Instant Messaging Goes Corporate

by Stowe Boyd

Instant messaging (IM) has entered the global culture over the past few years, transitioning from its humble beginnings as a tool for systems programmers into a pop phenomenon. Like fax transmissions, cell phones, and e-mail before it, IM has surged from a handful of early users to hundreds of millions of active and frequent participants in a global chat network -- and IM is just as likely to have long-lasting and deep impacts on society and business culture as those earlier communication advances.

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Instant Messaging Goes Corporate October 2002

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