Vol. 19, No. 4, April 2006 | Printer Friendly PDF version

The CIO Dashboard and IT Performance Management: Key to Demonstrating IT’s Value?

Why are seminars on measuring IT performance so well attended but implementation of performance management programs so rare? Could it be that we are afraid to manage IT like a business? Tune in next month as we look IT performance management full in the face — and live to tell the tale. Our expert authors will show you how to design a dashboard with leading indicators that help you take action. You’ll discover how to identify true KPIs (and eliminate mere metrics). You’ll learn how the wrong dashboard can destroy performance, demotivate your people, and mask serious problems — and what you can do to avoid this fate. Join us for a lively discussion of ways to measure IT performance so you can manage it.

"There has been a love-hate relationship between IT and performance measurement ever since IT emerged from the freight elevator, stumbled into the express elevator, emerged on the executive floor, and became a reluctant member of the business’s management team."

- Kenneth Rau, Guest Editor

Go for the Quick Win

The right metrics can pull your organization into alignment and propel you to outstanding levels of breakthrough performance. Don’t delay — implement a CIO dashboard to capture and report on IT’s value contribution.

Take a Programmatic Approach

Managing IT’s performance involves more than just slam-dunking a dashboard into place. It requires understanding which metrics are key to demonstrating value, working out the kinks with data and reports, addressing change management issues, and then — and only then — automating and summarizing results via a customized BI-driven dashboard.

Cutter IT Journal: he CIO Dashboard and IT Performance Management: Key to Demonstrating IT's Value?