Business Process Management: Cutter Glossary

by Claude R. Baudoin

Every discipline goes through a phase when the terminology is ambiguous or requires frequent explanations. Business process management (BPM) is currently in that immature state. Existing glossaries are often incomplete (or spill over to cover adjacent concepts), obsolete, biased toward a specific approach, or of limited quality. Therefore, Cutter Consortium has developed a comprehensive, high-quality BPM glossary from a tool- and method-agnostic viewpoint to help clients with their BPM adoption and education efforts. The glossary is presented in this Executive Report by Claude R. Baudoin.

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Business Process Management: Cutter Glossary1 April 2010

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