August 2005 Cutter Benchmark Review: Business Performance Management: Key Performance Indicators
In November 2004, Cutter Consortium conducted a survey that asked 110 end-user organizations about their adoption and use of business performance management (BPM) practices. The goal was to determine the degree to which companies are implementing BPM techniques and technologies. In particular, the survey was designed to identify BPM development issues and trends, discern how companies are progressing with BPM initiatives, and provide statistics useful for benchmarking and measuring your organization's BPM efforts.
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