Building a Craft-Based IT Organization: A Case Study

by Vince Kellen

Designing the right IT organization can make the difference between IT success and failure. Too often, the need to build traditional hierarchies to preserve power structures, placate business executives, or just keep the peace often prevents IT executives from designing optimal IT organizations. This Executive Report by Vince Kellen explores a case study that examines a craft-based IT organization in use at DePaul University and describes in detail the key concepts and the implementation approach for this nonhierarchical, passion-driven, knowledge-based, flexible, and agile IT structure.

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Building a Craft-Based IT Organization: A Case Study1 March 2008