Finding the IT Improvement Zone

by Robert J. Benson, Tom Bugnitz, and Bill Walton

The accompanying Executive Report presents a simple idea: a company should spend money only on IT efforts that directly support its business strategy and operational effectiveness and should not spend money on IT that doesn't. The management team can control IT budgets and investments while also improving IT's bottom-line impact by consistently and persistently selecting the best IT investments and eliminating underperforming IT activities. In short, management must control spending and choose the right things on which to spend.

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Finding the IT Improvement Zone December 2003