Business and IT: A Gap Analysis

by Robert J. Benson

Most companies today demonstrate a considerable gap between the goals of IT and those of the business -- and I believe the gap is growing. For example, the executive team of one of our clients hired us to solve its IT governance crisis. Another client is struggling because its business units are acting at cross purposes with its IT service units. A third client is focusing on finding a common IT direction among its business units, and a fourth frets about its failures to successfully find cross-silo business solutions (such as enterprise resource planning).

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Business and IT: A Gap Analysis August 2001