ITSM and SOA, Part 2: Convergence or Confusion?
In my last Advisor, "ITSM and SOA Part 1: Coincidence?" (26 September 2007), I discussed ITSM and its service management processes. Now let's look to see how or if they really apply to SOA. To do this, we'll start by examining the service lifecycle and some of the challenges that face successful SOA adoption.
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