Revisiting the "IT Doesn't Matter" Argument

by Stephen J. Andriole

Well, it's been a few years now since Nicholas Carr's famous 2003 piece in Harvard Business Review with the provocative title: "IT Doesn't Matter." So what do we think? Should we believe that computing and communications technology are frauds, that they bring very little to the competitive table, that the more than US $1 trillion a year that American companies spend on hardware, software, and technology services is somehow misspent?

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Revisiting the "IT Doesn't Matter" Argument15 October 2006