Adopting the SaaS Model for Business Applications

by Mingdi Xin

The software as a service (SaaS) model has matured as a viable strategic alternative to conventional software service options. This Executive Report by Dr. Mingdi Xin elaborates on the distinct technical and managerial characteristics of SaaS and the implications of these differences on a client’s adoption decision. Propositions are derived, and subsequently verified using survey data, that connect customers’ business and technical needs with their benefits from adopting SaaS. The report concludes with implications of SaaS adoption on IT strategy.

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Adopting the SaaS Model for Business Applications1 June 2009

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