Cutter Consortium :: September 2004 Cutter Benchmark Review: IT Governance and the Business-IT Relationship

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September 2004 Cutter Benchmark Review: IT Governance and the Business-IT Relationship

by Helen Pukszta

Would Hershey Foods Corporation's story of undelivered candy that piled up in the company's warehouses in 1999 and of the more than US $100 million in lost Halloween sales that year have been any different had close executive board-level oversight of the infamous enterprise resource planning (ERP) initiative taken place?

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September 2004 Cutter Benchmark Review: IT Governance and the Business-IT Relationship September 2004

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