E-MailThe Ongoing Challenges of Knowledge Management Initiatives
A cornerstone of the knowledge management (KM) movement has been that organizations house an abundance of knowledge and yet individuals have difficulty locating this knowledge and putting it to effective use. It has been common to hear of organizations not knowing what they know or, if they do know what they know, of not knowing where to find it. The chief knowledge officer of a large consulting organization once said to me, "We have 80,000 people scattered around the world that need information to do their jobs effectively. The information they need is too difficult to find and, even if they do find it, is often inaccurate." One solution to combat the difficulty of organizing and locating knowledge has been the implementation of knowledge repositories, thereby providing a central location and search point for relevant knowledge. However, as the popularity of such repositories increases, so too does the volume of knowledge. And as the volume of knowledge increases, so too does the difficulty of finding high-quality, relevant knowledge to address a specific problem. Organizations must then find ways to counter the overabundance of information in their KM systems -- the very problem that the KM systems were helping to resolve in the first place.
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