Mitigating Business Risk Through Software Capability Improvement

by Colin Tully

Errors in medicine occur pervasively. They are an unavoidable part of daily practice and are made by all doctors, nurses, and administrators, even the very best. Other than in the most exceptional circumstances, these people are not incompetent, happily tolerating accidental error; neither are they criminal, deliberately causing harm. They want to do their jobs to the highest standards and produce the best possible results. Exactly the same is true of software practice.

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Mitigating Business Risk Through Software Capability Improvement December 2000