Book Review: Architecture and Patterns for IT Service Management

by Mike Rosen

At first glance, the title might not sound especially sexy: Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, by Charles T. Betz. However, this book addresses a little talked about problem that every single enterprise or IT organization has. In any case, if you're an architect, you're going to like this book for the wonderful architectural approach taken by the author. It has breadth, depth, perspectives, concepts, formal metamodels, and patterns -- all tied together in a nice tight bundle.

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Book Review: Architecture and Patterns for IT Service ManagementWed Nov 07 08:58:11 CDT 2007