Cutter Consortium :: IT Metrics Strategies Interview: Stu Kliman on Relationship Management

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IT Metrics Strategies Interview: Stu Kliman on Relationship Management

by Michael C. Mah

In the April 2001 issue of ITMS, I tackled the subject of metrics and negotiation. I described how negotiation using metrics is crucial when IT organizations face inevitable cost constraints that occur in an economic slowdown. This is compounded by the fact that IT organizations are often aiming for Internet-speed deadlines. It's a double whammy for IT organizations today.

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IT Metrics Strategies Interview: Stu Kliman on Relationship Management June 2001

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