The Most Effective Alignment Comes Through ITIL

by John Berry

Through the exploration of the latest version of the IT Infrastructure Library (ITIL V3), organizations that covet alignment between business units and the IT organization will discover that ITIL V3 has a lot to say about this elusive objective -- so much, in fact, that companies serious in their intentions will discover that with adoption of the framework, they'll get alignment at no extra charge. You see, in ITIL, alignment is not really an objective but rather the organic, unmanipulated outgrowth of successful framework adoption. Alignment as a residual result rather than an end in itself is far more powerful.