Modifying Enterprise Level Packages

by Mark Cotteleer and Laura Richards

Managers often struggle with the decision of whether or not to significantly modify the customer relationship management (CRM) and other software packages they have just purchased. Often companies decide to make changes to the packaged application to meet their business requirements. This is very common and often times necessary, but should be undertaken with foresight and understanding of the consequences.

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Modifying Enterprise Level Packages 13 March 2002

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