Performance Management and Performance Architecture

by Michael Rosen

Performance management is one of the most important but least understood or implemented aspects of business and IT management. Perhaps that's because it can mean many different things to different (or even the same) people. So what do we mean by performance management? Abstractly, it is the management of an activity toward achieving and improving results. Or, more concretely, it involves: a) definition of goals and desired outcomes, b) definition of criteria by which to judge the outcome, c) collection and analysis of data to measure that criteria, d) adjustments or corrections to improve results, and e) continual measurement and feedback.

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Performance Management and Performance Architecture 22 September 2004