Delivering Real-Time Benefits: A Case Study -- Part I

by Ken Doughty

The challenge for the typical IT department has been to demonstrate that it is delivering real benefits from the organization's investment in information technology. The organization's executive management, from its point of view, has been increasing the amount of spending on information technology year-on-year with little or no tangible benefits. Given the reluctance of IT management to address this challenge, executive management has either outsourced its IT departments or instituted arbitrary cost reductions (say, 10%-20%) in an effort to reduce operational IT costs and deliver value. But it has done so with little thought given to the impact this will have upon the delivery of services and/or products. This Executive Update is the first in a three-part series demonstrating how one organization faced this challenge and delivered real benefits.

Password Protected Cutter Consortium clients, please log in:


This document is available to Cutter Consortium Resource Center clients only. Retrieve password.
If you would like further information about how to become a client, please contact us at +1 781 648 8700 or sales@cutter.com.
Delivering Real-Time Benefits: A Case Study -- Part I15 December 2006