and each CEO as the individual custodian of a business enterprise -- are going to have to rethink how we define "secure." On most planets there is no way anybody would consider him or herself safe if the average evil-doer could penetrate a defense simply by walking around it. Nevertheless, that is precisely the situation when it comes to cybersecurity.

 
Sample Cutter IT Journal