Reaching Out to Customers

by Paul Lewandowski

As manager of business systems analysis at Focus on the Family -- an international, nonprofit organization of Christian ministries including print publications, radio, and video -- Paul Lewandowski is responsible for managing a team of analysts that works to determine the IT needs for 1,300 employees partitioned into more than 70 divisions. In this Executive Update, Lewandowski describes his efforts to provide IT services to an extremely diverse group of customers.

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Reaching Out to Customers November 1999