E-MailNew Opportunities for Business-Technology Integration
Not long ago, I received a call from the CFO of a Fortune 500 company about to write a check for $30 million for a network and systems management framework. I asked whether his requirements analysis was able to profile his organization's computing assets and network management needs, whether his inhouse technology professionals had performed trade-off analyses of several alternative frameworks, and whether those who would actually be using the framework (to presumably manage their networks better, faster, and cheaper than before) had ever used similar tools to help solve network management problems. The CFO asked me to explain what requirements analysis was; the CIO had no idea what network management point solutions were already in the organization; and the network operations center director had not compared the new network management environment about to be acquired with anything else (but liked the vendor's brochures and videotapes). No one had even talked to the network managers who would actually use the application. This anecdote illustrates how principles, processes, and methods can be ignored; and how important it is for companies to identify a suite of principles that define processes that point to methods. This Executive Report details some relatively simple steps that can lead to enhanced productivity and cost-effectiveness.
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