Service Orientation: The Business Process Dimension

by Paul Allen

Even moderately large companies can no longer afford to "just get by" as they seek to cope with the challenges of a world of unforgiving change. Business is increasingly moving toward a marketplace model, which is in sharp contrast to the traditional view of an organization as a production line. In this new world, organizations collaborate together, consuming and offering services to maximize efficiency, better serve customers, and achieve long-term advantage.

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Service Orientation: The Business Process Dimension October 2005

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