The IT Decisionmaking Process Needs Revamping

by William M. Ulrich

I met with some IT managers recently to discuss concerns over a decision to revamp enterprise-wide business processes and systems. These managers did not make this decision, yet they were responsible for implementing it. They felt that deploying a software package as a way to revamp their business was an ill-conceived strategy and that the project plan was not viable. Based on everything they told me, their concerns were valid.

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The IT Decisionmaking Process Needs Revamping 15 November 2000