Knowledge Management: Exploiting Your Greatest Resource

by Bob Puccinelli, Stowe Boyd, Michael Kull

In the past few years, we have been exposed to several dozen definitions of knowledge, usually as a first step in presenting yet another definition of knowledge management. Our intention here is (alas) exactly the same, although in this Executive Report we focus on the human cognition end of the spectrum of definitions. The other end of the spectrum is biased toward information systems and the purported "knowledge" implicit in aggregated data, archived documents, or warehoused diagrams. We are concerned that this metaphor for knowledge will lead practitioners away from the interpersonal and personal elements of knowledge creation and sharing (the human, and perhaps less easy to control, side of things) and instead focus undue attention on the impersonal, information technology side of knowledge management.

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Knowledge Management: Exploiting Your Greatest Resource August 2000