Cutter Consortium :: What Is Relationship Management?

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What Is Relationship Management?

by George Westerman

One of the key tasks in managing IT is managing the relationship between IT and the business. CIOs who are good at relationship management are seen as more effective overall. But what is relationship management? And what can CIOs and other IT managers do to improve relations between business and IT?

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What Is Relationship Management? 1 December 2004

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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What Is Relationship Management?