Cutter Consortium :: August 2005 Cutter Benchmark Review: Benchmarking State of the Art: Thinking About Metrics and IT Performance

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August 2005 Cutter Benchmark Review: Benchmarking State of the Art: Thinking About Metrics and IT Performance

by Robert D. Austin

It's time we step back from benchmarking specific topics and industries to consider the process of performance measurement and benchmarking itself. How should you use benchmarking information? What information should you gather about your company's own internal operations? In general, how should you gather and use performance data? It's important to look inward at your processes, your own ways of thinking, to make sure they still make sense and that you haven't developed any bad habits.

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August 2005 Cutter Benchmark Review: Benchmarking State of the Art: Thinking About Metrics and IT Performance August 2005

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Cutter Consortium, founded in 1986, is a global IT advisory firm helping organizations forge solutions to the business technology challenges they face. Through its research, consulting, and training, Cutter assists enterprises as they create, implement, and maintain IT systems and organizations that support business objectives and encourage innovation. Cutter pushes the thinking in the field by fostering debate and collaboration between thought leaders from different domains, countries, and disciplines. As a completely independent entity that has no special ties to vendors, Cutter Consortium is beholden to no one and dedicated to providing completely objective, unbiased information to its clients. Cutter Consortium gives you access to the top thinkers in IT.

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