"Business Value," Part II: What the CFO and CIO Really Need to Worry About

by Robert J. Benson

IT's value -- its direct impact on the business -- results from business process improvements and better connections with customers and suppliers. As we stated in a previous Advisor (see " 'Business Value': Getting Real with What It Can Mean, 1 October 2003), financially focused, return-on-investment (ROI)-type computations are inadequate because they cannot capture the critical aspects of process improvement and customer/supplier connections.

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"Business Value," Part II: What the CFO and CIO Really Need to Worry About 22 October 2003