Service Orientation: The Cultural Dimension

by Paul Allen

This Executive Report is the third in a series that aims to guide organizations through the challenges they face on the way to service orientation. The previous two reports focused largely on the methodological requirements for business process management, service-oriented architecture, and service-oriented management. We now focus on the key cultural challenges involved in achieving a holistic approach. In particular, we look at the central role of service-level management in making an effective transition to service orientation.

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Service Orientation: The Cultural Dimension1 May 2006

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