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When Viewing Business As Customer Is Not Enough

by Helen Pukszta

To regard the business as a customer -- the customer -- of the IT department is a sensible practice, with one exception: handling the strategic aspects of information technology requires an approach and attitude beyond what is generally recognized in IT as serving the needs of the business.

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When Viewing Business As Customer Is Not Enough 15 June 2005

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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When Viewing Business As Customer Is Not Enough