Instant Messaging Goes Corporate

by Stowe Boyd

Instant messaging (IM) has rapidly moved from an Internet fad to the boardroom -- or nearly so. Over the past few years, corporate use of IM has exploded, with estimates suggesting that nearly 30% of IM daily traffic of the large service providers -- AOL, MSN, and Yahoo -- is related to corporate use. Mounting evidence, including a recent Cutter survey, corroborates these findings. There is no doubt that IM is in common use in the modern corporation and is here to stay.

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Instant Messaging Goes Corporate October 2002