From the Balanced Scorecard to the Adaptive Scorecard: An Adaptive Maturity Model

by Joseph M. Firestone

The Balanced Scorecard field faces at least five challenges. Two of those, both relevant to Balanced Scorecard impact, are addressed in this Executive Report by Joseph M. Firestone: the conceptual framework underlying scorecards and the problem of strengthening their measurement models. An Adaptive Maturity Model describing the path to a socially responsible Adaptive Scorecard distinguishing operational from intelligence performance measures, incorporating external impact measures, and distinguishing process/outcome and managing/doing measures is offered. The discussion includes both measurement techniques and related software tools.

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From the Balanced Scorecard to the Adaptive Scorecard: An Adaptive Maturity Model1 October 2006

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