Transforming Your Business Processes Effectively

by Tushar K. Hazra

In IT operations today, business processes are the key drivers for the delivery of effective results. Therefore, most companies focus on modifying their business processes in the hopes of improving customer satisfaction, productivity levels, and, most important, the end results that are associated with their corporate financial statements. Depending on the degree to which practitioners are well acquainted with their enterprise-level business processes and the type of modifications they wish to make, their IT organizations are directing efforts at improving business value via business process transformation (BPX). The X in BPX stands for transformation, which represents the concept of improvement using integration, automation, management, outsourcing, or reengineering. In other words, most companies are inadvertently pursuing business process transformation to achieve enterprise-level business process or functionality efficiencies.