EA As a Service Organization

by Michael Rosen

One area that many EA programs struggle with is demonstrating the value that they bring to an enterprise. A useful way to address this challenge is to think of EA as a service organization; i.e., as providing a service to the enterprise and, in particular, to specific user groups (customers) within the enterprise. To start with this approach, we first identify who the customers are and what service is provided to them.

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EA As a Service OrganizationWed Dec 14 14:15:16 CST 2005