A Pragmatic Approach to Implementing ITIL: Part I -- Getting Started

by J. Benjamin Moore Jr.

This Executive Update, the first in a series of two, provides an overview of the methodology and approach used to develop detailed business processes for managing an IT environment. A real-life case study using an approach for creating service management processes and subprocesses is presented, and the interfaces needed to support application development migration are identified. Finally, an example process model as well as process flows are included.

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A Pragmatic Approach to Implementing ITIL: Part I -- Getting Started1 October 2006