Finding the IT Improvement Zone

by Robert J. Benson, Tom Bugnitz, and Bill Walton

This report is based on a simple principle: a company should spend money only on IT efforts that directly support its business strategy and operational effectiveness and should not spend money on IT that doesn't. The scarce resources of a company (usually management attention and money) need to be spent only on activities that advance the business. Money that is wasted on poorly performing IT projects, systems, and services is money not spent on other areas of the business (including other IT) that could potentially provide more return.

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Finding the IT Improvement Zone December 2003

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