Who's Accountable for Privacy? Data Governance in a World of ID Theft
For most, if not all, organizations, the collection of customer information is not only necessary, it's imperative. Customer data -- whether your customers are businesses or consumers or both -- can be a way to better understand your marketplace, a way of creating better and more informative customer service, and a benchmark for effective ROI. Information collection can also be a headache and a source of concern, both for the consumers that provide it and the organizations that use it.
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